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HK Hair and Wellness

Furtho Manor Farm, Northampton Road, Milton Keynes, Buckinghamshire, MK19 6NR

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Access Guide

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Overview

  • About View
    • This venue provides inclusive hair and wellness services to all, and is responsive to any specific needs of customers. One-to-one consultations in a quiet/private room are available.
    • Services available in the venue include: hairdressing, manicure, pedicure, wellness services and beauty therapies including eyebrows, massage and waxing.
    • View information on opening times
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via a portable ramp at the most accessible entrance.
    • There is step-free level access throughout.
    • The following areas have step-free access via ramps or slopes: the route from the primary car park to the entrance includes slight slopes, and the staff can advise on the best drop-off point if required.
    • Access throughout may include manual doors and narrow walkways.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located within a suitable part of the premises, depending on needs.
    • There is a water bowl available for assistance dogs.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: Disability Awareness and Special Educational Needs.

Parking

  • Car Park View
    • The car park is located to the rear (North) of the courtyard where the venue is based.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • Route to venue has block/brick paving and a gentle slope.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is free for all users.

Entrance

  • This entrance is located in the South building, off the courtyard, accessed via a covered passageway from the car park.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • There is a single manual door at this entrance.
  • The door opens towards you.
  • The width of the opening is 75cm.
  • There is a small lip on the threshold of the opening.
  • The door has a high visual contrast.
  • The outer door has a catch to hold it open when required.
  • There is a second single manual door.
  • The second door opens towards you.
  • The width of the opening is 77cm.
  • The second door has a high visual contrast.
  • The second door may be held open with a door stop.
  • There is step-free level access as you enter.

Reception

  • The reception is located just after the entrance lobby.
  • The most accessible route to reception has manual doors.
  • There is step-free level access to reception.
  • There is not a hearing assistance system.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include narrow walkways.
  • There is a high visual contrast between the walls and floor in all areas.
  • Some of the walls have a reflective finish.
  • There may be background noise.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable in some areas.
  • Any background music playing may be silenced on request.
    Most furniture may be moved to improve access, or allow treatments to be provided in customer's own chair.

Room (Salon)

  • The room is located immediately after reception.
  • The distance from the entrance door is 3m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is step-free level access into the room.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests, chairs without armrests and sofas.
  • Furniture available in the room includes: tables and coffee tables.
  • Some surface heights are suitable for wheelchair users.
  • The clear underside space of some surfaces is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.
  • One of the hairwash stations is wheelchair-friendly and can be used in a forward, or rearward, orientation.

Room (Wellness Space)

  • The room is located in the West building, off the courtyard, accessed through the secondary entrance door.
  • The distance from the main entrance is 3m.
  • The most accessible route to the room has steep ramps or slopes and manual doors.
  • There is written text signage on or near the door.
  • There is step-free access via ramp into the room.
  • The ramp has a steep gradient.
  • The ramp is under 75cm wide with no handrails.
  • There is a single manual door with a high visual contrast.
  • The door opens towards you.
  • The width of the opening is 75cm.
  • There is step-free level access throughout the room.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests and chairs without armrests.
  • Furniture available in the room includes: tables and treatment tables/beds.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey.

Room (Treatment Room)

  • The room is located off the Wellness Space.
  • The distance from the Wellness Space entrance door is 7m.
  • The most accessible route to the room has step-free level access.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The width of the opening is 85cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Furniture available in the room includes: treatment tables/beds.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.
  • Lighting levels are adjustable.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located off the main entrance lobby.
    • The distance from the entrance door is 1m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 85cm.
    • The door has a twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 198cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a lever flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 95cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin.
    • There is one coat hook.
    • The coat hook is 157cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • The padded backrest on the WC is not usable because a WC seat lid is also fitted.

Standard Toilet Facilities

  • The gender inclusive toilet facilities were surveyed.
  • The toilet is located off the entrance lobby for the Wellness Space.
  • The distance from the entrance door is 2m.
  • The most accessible route has a steep ramp or slope and manual doors.
  • There is step-free level access into the toilet.
  • There is written text signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 71cm.
  • Internally the door has a low visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a twist/turn tap.
  • Lighting levels were even at the time of the survey.