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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located next to The Feeding Trough Café.
    • The toilet with adaptations has a left hand transfer space.
    • The male toilet facilities are located to the left of The Feeding Trough Café, via 1 step and a small slope at the entrance..
    • The female toilet facilities are located to the left of The Feeding Trough Café, via 3 steps and a small slope at the entrance..
    • The male and female toilet facilities are located in the Education Centre; the male toilet is in the entrance vestibule and the female toilet is accessed from inside the main room..
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilet with adaptations, next to The Feeding Trough Café.

Parking

  • Car Park View
    • The car park is located to the right side, after the ticket office.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 300cm (width) x 350cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 6m from the ticket office.
    • The most accessible route from the Blue Badge parking has step-free level access, slight ramps or slopes and uneven surfaces.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.

Ticketing (inc Shop)

  • Ticket Office View
    • The ticket office surveyed is located opposite the accessible parking, 6m away.
    • There is step-free access via ramp to the ticket office.
    • The ramp has a slight gradient.
    • The ramp is between 75cm and 150cm wide .
    • There are double manual doors with a high visual contrast.
    • The doors open towards you.
    • The doors are easy to open.
    • The width of the opening is 109cm.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a separate wheelchair accessible queue lane.
    • The flooring consists of deep pile carpet.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 90cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 74cm.
    • There is not a hearing assistance system.
  • Self-Service Ticket Machines View
    • Customers can register upon arrival whilst in their cars.
      Customers are asked to scan their QR entry codes.
      The car reception window is 94cm from the ground.

Access To (The Feeding Trough Café)

  • The distance from the accessible parking to the toilet with adaptations is 40m.
  • The most accessible route has slight ramps or slopes, step-free level access and uneven surfaces.
  • The slope has a slight gradient.
  • There is written text signage on or near the entrance.
  • There is step-free level access to the entrance door to the right hand side.
  • There is a single manual door which is permanently held open.
  • The width of the opening is 76cm.
  • The door has a high visual contrast.
  • The exit door on the left hand side of the café can be used if required.
    This is a double manual door that is 95cm wide and opens inwards.
    The door is normally held open and has a high contrast.

Eating and Drinking (The Feeding Trough Café)

  • Location and Service View
    • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus are handheld and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the right hand side after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 92cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 85cm.
    • The counter has glazed screens which may affect the ability of someone to lip read.
    • The height of the tray rail is 85cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Exit (The Feeding Trough Cafe)

  • The exit area is clearly signed.
  • There is step-free level access at the exit.
  • There are double manual doors at this exit.
  • The doors open towards you.
  • The width of the opening is 95cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access as you exit.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located next to The Feeding Trough Café.
    • The distance from The Feeding Trough Café via the ramped pathway is 21m.
    • The most accessible route to the toilet has uneven surfaces, slight ramps or slopes and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens both ways and has a medium visual contrast.
    • The door is easy to open.
    • The width of the door opening is 75cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 170cm (width) x 195cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 86cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • The wash basin has a push tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 105cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 100cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 163cm and 163cm from the floor.
    • The height of the baby change facility when in use is 87cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.

Seating Area (The Feeding Tough Café and the Ice Cream Parlour)

  • The seating area is located outside, between The Feeding Trough Café and the Ice Cream Parlour.
  • The seating area is uncovered.
  • The most accessible route to the seating area has step-free level access, uneven surfaces and slight ramps or slopes.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Furniture available in this area includes: picnic tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.

Entrance (Ice Cream Parlour)

  • This entrance is located to the left hand side of the main entrance path.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 85cm.
  • There is a small lip on the threshold of the opening.
  • The door has a medium visual contrast.
  • There is step-free level access as you enter.

Eating and Drinking (Ice Cream Parlour)

  • Location and Service View
    • This area has a counter where food can be ordered and staff who can provide assistance with ordering.
    • Menus are wall-mounted and available on a board.
    • The following dietary requirements can be catered for: gluten free, vegetarian and vegan.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the right hand side after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 102cm.
    • There is not a lowered section at the counter.
    • The counter has glazed screens which may affect the ability of someone to lip read.

