You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • The venue is a hotel with conference room facilities. All of the hotel accessible information, videos, 3D tours etc. can be found via this link
  • There are 95 bedrooms in total.
  • There is step-free level access to some of the bedrooms.
  • There are 5 bedrooms with adaptations.
  • There is step-free level access to all bedrooms with adaptations.
  • A ceiling hoist is available in the adapted rooms covering the bedroom area. The changing place also has a hoist covering the toilet, wash basin, changing bench and shower area.
  • One bedroom with adaptations has an adjoining room.
  • 5 bedrooms with adaptations have an ensuite with a wheel-in shower.
  • Dogs are welcomed at this venue.
  • Shared facilities include: toilets, a shower, changing area, a lounge and a dining room.
  • Tilting and fixed shower seats can be requested.
    There are 9 dog friendly bedrooms.
    Mobility scooters can be charged in the area just beyond the Retreat bar.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Bournemouth.
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: The Loft meeting room, rooms on the left side of the building.
  • Access throughout may include narrow walkways.
  • G, 1, 2, 3 can be accessed via a standard lift.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, a deaf alert system, bed raisers, portable hoists, bath steps, bath mats, raised toilet seats, shower chairs, commodes, standing frames and mobility scooter charging facilities.
  • Additional equipment which can be borrowed or hired includes: a beach wheelchair with forest wheels and a deaf guard vibrating pillow alarm.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located in the sensory room.
  • The alternative formats documents can be provided in include: Large print (on request) and different languages (on request).
  • There is a water bowl available for assistance dogs.
  • There is a designated assistance dog spending area.
  • Staff receive the following training: inclusive disability course.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on the ground floor and by the outdoor swimming pool.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female toilet facilities are located on the ground floor in the corridor leading to the Plantation Restaurant.
  • The male and female toilet facilities are located in the East wing corridor leading to the Sensory room.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on the ground floor in the East wing.
  • Parent and baby changing facilities are located in the ground floor toilet with adaptations in the corridor leading to the Plantation Restaurant.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the rear of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and loose chippings.
  • The height of the restriction barrier is 244cm.
  • There are 9 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 400cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 25m from the rear entrance.
  • The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is restricted to the duration of their stay by contacting the hotel direct and booking in advance.
  • Clearly presented parking signs are available.
  • Payment machines are located at the reception desk inside the hotel.
  • View information on parking policies/charges (opens new tab).
  • Parking is free for Blue Badge holders who book direct with the hotel.
• Electric Vehicle Charging Points View
  • There are 3 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 210cm (width) x 420cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the building outside the main entrance.
  • There is no dropped kerb from the drop-off point.
• Public Car Parks View
  • There is a public car park located Off Upper Hinton Road, Bournemouth, BH1 2LH.
  • The name of the car park is Central Car Park.
  • Guest wishing to use the EV chargers to charge their vehicle must enquire at reception.

You are on Entrance (Front Entrance). Skip to the next section.

Entrance (Front Entrance)

• This entrance is located to the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access via lift at the entrance.
• There are 11 steps with handrails on both sides.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 146cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 135cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Access To (Reception Rear Entrance). Skip to the next section.

Access To (Reception Rear Entrance)

• The distance from the blue badge bays is 25m.
• The most accessible route has a slight ramp or slope.
• with no handrails.
• There is written text signage on or near the entrance.
• There is step-free access via slope to the entrance doors.
• The slope has a slight gradient.
• There are double automatic doors which open by sliding.
• The width of the opening is 115cm.
• The doors have a low visual contrast.
• There are a second set of double automatic doors which open by sliding.
• The width of the opening is 115cm.
• The second set of doors have a low visual contrast.

You are on Lift (Platform Lift to Front Entrance). Skip to the next section.

Lift (Platform Lift to Front Entrance)

• The lift surveyed is located at the front of the building to the right of the steps.
• This lift is a platform lift.
• The distance from the drop-off point is 2m.
• The most accessible route to the lift has a steep ramp or slope.
• The front entrance and ground floor are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 84cm.
• The internal dimensions of the lift are 99cm (width) x 149cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The lift is slow moving and the button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.
• Lighting levels were even at the time of the survey.

You are on Reception. Skip to the next section.

Reception

• The reception is located immediately ahead as you enter the hotel.
• The distance from the front entrance is 7m.
• There is step-free level access to reception.
• The height of the reception desk is 118cm.
• There is a lowered section at the desk.
• The height of the lowered section is 93cm.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is patterned.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs, chairs without armrests and sofas.
• Furniture available in this area includes: coffee tables.
• Some tables are fixed.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have stepped access: bedrooms on floors 1 and 2 in the East Wing (right hand side of reception).
• Access throughout may include manual doors and narrow walkways.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There may be background noise.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located at the end of the corridor, to the left of reception.
• The distance from reception is 11m.
• The most accessible route to the lift has step-free level access.
• G, 1, 2, 3 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 89cm.
• The internal dimensions of the lift are 110cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and a mirror to aid reversing.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There are other lifts available at this location which vary in size.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located in the East wing.
• The ground floor and floors 1, 2 and 3 can be accessed by these stairs.
• There are 20 steps between floors.
• The steps are unmarked and have no handrails.
• The height of the steps is not between 15cm and 18cm.
• Lighting levels vary due to the size of the space.

