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Access Guide

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Resort Overview

  • About View
    • There are 265 bedrooms.
    • There is step-free level access to some of the bedrooms.
    • There are 6 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • None of the bedrooms with adaptations have adjoining rooms.
    • All bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Only assistance dogs are welcomed here.
    • Shared facilities include: restaurants, a gym, a spa, a shop and swimming pools.
    • The resort provides accommodation in several buildings, some of which have 5 storeys. It is accessible via step-free level pathways, with some slopes and ramps of varying degrees. There are 10 lifts throughout the resort.
  • Parking and Public Transport View
    • The venue has its own car park, with Blue Badge parking available.
    • There is a drop-off point.
  • Getting In and Around View
    • There is step-free access via a steep ramp at the main entrance.
    • There is step-free level access throughout the majority of areas.
    • There are no doors to open along circulation routes.
  • Getting Help and Assistance View
    • Seating is available.
    • There is not a hearing assistance system.
    • You can borrow or hire the following equipment: a deaf alert system.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located in the reception lobby, in the pool area and within the Sports Bar.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free standard toilet facilities are located in the reception lobby, in the pool area, within the Sports Bar and in the cycling station.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations for disabled people in the reception lobby.

Reception

  • The reception is located to the right as you enter the lobby.
  • The distance from the main entrance is 6m.
  • There is step-free level access to reception.
  • The height of the reception desk is 85cm.
  • There is not a hearing assistance system.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

Getting Around The Building

  • This building contains a main reception and a shop.
  • The building has multiple floors which can be accessed via stairs and lift.
  • The following areas have step-free level access: the reception lobby and the toilets.
  • There is a steep slope leading from the rear of the reception area.
  • Some flooring is shiny.
  • There is a low visual contrast between the walls and floor in the majority of walkways.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • Some signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in resting areas includes: armchairs and sofas.
  • Lighting levels vary due to the size of the space.

Lift

  • The lift surveyed is located opposite the reception desk.
  • The most accessible route to the lift has step-free level access.
  • 1, 0 and -1 are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 112cm (width) x 150cm (depth).
  • The internal lift control buttons have tactile markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs surveyed are located to the rear of the reception Lobby.
  • the ground and lower ground can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have a handrail on the right going down.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Example Restaurant

  • Location and Access View
    • The entrance to the restaurant is located to the left hand side, when exiting the reception lobby via the rear doors.
    • There is step-free level access into this area.
    • There are double automatic doors with a low visual contrast.
    • The doors open by sliding.
    • The width of the opening is 160cm.
    • A member of resort staff is available for assistance at this entrance.
  • Service View
    • This area has buffet counters and self service counters.
    • Menus are displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The self-service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 85cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • Some flooring is shiny.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Bedroom and Ensuite with Adaptations (Room 4002)

  • Bedroom Access View
    • The bedroom surveyed is located in Building 4, on the ground floor.
    • The journey takes approximately 8 minutes from reception.
    • The most accessible route to the bedroom has a steep ramp or slope and automatic doors.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • The door opens by sliding and has a high visual contrast.
    • The width of the door opening is 90cm.
  • Bedroom Features View
    • The bedroom has two single beds which can be pushed together.
    • The top of the mattress is 57cm from the floor.
    • The space under the bed is 25cm from the floor.
    • There is not room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a sofa.
    • There is no emergency alarm.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
    • There is a balcony, which is accessed via a manual door.
    • The width of the balcony door opening 75cm.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens by sliding and has a high visual contrast.
    • The width of the door opening to the ensuite is 74cm.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • There is lateral transfer space on both sides of the toilet .
    • The lateral transfer space on the left is 82cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 82cm (from the side of the toilet pan).
    • There is a push button flush in the centre of the cistern.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There are dropdown rails on both sides of the toilet.
    • The dropdown rails have a high visual contrast.
    • The toilet seat is 40cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The ensuite has a waste bin.
    • There are multiple coat hooks.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.
    • The ensuite has a shower cubicle.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a detachable shower head.
    • The shower controls are lever mixer.
    • There is a grab rail for the shower.
    • The shower grab rail has a high visual contrast.

Toilet with Adaptations (Reception Lobby - Left Hand Transfer)

  • Access View
    • The most accessible route to the toilet has step-free level access.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 80cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 140cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 83cm (from the side of the toilet pan).
    • There is a push button flush on top of the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 80cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Example Pool

  • This is an outdoor swimming pool.
  • There is step-free level access throughout this area.
  • The following areas have step-free access via ramps or slopes: the poolside bar, via a steep ramp.
  • Seating available around the pool includes: sun loungers.
  • There is not an emergency alarm at poolside.
  • Access into the water is via a ramp.
  • The ramp has a handrail on the right going down.
  • The handrail is easy to grip.
  • The pool is staffed at peak times only.
  • Additional facilities include: poolside showers and a bar.
  • Please note: a hydraulic hoist is available for assistance into the semi-Olympic pool.