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Caffé Nero

Hilton Garden Inn Hotel, Brian Statham Way, Old Trafford, Stretford, M16 0PX

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Access Guide

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Overview

Main Entrance - Brian Statham Way

  • This entrance is located in Brian Statham Way.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open away from you.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 95cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.

Stadium Concourse Entrance

  • This entrance is located on the stadium concourse.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 95cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • This entrance is only in use during specified stadium events and would only be available to ticket holders.

Hotel Lobby Entrance

  • This entrance is located in the hotel lobby.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 75cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high colour contrast.

Caffé Nero

  • Location and Access View
    • Caffé Nero is located on the ground floor of the hotel. It can also be accessed by the public from Brian Statham Way.
    • The most accessible route has step-free level access.
    • There is a manual door along the most accessible route.
    • There is step-free level access into this area.
    • There are double manual doors.
    • The doors are permanently held open.
    • One of the doors was locked at the time of the survey.
    • The locked door can be opened on request.
    • The width of the opening is 75cm.
    • The doors have a high colour contrast.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 122cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 124cm.
    • The payment machine is at a fixed height.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus are wall-mounted and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a medium colour contrast.
    • Seating available in this area includes: chairs without armrests, armchairs, sofas, benches, stools and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables, high tables and long tables.
    • Some tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to there being different types of lights in the space.

Toilet with Adaptations (Caffé Nero - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on the ground floor, in Caffé Nero, close to the hotel lobby.
    • The distance from the main entrance is 20m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is not any signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 80cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 154cm (width) x 224cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the right as you face the toilet.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 103cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin, a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 78cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.