Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Hotel LaTour

400 Marlborough Gate, Milton Keynes, MK9 3FP

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Accommodation Overview

  • About View
    • The hotel comprises accessible and standard bedrooms with ensuite bathrooms, a bar and restaurant, a gym and the Meet: MK conference centre.
    • Please refer to the Related Access Guide below for more information about Meet: MK.
    • There are 261 bedrooms in total.
    • There is step-free level access to all bedrooms.
    • There are more than 10 bedrooms with adaptations.
    • There is step-free level access to all bedrooms with adaptations.
    • None of the bedrooms with adaptations have adjoining rooms.
    • More than 10 bedrooms with adaptations have an ensuite with a wheel-in shower.
    • Only assistance dogs are welcomed at this venue.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is step-free level access throughout, this may include the use of a lift.
    • Access throughout may include doors permanently held open and manual doors.
    • The first floor upwards can be accessed via stairs and a standard lift.
  • Getting Help and Assistance View
    • There is seating available.
    • You can borrow or hire the following equipment: a manual wheelchair, shower chairs and vibrating pillows.
    • Additional equipment which can be borrowed or hired includes: a medication coolbox.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Staff receive the following training: in-house Equality, Disability and Inclusion training.
  • Related Access Guides View

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located on the ground floor near reception, within meet: MK on the first floor and in the Sky Bar and Restaurant on the fourteenth floor.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located within the female and male standard toilets within meet: MK on the first floor.
    • The shared step-free toilet facilities are located on the ground floor near reception and on the fourteenth floor in the Sky Bar and restaurant.
    • The male and female step-free toilet facilities are located within meet: MK on the first floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations in MK: Meet on the first floor and in the Sky Bar and Restaurant on the fourteenth floor.

Parking

  • Car Park View
    • The car park is located off Marlborough Gate, near the junction with Midsummer Boulevard.
    • The car park is open air/surface.
    • The car park surface consists of block paving.
    • There are 3 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 225cm (width) x 500cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 25m from the main entrance to Hotel LaTour.
    • The most accessible route from the Blue Badge parking has uneven surfaces and a very easy slope.
  • Charges and Restrictions View
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located near the main shopping buildings.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
    • View information on parking policies/charges (opens new tab).
  • Electric Vehicle Charging Points View
    • There are 6 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 236cm (width) x 510cm (depth).
    • The controls are at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require an app or tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located in front of the hotel.
  • Public Car Parks View
    • The name of the car park is centre:mk Multi-storey Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • There are 80 Blue Badge parking bays on the ground floor of the car park.

Entrance (Main Entrance)

  • This entrance is located to the left of the building, off Marlborough Gate.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is a single automatic door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 184cm.
  • The door has a low visual contrast.
  • There is a second single automatic door.
  • The second door opens by sliding.
  • The width of the opening is 178cm.
  • The second door has a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located straight ahead after the main entrance.
  • The distance from the main entrance is 15m.
  • There is step-free level access to reception.
  • The height of the reception desk is 123cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 76cm.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: armchairs.
  • Furniture available in this area includes: coffee tables.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include doors permanently held open and manual doors.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.
  • There is deep pile carpet in some areas.

Lift

  • The lift surveyed is located on the right hand side, after the main entrance.
  • The distance from the main entrance is 6m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor to the fourteenth floor are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 146cm (width) x 228cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer, a list of floor services/facilities and a mirror to aid reversing.
  • There is a short slope with a slight gradient at the threshold of the lift door. The lift on the right hand side does not have a mirror to aid reversing.

Stairs

  • The stairs surveyed are located on the right hand side, after the main entrance.
  • The ground floor to the fourteenth floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Bedroom and Ensuite with Adaptations (Room 724)

