You are on Introduction. Skip to the next section.

Introduction

• Services / facilities within the building include a lounge, 2 bars and the Cube Dining Room.
• Services / facilities within the grounds include an 18 hole golf course, a short game area and a driving range.

You are on Opening Times. Skip to the next section.

Opening Times

• Opening times vary according to the time of the year.
• Please contact the course for more details.

You are on Location. Skip to the next section.

Location

• The nearest National Rail station is Richmond.
• There is not a bus stop within 150m (164yds) of the venue.
• The nearest underground station is Richmond.

You are on Parking. Skip to the next section.

Parking

• The venue does have its own car park.
• Parking is free for all users.
• The car park type is open air/surface.
• Parking spaces for Blue Badge holders cannot booked in advance.
• There is/are 2 designated parking bay(s) within the car park.
• The dimensions of the designated parking bay(s) are 260cm x 480cm (8ft 6in x 15ft 9in).
• The nearest designated bay is 40m (43yd 2ft) from the main entrance.
• The furthest designated bay is 43m (47yd 1in) from the main Entrance.
• The route from the car park to the entrance is accessible to a wheelchair user with assistance.
• Assistance may be required because there is / are slopes/ramps.
• The car park surface is tarmac.
• There is a dropped kerb between the car park and the venue.
• The patron does not have to cross a road.
• The car park does not have a height restriction barrier.
• There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the mansion building.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 120cm (3ft 11in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp/slope to access this area/service.
• The ramp/slope is portable.
• Please contact a member of staff for use of the portable ramp.
• The width of the ramp/slope is 73cm (2ft 5in).
• There is a/are step(s) to access this area/service.
• The step(s) is/are located leading up to the main entrance from ground level.
• There is/are 13 step(s) to the area/service.
• The step(s) is/are not clearly marked.
• The step(s) is/are medium height (11cm - 17cm).
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• There is a lift to access this area/service.
• The lift does bypass the step(s).
• The lift does not bypass the ramp/slope.

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• Comments View
  • The lift bypasses the first 13 steps.
  • The portable ramp is then used to overcome a shallow step in the threshold of the doorway.

You are on Lift (Main Entrance). Skip to the next section.

Lift (Main Entrance)

• There is a lift for public use.
• The lift is located to the right hand side of the mansion building.
• The lift is a platform lift.
• The lift is 2m (2yd 7in) from the main entrance.
• The dimensions of the lift are 94cm x 200cm (3ft 1in x 6ft 7in).
• The clear door width is 90cm (2ft 11in).
• There are separate entry and exit doors in the lift.
• The controls for the lift are within reach for a wheelchair user.
• The lift does have tactile markings.

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• Comments View
  • There is an easy slope on the path leading to the lift.

You are on Outside Access (Side Entrance). Skip to the next section.

Outside Access (Side Entrance)

• This information is for the entrance located at the side of the mansion building.
• There is level access into the venue.
• The main door(s) open away from you (push).
• The doors are double width.
• The door(s) is / are heavy.
• The door opening is 124cm (4ft 1in) wide.

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• Comments View
  • This entrance gives access to the ground floor and can be used to access the male changing room, bypassing any steps.
  • The surface of the paved path leading to this entrance is slightly uneven.

You are on Outside Access (Admin Office Entrance). Skip to the next section.

Outside Access (Admin Office Entrance)

• This information is for the entrance located at the side of an annexe building.
• There is not level access into the venue.
• The main door(s) open towards you (pull).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 120cm (3ft 11in) wide.

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• Second set of doors View
  • There is a second set of doors.
  • The door(s) open away from you (push).
  • The doors are single width.
  • The door(s) is / are heavy.
  • The door opening is 92cm (3ft) wide.

You are on Level Change (Admin Office Entrance). Skip to the next section.

Level Change (Admin Office Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is permanent.
• The width of the ramp or slope is 135cm (4ft 5in).

You are on Outside Access (Shop Entrance). Skip to the next section.

Outside Access (Shop Entrance)

• This information is for the entrance located at the side of an annexe building.
• There is level access into the venue.
• The main door(s) open away from you (push).
• The doors are single width.
• The door(s) is / are heavy.
• The door opening is 80cm (2ft 7in) wide.

You are on Reception (Admin Office). Skip to the next section.

Reception (Admin Office)

• The desk is 1m (3ft 3in) from the admin office entrance.
• There is level access to reception from the entrance.
• The reception desk is low.
• The lighting levels are bright.
• There is not a hearing assistance system.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does not play background music.
• The lighting levels are varied.

You are on Eating and Drinking (The Bar and Cube Dining Room). Skip to the next section.

