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Holkham Hall - Walled Garden

Holkham Road, Wells-next-the-Sea, Norfolk, NR23 1AB

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Access Guide

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Overview

  • About View
    • The Walled Garden Stories exhibit tells the story of the gardening history of the estate.
    • Facilities available in the venue include: a seating area, a looped video presentation and information panels.
    • View information on opening times
  • Parking and Public Transport View
    • The venue shares a car park which has Blue Badge parking available.
    • The nearest train station is Sheingham.
  • Getting In and Around View
    • Access throughout may include uneven surfaces and narrow walkways.
  • Getting Help and Assistance View
    • There is seating available.
    • There is no hearing assistance system.
    • You can borrow or hire the following equipment: an electric scooter and a manual wheelchair.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.

Toilet and Changing Facilities

  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located at the far end of the right hand side of the walled garden area.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female toilet facilities are located at the far end of the right hand side of the walled garden area.
  • Parent and baby changing facilities are located within the toilet with adaptations for disabled people.

Access To

  • The walled garden is to the west of the Hall and main car park area.
    It is accessed via two permanently open gateways and is approximately 1,300m from the main car park.
    Guests who are unable to walk or drive may request transport via a golf buggy.
  • The distance from the main car park is 1290m.
  • The most accessible route has step-free level access.
  • There is no signage on or near the entrance.

Entrance

  • This entrance is located at the front of the walled garden just before the parking area.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double manual gates at this entrance.
  • The gates are permanently held open.
  • The width of the opening is 474cm.
  • The doors have a high colour contrast.
  • There is step-free level access as you enter.

Parking

  • Car Park View
    • The car park is located 5m after the Walled Garden entrance.
    • The car park is open air/surface.
    • The car park surface consists of grass.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted but have no markings.
    • There are no hatched/marked zones.
    • The nearest designated bay is 5m from the entrance to the Walled Garden.
    • The most accessible route from the Blue Badge parking has a slight ramp or slope and uneven surfaces.
    • The Blue Badge parking area has no bay markings.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Clearly presented parking signs are not available.
    • Payment machines are located in the main car park.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Ticket Hut)

  • This entrance is located at the front of the hut.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 11cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Staff in the ticket hut will come out to assist guests who are unable to step into the hut.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 83cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There is step-free level access as you enter.

Counter (Ticket Office)

  • The counter is located to the left as you enter the ticket hut.
  • The distance from the entrance is 2m.
  • The most accessible route to the counter has doors permanently held open.
  • There is stepped access to the counter.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 11cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The height of the counter is 84cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.

Exhibition Space (The Samuel Wyaat Vinery)

  • This attraction is indoors.
  • There is step-free level access throughout all areas.
  • Access throughout may include uneven surfaces, doors permanently held open and narrow walkways.
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is no (or very little) background noise.
  • Lighting levels were even at the time of the survey.
  • There is not a hearing assistance system.

Exhibition Space (Walled Garden Stories)

  • This attraction is indoors.
  • There is step-free level access throughout all areas.
  • Access throughout may include uneven surfaces and narrow walkways.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is shiny.
  • The walls and floor have a high colour contrast.
  • There is background noise.
  • Lighting levels were even at the time of the survey.
  • Display information includes: information boards.
  • There is not a hearing assistance system.
  • Seating available in this area includes: sofas.

Outdoor Spaces (Walled Garden)

  • The following is available in this area: formal gardens and gardens.
  • Outdoor areas consist of loose chippings, grass and gravel.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • The following areas have step-free access via ramps or slopes: some of the garden areas are accessed by slopes, including the toilet with adaptations for disabled people.
  • There are seats situated along the paths for people to rest.
  • The paths have uneven surfaces which may create barriers for some users.
  • The Walled Garden is split into several areas with differing plant varieties.
    There are also several greenhouses of historical significance and multiple walkways.

Toilet with Adaptations (Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the far right hand end of the Walled Garden.
    • The distance from the entrance is 125m.
    • The most accessible route to the toilet has a steep ramp or slope and uneven surfaces.
    • There is step-free access via slope into the facility.
    • The slope has a steep gradient.
    • The ramp is over 150cm wide with no handrails.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door requires effort to open.
    • The width of the door opening is 98cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 252cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan to the wall).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 96cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 120cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 110cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 92cm.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.