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Overview

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• About View
  • Frameless is a multi-sensory venue near Marble Arch, London, featuring five galleries showcasing art presented in ways never seen before.
  • Facilities available in the venue include: a café, a shop, cloakroom, art galleries.
  • View information on opening times
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is a public car park nearby.
  • The nearest train station is Paddington.
  • The nearest underground station is Marble Arch (not accessible) or Bond St (accessible).
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
  • There is a bus stop immediately outside the building.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout.
  • Access throughout may include narrow walkways.
  • The ground level and basement level can be accessed via a standard lift, a platform lift, stairs and escalator.
  • The following facilities are available: a seat/chair, a manual wheelchair, a designated safe space, a water bowl for assistance dogs and a hearing assistance (on request).
  • Additional equipment which can be borrowed or hired includes: folding, manual wheelchairs.
  • The venue can provide British Sign Language interpreters, large print documents, audio readers and an audio description service.
  • Additional facilities/services include: phone charging points and Wi-Fi.
  • Staff receive the following training: regular accessibilitiy training ie: visual, hearing, special educational needs, First Aid, Fire Warden training, safeguarding.
  • QR codes are available for guides to assist with BSL. Sign Live is available.
• Toilet and Changing Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on the basement level.
  • The male and female step-free toilet facilities are located on the basement level.
  • Parent and baby changing facilities are located within the toilets with adaptations.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance, however one door is locked.
• The door opens away from you.
• The width of the opening is 140cm.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located straight ahead and to the right.
• The journey time to this reception from the main entrance is approximately less than one minute.
• There is step-free level access to reception.
• The height of the reception desk is 100cm.
• There is a lowered section at the desk, however it is not at a suitable height for a wheelchair user .
• There is a portable hearing assistance system which is not clearly signed.
• There is background noise in this area.
• Queueing visitors can request to be fast-tracked if needed.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas.
• The following areas have stepped access: access to the galleries from the lift, although the platform lift overcomes the steps.
• Access throughout may include narrow walkways.
• There is background noise.
• Wayfinding signage is not provided.
• Seating available in the walkways includes: chairs with armrests, chairs without armrests, benches and stools.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located directly opposite the reception desk.
• The journey time to this lift from the reception desk is approximately less than a minute.
• The most accessible route to the lift has step-free level access.
• The ground level (G) and basement level (B1) are accessed by this lift.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located to the left of the lifts.
• There is a single manual door to access the stairwell.
• The ground level and basement level can be accessed by these stairs.
• There are 20+ steps between floors which are clearly marked and have handrails on both sides.
• There is also an escalator to access the ground level from the basement level.

You are on Shop. Skip to the next section.

Shop

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• Getting Around View
  • There is step-free level access throughout all areas.
  • Access throughout may include narrow aisles.
  • There is background noise.
  • Signage is provided.
  • Seating available includes: benches.
• Payment View
  • The checkout area is located in the centre of the shop.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The designated accessible till point has a lowered counter, a portable payment machine and a hearing assistance system.
  • The height of the payment counter is 92cm.
  • There is a lowered section at the counter, however it is not at a suitable height for a wheelchair user .
  • There is a portable hearing assistance system which is not clearly signed.

You are on Lift (To Access the Café and Toilets - Platform Lift). Skip to the next section.

Lift (To Access the Café and Toilets - Platform Lift)

• The lift surveyed is located to the right of the shop.
• The journey time to this lift from the main lifts is approximately one minute.
• The most accessible route to the lift has step-free level access.
• The upper basement level and lower basement level are accessed by this lift.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 96cm.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit.

You are on Seating Area. Skip to the next section.

Seating Area

• The seating area is located next to the café.
• The most accessible route to the seating area has a platform lift.
• There is step-free level access throughout the seating area.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches, stools and high stools.
• Furniture available in this area includes: tables and high tables.
• There is background noise in this area.

You are on Eating and Drinking (Café Bar). Skip to the next section.

Eating and Drinking (Café Bar)

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• Location and Service View
  • The most accessible route has step-free level access, a lift and a platform lift.
  • This area has a counter where food and drink can be ordered, a counter where food can be ordered, a bar where food and drink can be ordered, staff who can provide assistance with ordering, colleagues who can provide assistance with ordering, designated seating and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld and available on a board.
  • The following dietary requirements can be catered for: lactose free and vegan.
  • The following are available: drinking straws.
  • There is a portable hearing assistance system on request.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located to the right hand side of the café.
  • There is step-free level access to the counter.
  • The height of the counter is 108cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs without armrests, benches, stools and high stools.
  • Furniture available in this area includes: tables and booths.
  • There is background noise in this area.

