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Bat and Ball Westfields

Westfield Stratford City, 2 Montfichet Road,, Westfield Avenue, London, E20 1EJ

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Access Guide

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Overview

Entrance

  • This entrance is located to the front of the building, off the pedestrianised area known as the street.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors open both ways.
  • The width of the opening is 190cm.
  • There is step-free level access as you enter.

Eating and Drinking (The Bar and Restaurant)

  • Location and Service View
    • This area has a counter where food and drink can be ordered.
    • Full table service is available.
    • Menus are handheld, available on a board, online, displayed on the counter and available in large print.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located ahead of you as you enter the venue.
    • There is step-free level access to the counter.
    • The height of the counter is 107cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • There is step-free level access throughout the majority of areas.
    • The following areas have stepped access: the mezzanine floors.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: chairs without armrests, high stools, stools and benches.
    • Furniture available in this area includes: tables, high tables, long tables and booths.
    • There is background noise in this area which varies depending on the time of day.

Lift

  • The lift surveyed is located to the rear of the venue.
  • The journey time to this lift from the main entrance is approximately less than two minutes.
  • The most accessible route to the lift has step-free level access.
  • The ground floor, mezzanine 1A and first floor are accessed by this lift.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 87cm.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.

Stairs

  • The stairs surveyed are located to the left as you enter the venue.
  • The ground floor, mezzanine 1A and first floor can be accessed by these stairs.
  • There are 20+ steps between floors which are unmarked and have handrails on both sides.

Toilet with Adaptations (First Floor - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the first floor, towards the rear of the venue.
    • The most accessible route to the toilet has a platform lift and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards.
    • The width of the door opening is 93cm.
    • The door has a locking handle.
  • Dimensions and Features View
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 81cm (from the side of the toilet pan to the wall).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • There is a vertical grab rail on the transfer side.
    • There is a dropdown rail on the transfer side.
    • The toilet seat is 45cm from the floor.
    • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand dryer available.
    • The wash basin has a twist turn mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • Additional features include: a mirror, a coat hook and a baby changing table.

Seating Area (Outdoor seating on the Street)

  • The seating area is located to the front of the venue on the pedestrianised area known as the street.
  • The seating area is uncovered.
  • The most accessible route to the seating area has step-free level access.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • There is background noise in this area which varies depending on the time of day.