You are on Toilet with Adaptations (Plantation Corridor). Skip to the next section.

Toilet with Adaptations (Plantation Corridor)

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• Location and Access View
  • The toilet surveyed is located on the right hand side of the corridor to the left of reception.
  • The distance from reception is 30m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 83cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 173cm (width) x 236cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 86cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rails have a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 89cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 69cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 104cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 114cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 116cm.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Toilet Facilities (Plantation Corridor). Skip to the next section.

Standard Toilet Facilities (Plantation Corridor)

• The male standard toilet facilities were surveyed.
• The toilets are located left from reception then turn right towards Plantation Restaurant.
• The distance from reception is 30m.
• The most accessible route has step-free level access.
• There is step-free level access into the toilets.
• There is pictorial and written text signage on or near the door.
• Internally the door has a high visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a soap dispenser and a hand dryer available.
• The wash basin has a push tap.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The Changing Places facility surveyed is located near the end of the ground floor corridor in the east wing past the bar area.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is written text signage on or near the door.
  • The door opens outwards automatically and has a high visual contrast.
  • The width of the door opening is 92cm.
  • The door has a push button lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 585cm (width) x 449cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 186cm.
  • The transfer space on the left as you face the toilet is 177cm.
  • There is a spatula flush on the left transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 83cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses the changing bench and the toilet.
• Shower Details View
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat, but one can be requested in advance.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 97cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 90cm from the floor.
  • A wide paper roll dispenser is not available.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 95cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a waste bin, a sanitary bin and a clinical waste bin.
  • There are multiple coat hooks.
  • The coat hooks are 93cm and 129cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey.
  • Access is via a key code lock which can be requested at reception.

You are on Bedroom with Adaptations (214). Skip to the next section.

Bedroom with Adaptations (214)

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• Location and Access View
  • The bedroom surveyed is located on the second floor in the left hand corridor as you exit the lift.
  • The distance from the front entrance is 60m.
  • The most accessible route to the bedroom has narrow walkways , a lift, manual doors and step-free level access.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 75cm.
• Bedroom Features View
  • The bedroom has twin beds.
  • The top of the mattress is 52cm from the floor.
  • The space under the bed is 5cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring consists of deep pile carpet.
  • The following is available in this bedroom: a chair without armrests, an armchair, wardrobes for seated users, bedside plug sockets, a ceiling track hoist, a desk and a TV with subtitles.
  • The hoist accesses the bed.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This bedroom does not have an adjoining room.
  • The beds are twin profiling beds.

You are on Ensuite with Adaptations (214). Skip to the next section.

Ensuite with Adaptations (214)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens inwards and has a high visual contrast.
  • The width of the door opening to the ensuite is 79cm.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the ensuite are 250cm (width) x 200cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 169cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 46cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 84cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 119cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a sanitary bin and a pedal bin.
  • There is one coat hook.
  • The coat hook is 134cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a wheel-in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat, but one can be requested in advance.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.

You are on Bedroom with Adaptations (215). Skip to the next section.

Bedroom with Adaptations (215)

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• Location and Access View
  • The bedroom surveyed is located on the second floor.
  • The distance from the entrance is 60m.
  • The most accessible route to the bedroom has step-free level access, a lift, narrow walkways and manual doors.
  • There is step-free level access into the bedroom.
  • There is written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 75cm.
• Bedroom Features View
  • The bedroom has twin beds.
  • The top of the mattress is 55cm from the floor.
  • The space under the bed is 7cm from the floor.
  • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
  • The flooring is shiny.
  • The following is available in this bedroom: a chair without armrests, an armchair, bedside plug sockets, a ceiling track hoist, a desk and a TV with subtitles.
  • The hoist accesses the bed.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This bedroom does not have an adjoining room.
  • The bedroom has a double bed base with 2 independently controlled, single profiling mattresses.

You are on Ensuite with Adaptations (215). Skip to the next section.