Eating and Drinking (The Bar and Cube Dining Room)

• The following information is for the restaurant/bar.
• The bar does serve food.
• Food or drinks are ordered from the service counter.
• Food or drinks can be brought to the table.
• There is not a lowered section at the counter.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests.
• The nearest table is 1m (3ft 3in) from the main entrance.
• The distance between the floor and the lowest table is 60cm (1ft 12in).
• The distance between the floor and the highest table is 73cm (2ft 5in).
• Plastic / takeaway cups are available.
• Drinking straws are available.
• Menus are hand held only.
• Menus are not available in Braille.
• Menus are not available in large print.
• Picture menus are not available.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is hot and cold meals and snacks.

You are on Golf Course. Skip to the next section.

Golf Course

• There is a surfaced access road leading out to the course from the mansion building and car park.
• The course is fairly flat and there are some loose wood chipping paths.
• There is some signposting on the course.
• Bench seating is available next to some tees.
• Golf buggies are available to hire.

You are on Driving Range and Short Game Area. Skip to the next section.

Driving Range and Short Game Area

• There is a footpath leading from the car park to the driving range and short game area.
• There is a central bollard on the path as you leave the car park which reduces the path width to 1 metre.
• There are easy slopes along the footpath.
• The footpath has a loose wood chipping surface.

You are on Level Change (Male Changing Rooms). Skip to the next section.

Level Change (Male Changing Rooms)

• There is a ramp or slope to access this service.
• The ramp or slope is permanent.

You are on Other Floors (Male Changing Room). Skip to the next section.

Other Floors (Male Changing Room)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The lighting levels are medium.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on the right going up.
  • There is not a landing.
• Comments View
  • This staircase gives access to the male changing room from the first floor.
  • It can be bypassed using the side entrance.

You are on Male Changing Rooms. Skip to the next section.

Male Changing Rooms

• The male changing rooms are located on the right hand side of the mansion building.
• The male changing rooms can be accessed internally via the side entrance and sloped corridor or via a staircase from the first floor.
• The male changing rooms are 30 metres from the side entrance.
• Alternatively they can be accessed directly externally via a stepped entrance.
• The alternative entrance has 3 deep steps with handrails on both sides.
• The steps are not clearly marked.
• There is a single door at the entrance which opens away from you and is light.
• The door opening width is 78cm.
• There are separate changing areas for male members and non-members.

You are on Other Floors (Female Changing Rooms). Skip to the next section.

Other Floors (Female Changing Rooms)

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• Steps View
  • The floors which are accessible by stairs are G-1.
  • There are 15+ steps between floors.
  • The lighting levels are bright.
  • The steps are clearly marked.
  • The steps are medium.
  • The steps do not have handrails.
  • There is not a landing.
• Other View
  • The services / areas on the floors which are not accessible are the female changing rooms.

You are on Female Changing Rooms. Skip to the next section.

Female Changing Rooms

• The female changing room is located at the left side of the mansion building.
• It can be accessed externally from the side of the building via a stepped entrance or internally via a staircase from the first floor.
• The entrance has a single door which opens away from you and is heavy.
• The door opening width is 100cm.
• There are 4 deep steps at the entrance, 2 leading down to the door and 2 more immediately beyond it.
• The first 2 steps have a handrail on the right hand side going down.
• The steps are not clearly marked.

You are on Standard Shower. Skip to the next section.

Standard Shower

• Shower facilities are available.
• The showers are located in the changing room.

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• Comments View
  • The shower cubicles in the male members and non-members changing rooms are accessed via a single medium step.
  • The steps do not have handrails.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • This accessible toilet is approximately 25m (27yd 1ft) from the main entrance.
  • This accessible toilet is located off the bar / dining area.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • The door opens inwards.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 80cm (2ft 7in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 192cm x 244cm (6ft 4in x 8ft).
  • There is not a clear 150cm x 150cm manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 113cm (3ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm in the cubicle.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall mounted grab rails are available for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a shelf within the accessible toilet.
  • The shelf is not higher than 95cm (3ft 1in).
  • There is a mirror.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is a poor colour contrast between the dropdown rail(s) and wall.
  • The contrast between the walls and floor is fair.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located in the changing rooms.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are medium.
• Baby Change Facilities View
  • Baby change facilities are not located within the venue.
• Comments View
  • There is also unisex standard toilet off the bar / dining area next to the accessible toilet.
  • There is a male standard toilet immediately beyond the side entrance.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do not receive disability awareness / equality training.
• A member of staff trained in BSL skills is not normally on duty.