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St Nectan's Glen

The Hermitage, Trevethy, Tintagel, Cornwall, PL34 0BE

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located inside the Tree of Life café.
    • The toilet with adaptations has a right hand transfer space.
    • Ambulant toilet facilities are located inside the Tree of Life café.
    • The shared toilet facilities are located to the outside left of the Tree of Life café.

Parking

  • Car Park View
    • The car park is located on the B3263, in the hamlet of Trethevy.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings.
    • There are no designated Blue Badge parking bays available.
  • Charges and Restrictions View
    • This car park is for visitors only.
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located at the rear of the car park.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Access To (Waterfall, shop and Tree of Life café)

  • Exit the car park via the left entrance, continue along the road, then cross over to the gravel track. Follow this track and turn right along a private road. Upon reaching the valley wood, follow the gravel track to the top of the valley. This gravel track follows the river Trevillet to the Waterfall. The track is uneven, has large stone steps, 2 narrow foot bridges, steep slopes and can be wet and slippery all year round. There is bench seating at points along the track.
  • The distance from the car park to the café, waterfall and shop is 1500m.
  • The most accessible route has steep ramps or slopes, steps, uneven surfaces and narrow openings.
  • The slope has a steep gradient with resting areas.
  • The ramp is over 150cm wide with no handrails.
  • There are 20+ steps with a handrail that switches sides.
  • The handrails are easy to grip.
  • The handrails do not cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 22cm.
  • The depth of the steps is not between 30cm and 45cm.
  • The journey from the car park to the Waterfall is not suitable for wheelchairs or pushchairs.

Entrance (Shop and Waterfall)

  • This entrance is located at the front of the shop.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 3 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 20cm.
  • The depth of the steps is not between 30cm and 45cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 78cm.
  • The door has a medium visual contrast.
  • There is step-free level access as you enter.

Shop

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of product aisle widths are between 120cm - 150cm.
    • There is a low visual contrast between the shelving and floor in the majority of walkways.
    • Some of the walls have a reflective finish.
    • There is background noise.
    • Signage is not provided.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The checkout area is located to the right after you enter the shop and reception.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • Signage is not clearly visible.
    • The height of the payment counter is 85cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • This counter is used to purchase gifts and entry to the Waterfall.

Eating and Drinking (Tree of Life)

  • Location and Access View
    • The Tree of Life is to left once you reach the entrance from the valley walk.
    • The most accessible route has steps and manual doors.
    • There is stepped access into this area.
    • There are 15 steps with a handrail on the right going up.
    • The handrail is not easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The handrail does not extend horizontally beyond the first and last step.
    • The steps have some clear markings.
    • The height of the steps is not between 15cm and 18cm.
    • The height of the highest step is 20cm.
    • The depth of the steps is not between 30cm and 45cm.
    • There are double manual doors with a medium visual contrast.
    • One of the doors was locked at the time of the survey.
    • The door opens towards you.
    • The width of the opening is 88cm.
    • There is a second door with a width of 63cm. The door opens towards you. The external door to terrace seating area opens away from you and has a width of 136cm.
  • Service View
    • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus are handheld and wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the left after you enter the cafe.
    • There is step-free level access to the counter.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
    • The height of the tray rail is 75cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs without armrests, sofas, benches and high stools.
    • Furniture available in this area includes: tables, picnic tables, coffee tables, high tables and long tables.
    • Some chairs and tables are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Eating and Drinking (Baking Tims)

  • Location and Access View
    • This kiosk is located below and to the right of the Tree of Life café.
    • The most accessible route has steps and doors permanently held open.
    • There is stepped access into this area.
    • There are 3 steps with no handrails.
    • The steps are unmarked.
    • The height of the steps is not between 15cm and 18cm.
    • The height of the highest step is 14cm.
    • The depth of the steps is between 30cm and 45cm.
    • There are double manual doors with a low visual contrast.
    • The doors are permanently held open.
    • The width of the opening is 185cm.
  • Service View
    • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus are available on a board.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located straight ahead after you enter the building.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • The seating area is uncovered.
    • The following areas have stepped access: the external seating.
    • There is space for an assistance dog to rest.
    • Seating available in this area includes: benches.
    • Furniture available in this area includes: picnic tables.
    • The chairs and tables are fixed.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.

Outdoor Spaces (Waterfall)

  • The following is available in this area: woodland.
  • Additional facilities in this area include: waterfall.
  • Outdoor areas consist of loose chippings, gravel, compact earth, decking and paving slabs.
  • There are footpaths throughout.
  • The following areas have stepped access: the whole area.
  • There are some seats situated along the paths for people to rest.
  • The paths have narrow gaps and uneven surfaces.

Outdoor Spaces (Nature Trail)

  • The following is available in this area: nature trail.
  • Outdoor areas consist of loose chippings, grass, gravel and compact earth.
  • There are footpaths throughout.
  • The following areas have step-free access via ramps or slopes: right hand side and the top.
  • The following areas have stepped access: start of the nature trail.
  • There are some seats situated along the paths for people to rest.
  • The paths have narrow gaps and uneven surfaces.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left after the first door into the Tree of Life cafe.
    • The distance from the Tree of Life café entrance is 2m.
    • The most accessible route to the toilet has steps and manual doors.
    • There is step-free level access into the facility.
    • There are 15 steps with a handrail on the right going up.
    • The handrail is not easy to grip.
    • The handrail covers the flight of stairs throughout its length.
    • The handrail does not extend horizontally beyond the first and last step.
    • The steps have some clear markings.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 20cm.
    • The depth of the steps is not between 30cm and 45cm.
    • There is written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 77cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 124cm (width) x 217cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 75cm (from the side of the toilet pan).
    • There is a push button flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 42cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 90cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the right as you face the wash basin.
    • The wash basin grab rail has a medium visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 101cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 100cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 100cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.

Standard Toilet Facilities

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located to the outside left of the Tree of Life café.
  • The distance from the Tree of Life café entrance is 12m.
  • The most accessible route has steep ramps or slopes.
  • There is stepped access into the toilet.
  • There is 1 step with no handrails.
  • The step is unmarked.
  • The height of the step is not between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • There is written text signage on or near the door.
  • The door opens inwards and has a low visual contrast.
  • The width of the door opening is 77cm.
  • Internally the door has a high visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a push tap.
  • Lighting levels were even at the time of the survey.