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Access Guide

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Overview

Parking

  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located The drop-off point is located in front of the Festival Theatre building and is accessed from Broyle Road.
  • Public Car Parks View
    • There is a public car park located In front of the Theatre.
    • The name of the car park is Northgate Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Access To

  • The distance from Northgate Car Park is 55m.
  • The most accessible route has step-free level access.

Entrance (Main)

  • This entrance is located at the front of the venue.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 159cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Getting Around

  • There is step-free level access throughout all areas, this may include the use of a lift.
  • Access throughout may include doors permanently held open.
  • Some flooring is patterned.
  • There is a high visual contrast between the walls and floor in all areas.
  • There may be background noise.
  • Wayfinding and dementia-friendly signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: benches, chairs without armrests and stools.
  • Lighting levels vary due to the use of large glazed walls.

Ticketing (Box Office)

  • Ticket Office View
    • The ticket office surveyed is located to the left as you enter via the main entrance.
    • There is step-free level access to the ticket office.
    • There is step-free level access throughout the ticket office.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • The queue width is at least 150cm and there is no need to turn.
    • There is not a separate wheelchair accessible queue lane.
    • The flooring is patterned.
    • Seating available includes: stools.
    • Lighting levels were even at the time of the survey.
    • The height of the counter is 88cm.
    • There is not a lowered section at the counter.
    • There is not a hearing assistance system.

Eating and Drinking (The Brasserie)

  • Location and Service View
    • The Brasserie is on the right as you enter via the main entrance.
    • This area has staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located at the rear of the venue to the left.
    • There is step-free level access to the counter.
    • The height of the counter is 121cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs without armrests and benches.
    • Furniture available in this area includes: tables and high tables.
    • Some seating is fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Eating and Drinking (Minerva Bar)

  • Location and Service View
    • The Minerva Bar is on the first floor on the left as you exit the lift.
    • This area has a bar where food and drink can be ordered.
    • Full table service is available.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the left as you enter.
    • There is step-free level access via lift to the counter.
    • The height of the counter is 109cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area, this may include the use of a lift.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some seating is fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Stairs

  • The stairs surveyed are located in the entrance foyer.
  • The ground and first floor can be accessed by these stairs.
  • There are 17 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located in the foyer opposite the main entrance.
  • The distance from main entrance is 15m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast, Braille markings and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 107cm (width) x 139cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Designated Seating

  • The designated seating area surveyed is located in Row B.
  • The distance from the lift is 20m.
  • The most accessible route to the designated seating has doors permanently held open.
  • There is step-free level access to the designated seating.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 140cm.
  • The designated seating area is not clearly marked or signed .
  • The number of spaces for wheelchair users varies (dependent on match/event).
  • The number of spaces for wheelchair users varies.
  • The view from this seating area is clear from obstructions.
  • Companions sit next to you.
  • There is a member of staff available for assistance.
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.
  • Lighting levels were low at the time of the survey.
  • There is a toilet with adaptations close to the seating area (within approximately 50m).
  • There are step free seats in Row A.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located on the ground and first floors.
    • All toilets with adaptations have a right hand transfer space.
    • Ambulant toilet facilities are located in the standard toilets.
    • The male and female toilet facilities are located on the ground and first floors.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located in the toilets with adaptations on the ground and first floors.

Toilet with Adaptations (Ground Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located in the foyer opposite the main entrance.
    • The distance from main entrance is 15m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 96cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 150cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 101cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 80cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 116cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are multiple coat hooks.
    • The coat hooks are 115cm and 145cm from the floor.
    • The height of the baby change facility when in use is 80cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were low at the time of the survey.

Toilet with Adaptations (First Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the first floor to the right of the lift.
    • The distance from the lift is 3m.
    • The most accessible route to the toilet has manual doors and a lift.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door requires effort to open.
    • The width of the door opening is 76cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 142cm (width) x 246cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 76cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 85cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 114cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are multiple coat hooks.
    • The coat hooks are 114cm and 146cm from the floor.
    • The height of the baby change facility when in use is 79cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Standard Toilet Facilities

  • The male standard toilet facilities were surveyed.
  • The toilets are located in the foyer opposite the main entrance.
  • The distance from main entrance is 15m.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access into the toilets.
  • There is Braille, tactile and pictorial signage on or near the door.
  • The door requires effort to open.
  • Internally the door has a medium visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicle has differing rail configurations.
  • There is a wash basin, a wall mounted soap dispenser and a wall mounted towel dispenser available.
  • The wash basin has a push tap.
  • Lighting levels were even at the time of the survey, with unshaded light sources.