  • Bedroom Access View
    • The bedroom surveyed is located on the seventh floor.
    • The distance from the lift is 4m.
    • The most accessible route to the bedroom has step-free level access and a lift.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 86cm.
  • Bedroom Features View
    • The bedroom has a double bed.
    • The top of the mattress is 65cm from the floor.
    • The space under the bed is 4cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • Some flooring is patterned.
    • The following is available in this bedroom: a chair without armrests, bedside plug sockets and a desk.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • Lighting levels were even at the time of the survey.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a high visual contrast.
    • The width of the door opening to the ensuite is 86cm.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 240cm (width) x 260cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet.
    • The lateral transfer space is 152cm (from the side of the toilet pan).
    • There is a push button flush on the wall above the cistern.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 77cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a medium visual contrast.
    • There is not a soap dispenser.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The ensuite has a pedal bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The ensuite has a step-free shower.
    • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is an adjustable shower head.
    • The shower controls are lever mixer.
    • There is no shower seat, but one can be requested in advance.
    • There are grab rails for the shower.
    • The shower grab rails have a medium visual contrast.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
    • You can borrow or hire the following equipment: a shower chair.
    • The available shower chairs are 54cm high.

Opening Times (Sky Bar)

  • Monday 10:00 - 00:30.
  • Tuesday 10:00 - 00:30.
  • Wednesday 10:00 - 00:30.
  • Thursday 10:00 - 00:30.
  • Friday 10:00 - 01:30.
  • Saturday 10:00 - 01:30.

Fourteen Sky Bar and Restaurant

  • Location and Access View
    • The Fourteen Sky Bar and Restaurant is located on the fourteenth floor.
    • The most accessible route has a lift and step-free level access.
    • There is step-free level access into this area.
    • There is a single manual door with a high visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 134cm.
  • Service View
    • This area has numerous seating options, a buffet counter, a bar where food and drink can be ordered, self service counters, staff who can provide assistance with ordering and designated seating.
    • Full table service is available.
    • Menus are handheld, displayed on the counter and online.
    • The following dietary requirements can be catered for: lactose free, gluten free, nut allergy, vegan, vegetarian and dairy free.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
    • There are various cup size options available on request at the bar.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the left hand side, after the entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 113cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
    • The height of the buffet counter is 84cm. The height of the service counter is 90cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, benches and sofas.
    • Furniture available in this area includes: tables, high tables, coffee tables and long tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the time of day.
    • Lighting levels vary due to the use of large glazed walls.
    • Some flooring is shiny and patterned.
    • There is deep pile carpet in some areas.

      Restaurant
    • The surface height of the tables in the restaurant area is suitable for wheelchair users.
    • The clear height under the tables in the restaurant area is suitable for wheelchair users.
    • The restaurant opening hours are:
      • 17:30 - 21:00 Monday to Thursday
      • 16:30 - 21:00 Friday and Saturday
      • 13:00 - 16:30 Sunday
    • There is a private dining room towards the rear of the restaurant
    • There is a single manual door with a low visual contrast.
    • The door opens away from you.
    • The width of the opening is 86cm.
    • The flooring consists of deep pile carpet.
    • There is not space for a wheelchair user to manoeuvre.

      Notes
    • There is a general seating area directly after the entrance called the SeeMK Area.
    • The SeeMK Area is available to the general public during opening hours.
    • There is also a terrace to the right after the entrance.
    • There is a single automatic door with a low visual contrast.
    • The door opens by sliding.
    • The width of the opening is 135cm.
    • There is a small lip on the threshold of the opening.
    • There is a similar terrace at the far end of the restaurant .

Toilet with Adaptations (Sky Bar and Restaurant - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located within the toilets lobby in the Sky Bar and Restaurant on the fourteenth floor.
    • The distance from the entrance to the bar and restaurant is 15m.
    • The most accessible route to the toilet has step-free level access, manual doors and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 145cm (width) x 223cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a medium visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 91cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 99cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 154cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Gym

  • The gym is located on the ground floor, through the lift lobby.
  • There is step-free level access into the gym.
  • There is a single manual door with a high visual contrast.
  • The door has a locked extension leaf.
  • The locked extension leaf can be opened on request.
  • The door opens away from you.
  • The width of the opening is 87cm.
  • There is a second set of doors identical to the first set of doors.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The gym is not staffed.
  • The walls and floor have a high visual contrast.
  • There is some clear manoeuvring space between equipment (150cm x 150cm).
  • Equipment includes free weights.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located within the toilets lobby on the right hand side, after the main entrance.
    • The distance from the main entrance is 9m.
    • The most accessible route to the toilet has step-free level access and doors permanently held open.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 81cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 105cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 94cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There is one coat hook.
    • The coat hook is 164cm from the floor.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.