You are on Overview. Skip to the next section.

Overview

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• About View
  • This is one of several World Horse Welfare locations with a range of different bookable educational and visitor services and facilities.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Yeovil Junction.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • The basement and ground floor can be accessed via a standard lift and stairs.
  • The following facilities are available: a seat/chair and a water bowl for assistance dogs.
  • Staff receive the following training: Workplace Health and Safety, First Aid and Dementia Awareness Training.
• Toilet and Changing Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located in the basement and on the ground floor.
  • The male and female toilet facilities are located in the basement and on the ground floor.
  • Parent and baby changing facilities are located on the first floor.

You are on Parking. Skip to the next section.

Parking

• The car park is located immediately in front of the Visitor Centre.
• The car park is open air/surface.
• There are 3 designated Blue Badge parking bays available.
• The Blue Badge bays are clearly marked.
• There are no hatched/marked zones.
• The most accessible route from the Blue Badge parking has step-free level access.
• Parking is free for all users.

You are on Entrance (Visitor Centre). Skip to the next section.

Entrance (Visitor Centre)

• This entrance is located next to the parking area.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance, however one door is locked.
• The door opens away from you.
• The width of the opening is 85cm.
• There is a second set of double manual doors, however one door is locked.
• The second door opens away from you.
• The width of the opening is 85cm.
• Both sets of entrance doors can be opened with a total width of 170cm.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the right side after entering.
• The journey time to this reception from the entrance is approximately 1 minute.
• There is step-free level access to reception.
• The height of the reception desk is 127cm.
• There is a lowered section at the desk, at a suitable height for a wheelchair user .
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event .
• Seating available in this area includes: chairs without armrests and chairs with armrests.
• Furniture available in this area includes: tables.

You are on Getting Around (Visitor Centre and Shop). Skip to the next section.

Getting Around (Visitor Centre and Shop)

• There is step-free level access throughout all areas.
• Access throughout may include manual doors.
• There is background noise in this area which varies depending on the function/event .
• Wayfinding signage is provided.
• Seating available in the walkways includes: armchairs and sofas.
• There is a shop display in the main reception area.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located next to the reception.
• The journey time to this lift from the entrance is approximately 1 minute.
• The most accessible route to the lift has step-free level access.
• The basement and the ground floor are accessed by this lift.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 89cm.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: an audible announcer.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located next to the lift.
• The basement and first floor can be accessed by these stairs.
• There are 13 steps between floors which are clearly marked and have handrails on both sides.

You are on Eating and Drinking (Coffee Shop). Skip to the next section.

Eating and Drinking (Coffee Shop)

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• Location and Service View
  • The Coffee Shop is located to the right side after entering.
  • The most accessible route has step-free level access.
  • This area has a counter where food and drink can be ordered, colleagues who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld, wall-mounted and available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located at the rear of the café, to the left side.
  • There is step-free level access to the counter.
  • The height of the counter is 86cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not space for an assistance dog to rest.
  • Seating available in this area includes: armchairs, sofas, chairs with armrests, chairs without armrests and high stools.
  • Furniture available in this area includes: tables and coffee tables.
  • There is background noise in this area which varies depending on the function/event .

You are on Access To (Farm Walk and Crew Yard). Skip to the next section.

Access To (Farm Walk and Crew Yard)

• Outside, and to the left after the reception area.
• The journey time from the entrance to the Farm Walk and Crew Yard exit door is approximately 1 minute.
• The most accessible route has ramps or slopes and manual doors.
• The ramp is between 75cm and 150cm wide .
• There are double manual doors which open away from you.
• The door has a locked extension leaf.
• The width of the opening is 90cm.

You are on Area (Stables). Skip to the next section.

Area (Stables)

• There is step-free access via slope into this area.
• Facilities available in this area include: Viewing Area.
• The following areas have step-free access via ramps or slopes: Viewing Areas in the Crew Yard.
• Access throughout the area may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is not a hearing assistance system.
• There may be background noise in this area.
• Wayfinding signage is provided.

You are on Area (Arena Gallery). Skip to the next section.

Area (Arena Gallery)

• Left after the main entrance.
• There is step-free level access into this area.
• There are double manual doors which open away from you.
• The width of the opening is 75cm.
• Both doors can be opened with a width of 150cm.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Seating available in this area includes: chairs without armrests.
• Furniture available in this area includes: tables.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event .

You are on Room (Function and Conference Room). Skip to the next section.

Room (Function and Conference Room)

• The room is located in the basement.
• The most accessible route to the room has step-free level access and a lift.
• There is step-free level access via lift into the room.
• There are double manual doors which open away from you.
• The width of the opening is 150cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• There is background noise in this area which varies depending on the function/event .

You are on Outdoor Spaces (Farm Walk). Skip to the next section.

Outdoor Spaces (Farm Walk)

• The following is available in this area: woodland, farmland and open countryside.
• Outdoor areas consist of loose chippings, grass, compact earth, uncompacted earth and loose stones.
• There are footpaths in some areas.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: White Trail - 20+ mins, Blue Trail - 30+ mins and Yellow Trail - 1+ Hour.
• There are some seats situated along the paths for people to rest.
• The paths have gates and uneven surfaces.

You are on Toilet with Adaptations (Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left side of the Visitor Centre.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 100cm.
  • The door has a twist lock.
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 130cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • There is a vertical grab rail on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 50cm from the floor.
  • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • Additional features include: a mirror and a baby changing table.

You are on Toilet with Adaptations (Basement - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Basement - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located to the left side of the Visitor Centre.
  • The most accessible route to the toilet has step-free level access and a lift.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards.
  • The width of the door opening is 100cm.
  • The door has a twist lock.
• Dimensions and Features View
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 115cm (from the side of the toilet pan to the wall).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • There is a vertical grab rail on the transfer side.
  • There is a dropdown rail on the transfer side.
  • The toilet seat is 50cm from the floor.
  • There is a wall mounted toilet roll holder, a wash basin, a soap dispenser and a hand dryer available.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • The cubicle has a waste bin and a sanitary bin.
  • Additional features include: a mirror and a coat hook.