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South Finance Office

Ipswich Hospital, Heath Road, Ipswich, IP4 5PD

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Access Guide

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Getting To The Hospital

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the South Zone.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01473 704 781.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found throughout the hospital.
  • Documents are available in an alternative format and can be provided to include: large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • There is a Changing Places facility at this hospital which is located on the ground floor of the Central Zone.
  • To view the Changing Places Accessibility Guide please click here.

Opening Times

  • Monday 09:00 - 12:30.
  • Monday 13:00 - 16:00.
  • Tuesday 09:00 - 12:30.
  • Tuesday 13:00 - 16:00.
  • Wednesday 09:00 - 12:30.
  • Wednesday 13:00 - 16:00.
  • Thursday 09:00 - 12:30.
  • Thursday 13:00 - 16:00.
  • Friday 09:00 - 12:30.
  • Friday 13:00 - 16:00.
  • Saturday Closed.
  • Sunday Closed.

Entrance (South Finance Office and Bereavement Services)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of the South Zone.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 84cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.


  • Reception View
    • The reception point is located to the left on entering the South Finance Office.
    • The reception point is approximately 5m (5yd 1ft) from the South Finance Office entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm) .
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is carpet.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are medium.

Inside Access

  • There is level access once inside.
  • There is a hearing assistance system.
  • This venue does not play background music.
  • The type of flooring in walkways and corridors is carpet.
  • The lighting levels are medium.

Accessible Toilet

  • The nearest accessible toilets are located next to the South Wards entrance reception.

Standard Toilet(s)

  • The nearest standard toilets are located next to the South Wards entrance reception.

Related Access Guides