You are on Toilet with Adaptations (Basement Level - 1st on the Right - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Basement Level - 1st on the Right - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located next to the café bar.
  • The most accessible route to the toilet has step-free level access, a lift, a platform lift and narrow walkways.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 90cm.
  • The door has a twist lock.
• Dimensions and Features View
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 81cm (from the side of the toilet pan to the wall).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 48cm from the floor.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • The cubicle has a waste bin and a sanitary bin.
  • Additional features include: a mirror, coat hooks and a baby changing table.

You are on Toilet with Adaptations (Basement Level - 2nd on the Right - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Basement Level - 2nd on the Right - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located next to the café bar.
  • The most accessible route to the toilet has step-free level access, a lift and a platform lift.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 90cm.
  • The door has a twist lock.
• Dimensions and Features View
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 86cm (from the side of the toilet pan to the wall).
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the non-transfer side.
  • The toilet seat is 48cm from the floor.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • There are no vertical grab rails at the wash basin.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • The cubicle has a waste bin and a sanitary bin.
  • Additional features include: a mirror.

You are on Toilet with Adaptations (Basement Level - 3rd on the Right - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Basement Level - 3rd on the Right - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located next to the café bar.
  • The most accessible route to the toilet has step-free level access, a lift and a platform lift.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 90cm.
  • The door has a twist lock.
• Dimensions and Features View
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 84cm (from the side of the toilet pan to the wall).
  • There is a push button flush on top of the cistern.
  • There is a horizontal grab rail on the non-transfer side.
  • There are vertical grab rails on both sides of the toilet.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 48cm from the floor.
  • There is a wall mounted toilet roll holder, a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • The cubicle has a waste bin and a sanitary bin.
  • Additional features include: a mirror and a baby changing table.

You are on Lift (To Access the Galleries - Platform Lift). Skip to the next section.

Lift (To Access the Galleries - Platform Lift)

• The lift surveyed is located to the right of the shop.
• The journey time to this lift from the main lifts is approximately one minute.
• The most accessible route to the lift has step-free level access.
• The lower basement level and upper basement level are accessed by this lift.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 100cm.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit.

You are on Exhibition Space (Blank Canvas - Gallery 5). Skip to the next section.

Exhibition Space (Blank Canvas - Gallery 5)

• This area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is background noise.
• There is a portable hearing assistance system on request.
• Seating available in this area includes: benches.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• Access throughout the tour may include narrow walkways.
• Wayfinding signage is not provided throughout the tour.
• The visual and sensory effects differ, depending upon the exhibition.

You are on Exhibition Space (Beyond Reality - Gallery 1). Skip to the next section.

Exhibition Space (Beyond Reality - Gallery 1)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The following may be experienced here: lighting effects.
• There is background noise.
• Display information includes: pictorial, information boards and handheld information devices.
• There is a portable hearing assistance system on request.
• Seating available in this area includes: benches.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• Access throughout the tour may include narrow walkways.
• Wayfinding signage is not provided throughout the tour.

You are on Exhibition Space (Colour In Motion - Gallery 2). Skip to the next section.

Exhibition Space (Colour In Motion - Gallery 2)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The following may be experienced here: lighting effects.
• There is background noise.
• Display information includes: handheld information devices.
• There is a portable hearing assistance system on request.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• Access throughout the tour may include narrow walkways.
• Wayfinding signage is not provided throughout the tour.

You are on Exhibition Space (The World Around Us - Gallery 3). Skip to the next section.

Exhibition Space (The World Around Us - Gallery 3)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The following may be experienced here: water effects, sudden loud noises and lighting effects.
• There is background noise.
• Display information includes: handheld information devices.
• There is a portable hearing assistance system on request.
• Seating available in this area includes: benches.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• Access throughout the tour may include narrow walkways.
• Wayfinding signage is not provided throughout the tour.

You are on Exhibition Space (The Art of Abstraction - Gallery 4). Skip to the next section.

Exhibition Space (The Art of Abstraction - Gallery 4)

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The following may be experienced here: lighting effects.
• There is background noise.
• Display information includes: handheld information devices.
• There is a clearly signed fixed hearing assistance system.
• Seating available in this area includes: benches.
• The tour is self-guided.
• There is step-free level access throughout the tour.
• Access throughout the tour may include narrow walkways.
• Wayfinding signage is not provided throughout the tour.
• There may be screens in parts of the walkways in this gallery. The lighting levels can be quite low.