Access To (All Educational, Natural and Play Areas)

  • Accessing the remaining facilities and areas involves descending a steep slope with uneven surfaces.
  • The distance from The Feeding Trough Café is 30m.
  • The most accessible route has uneven surfaces and steep ramps or slopes.
  • The slope has a steep gradient.

Counter (Burger Bar)

  • The counter is located down the slope from The Feeding Trough Café.
  • The distance from The Feeding Trough Café is 20m.
  • The most accessible route to the counter has uneven surfaces.
  • There is step-free level access to the counter.
  • The height of the counter is 134cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There may be background noise in this area.

Area (Old McDonald's Barn)

  • This area is located down the steep slope after the café outdoor seating area.
  • There is written text signage on or near the door.
  • There is step-free access via slope into this area.
  • The slope has a steep gradient.
  • The width of the opening is 430cm.
  • There is step-free level access throughout the area.
  • Access throughout the area may include uneven surfaces.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: picnic tables.
  • The tables are fixed.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were low at the time of the survey.

Area (Children’s Indoor Play Area - EIEIO)

  • EIEIO is located next to Old McDonald's Barn and has an upper and lower play area.
  • There is written text signage on or near the door.
  • There is step-free access via slope into this area.
  • The slope has a steep gradient.
  • The width of the opening is 220cm.
  • Facilities available in this area include: children's creative and play-based facilities.
  • There is step-free level access throughout the area.
  • The following areas have step-free access via ramps or slopes: lower indoor play area with red tractors and basketball.
  • Access throughout the area may include uneven surfaces.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Furniture available in this area includes: picnic tables.
  • The tables are fixed.
  • The surface heights are not suitable for wheelchair users.
  • The clear underside space of the surfaces is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were low at the time of the survey.

Exhibition Space (Education Centre)

  • This area is indoors.
  • There is step-free level access throughout all areas.
  • Access throughout may include manual doors and narrow walkways.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • The following may be experienced here: strong smells.
  • There may be background noise.
  • Lighting levels were even at the time of the survey.
  • Display information includes: tactile, pictorial, interactive exhibits at a suitable height for a wheelchair user and information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • The seating and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.

Counter (Meerkat Munchies)

  • The counter is located across from the Outdoor Play Area.
  • The distance from the Outdoor Play Area is 6m.
  • The most accessible route to the counter has uneven surfaces.
  • There is step-free level access to the counter.
  • The height of the counter is 114cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There may be background noise in this area.

Outdoor Spaces (Children’s Outdoor Play Area)

  • The following is available in this area: a playground and a playground with play equipment.
  • Outdoor areas consist of wood bark, grass and compact earth.
  • There are footpaths in some areas.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • There are some seats situated along the paths for people to rest.
  • The paths have uneven surfaces.
  • Playground View
    • There is a fenced play area with an access point over 100cm wide.
    • There is a route around the play equipment which is not firm and even, but is over 150cm wide.
    • The play equipment is within easy reach for seated and standing users and users of different heights.
    • The following play experiences are available: swinging, sliding, rocking, rotating, climbing, balancing, crawling, viewing and social play.

Outdoor Spaces (Wildlife Walks)

  • The following is available in this area: woodland, farmland and open countryside.
  • Outdoor areas consist of loose chippings, grass, gravel and loose stones.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • There is step-free level access throughout all areas.
  • The following areas have step-free access via ramps or slopes: some of the more challenging trails.
  • There are some seats situated along the paths for people to rest.
  • The paths have gates and uneven surfaces.
  • There are a number of wildlife walks at the venue.
    Details can be obtained from ticket office.
    Walks range in difficulty and accessibility, and from 550m to 1200m.
    There is also a tractor and trailer ride into the woods that is accessible with ramped access.