Ensuite with Adaptations (215)

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• Access View
  • There is step-free level access into the ensuite.
  • The ensuite door opens outwards and has a low visual contrast.
  • The width of the door opening to the ensuite is 77cm.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • The dimensions of the ensuite are 192cm (width) x 266cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 134cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is no vertical grab rail for the toilet.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is not a wall mounted toilet roll holder.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 81cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 105cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The ensuite has a sanitary bin and a pedal bin.
  • There are multiple coat hooks.
  • The coat hooks are 99cm and 168cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.
  • The ensuite has a wheel-in shower.
  • There is room for a wheelchair user to manoeuvre in the shower.
  • There is an adjustable shower head which can also be detached.
  • The shower controls are twist turn mixer.
  • There is no shower seat, but one can be requested in advance.
  • There is a grab rail for the shower.
  • The shower grab rail has a high visual contrast.
  • There is a pull cord emergency alarm for the shower within 10cm from the floor.
  • The emergency alarm is on a wall mounted removable remote control.

You are on Eating and Drinking (The Retreat). Skip to the next section.

Eating and Drinking (The Retreat)

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• Location and Service View
  • The Retreat is located to the right of reception as you enter from the front entrance.
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located immediately ahead as you enter the space.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, stools and high stools.
  • Furniture available in this area includes: coffee tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Eating and Drinking (The Plantation). Skip to the next section.

Eating and Drinking (The Plantation)

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• Location and Service View
  • This area has a bar where drinks can be ordered, buffet counters, staff who can provide assistance with ordering, designated seating and numerous seating options.
  • Full table service is available on request only.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The buffet counter was surveyed.
  • The counter is located to the left of the room as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 71cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 88cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is a bar in the rear left corner as you enter The Plantation. The bar is 106cm high.
    Tables can be raised to suit a wheelchair user.

You are on Room (The Den). Skip to the next section.

Room (The Den)

• The room is located left of the Retreat bar area.
• The distance from the front entrance is 20m.
• The most accessible route to the room has step-free level access and steps.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open away from you.
• The doors require effort to open.
• The width of the opening is 125cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring consists of deep pile carpet.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: tables.
• Some seating is fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.
• Tables can be provided to suit wheelchair users.

You are on Seating Area (The Snug). Skip to the next section.

Seating Area (The Snug)

• The seating area is located to the left of reception as you enter.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Some flooring is shiny.
• Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
• Furniture available in this area includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Seating Area (The Terrace). Skip to the next section.

Seating Area (The Terrace)

• The seating area is located at the front of the building to the left of the main entrance.
• The seating area is uncovered.
• The most accessible route to the seating area has step-free level access.
• There is step-free level access throughout the seating area.
• There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs without armrests.
• Furniture available in this area includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Pool. Skip to the next section.

Pool

• This is an outdoor swimming pool.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the pool, the upper sunbed area, the toilet with adaptations and the bar area.
• Access throughout this area may include slippery surfaces and narrow walkways.
• Seating available around the pool includes: chairs with armrests.
• There is not an emergency alarm at poolside.
• Access into the water is via steps.
• There are 7 steps with a handrail on the left going down.
• The handrail is easy to grip.
• The handrail covers the flight of the steps throughout its length.
• The steps are unmarked.
• The pool is not staffed and does not have a lifeguard.
• The following adaptations are available for disabled people: manual hoist and submersible wheelchair.
• Additional facilities include: a whirlpool, poolside showers and a bar.
• A shuffle board for manual transfer into the pool is also available.

You are on Toilet with Adaptations (Swimming Pool). Skip to the next section.

Toilet with Adaptations (Swimming Pool)

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• Location and Access View
  • The toilet surveyed is located at the rear right corner of the swimming pool.
  • The distance from the front entrance is 70m.
  • The most accessible route to the toilet has a steep ramp or slope.
  • There is step-free access via ramp into the facility.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 76cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 212cm (width) x 214cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 148cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 50cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 91cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 75cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the right as you face the wash basin.
  • The wash basin grab rail has a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 112cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 91cm from the floor.
  • There is not a hand dryer.
  • There is no emergency alarm.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a waste bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Toilet Facilities (Sensory Room Corridor - Men). Skip to the next section.

Standard Toilet Facilities (Sensory Room Corridor - Men)

• The male standard toilet facilities were surveyed.
• The toilets are located near the Sensory room in the East wing.
• The distance from reception is 35m.
• The most accessible route has step-free level access and narrow walkways.
• There is step-free level access into the toilets.
• There is pictorial and written text signage on or near the door.
• Internally the door has a high visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a soap dispenser and a hand dryer available.
• The wash basin has a push tap.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Toilet Facilities (Sensory Room Corridor - Women). Skip to the next section.

Standard Toilet Facilities (Sensory Room Corridor - Women)

• The female standard toilet facilities were surveyed.
• The toilets are located near the Sensory room in the East wing.
• The distance from reception is 35m.
• The most accessible route has narrow walkways and step-free level access.
• There is step-free level access into the toilets.
• There is pictorial and written text signage on or near the door.
• Internally the door has a high visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a soap dispenser, a wall mounted towel dispenser and a hand dryer available.
• The wash basin has a push tap.
• Lighting levels were even at the time of the survey, with unshaded light sources.