Access Guide
Getting Help and Assistance
- For the zoos information for visitors with disabilities please click here (new tab).
- Please click here for information on opening times.
- The following are available: zoo maps, sensory maps, accessibility maps, mobility scooter maps, assistance dog maps, downloadable zoo maps, downloadable sensory maps, downloadable accessibility maps, downloadable mobility scooter maps and downloadable assistance dog maps.
- There is a member of staff available for help and assistance.
- There is a member of staff trained in basic British Sign Language.
- The alternative formats documents can be provided in include; large print and different languages.
- There is an assistance dog toilet or toileting area at the venue/nearby.
- The assistance dog toilet or toileting area is located on the grass areas throughout the zoo.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs and mobility scooters.
- To obtain mobility aids please contact the information desk at the main entrance.
- There is not a designated place of safety which can be used by people who may feel scared or at risk.
- Sensory packs are available and include: ear defenders, fidget toys, sunglasses, binoculars, accessible maps and sensory maps. For more information about reserving a pack, and any charges, please contact the venue before your visit.
- Edinburgh Zoo Information - Visitors with Disabilities For accessibility information from the Edinburgh Zoo website, for assistance dog information, or to download a zoo map, wheelchair accessibility map or mobility scooter map, please click here (new tab).
Entrance
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Entrance
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'FIRST AID'.
- There is ramped/sloped access at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the opening is 89cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located to the left as you face the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 140cm (4ft 7in).
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Comments
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- The First Aid hut is generally unstaffed, seeking assistance from a member of staff in the park is recommended.
- Management can also be contacted by calling the number to the right of the entrance (07872 871 262).
Room(s)
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Access
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- The room surveyed was the First Aid Room.
- The First Aid Room is located to the left of the Centre Park Area, below Penguins Rock.
- There is not wayfinding signage on route to the room(s).
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Room Details
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- Light switches are between 75cm and 120cm (4ft) from floor level.
- There is not a hearing assistance system for the room(s).
- There is not a visual fire alarm beacon in the room(s).
- There is fixed furniture within the room(s).
- The clear floor space beneath tables in the room(s) is 90cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable table/bench is not available.
- There are no chairs with armrests on both sides within the room(s).
- The type of flooring in the room(s) is vinyl.
- Floor coverings in the room(s) are even with no trip hazards.
- The colour contrast between the walls and floor is medium.
- The lighting levels are good.
- A 180cm long bench/bed and privacy screen are available.