You are on Accommodation Overview. Skip to the next section.

Accommodation Overview

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• About View
  • The venue is a hotel with conference room facilities. All of the hotel accessible information, videos, 3D tours etc. can be found via this link
  • There are 95 bedrooms in total.
  • There is step-free level access to some of the bedrooms.
  • There are 5 bedrooms with adaptations.
  • There is step-free level access to all bedrooms with adaptations.
  • A ceiling hoist is available in the adapted rooms covering the bedroom area. The changing place also has a hoist covering the toilet, wash basin, changing bench and shower area.
  • One bedroom with adaptations has an adjoining room.
  • 5 bedrooms with adaptations have an ensuite with a wheel-in shower.
  • Dogs are welcomed at this venue.
  • Shared facilities include: toilets, a shower, changing area, a lounge and a dining room.
  • Tilting and fixed shower seats can be requested.
    There are 9 dog friendly bedrooms.
    Mobility scooters can be charged in the area just beyond the Retreat bar.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Bournemouth.
• Getting In and Around View
  • There is step-free level access via lift at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have stepped access: The Loft meeting room, rooms on the left side of the building.
  • Access throughout may include narrow walkways.
  • G, 1, 2, 3 can be accessed via a standard lift.
• Getting Help and Assistance View
  • There is seating available.
  • There is no hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair, a deaf alert system, bed raisers, portable hoists, bath steps, bath mats, raised toilet seats, shower chairs, commodes, standing frames and mobility scooter charging facilities.
  • Additional equipment which can be borrowed or hired includes: a beach wheelchair with forest wheels and a deaf guard vibrating pillow alarm.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located in the sensory room.
  • The alternative formats documents can be provided in include: Large print (on request) and different languages (on request).
  • There is a water bowl available for assistance dogs.
  • There is a designated assistance dog spending area.
  • Staff receive the following training: inclusive disability course.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on the ground floor and by the outdoor swimming pool.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female toilet facilities are located on the ground floor in the corridor leading to the Plantation Restaurant.
  • The male and female toilet facilities are located in the East wing corridor leading to the Sensory room.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located on the ground floor in the East wing.
  • Parent and baby changing facilities are located in the ground floor toilet with adaptations in the corridor leading to the Plantation Restaurant.

You are on Reception. Skip to the next section.

Reception

• The reception is located immediately ahead as you enter the hotel.
• The distance from the front entrance is 7m.
• There is step-free level access to reception.
• The height of the reception desk is 118cm.
• There is a lowered section at the desk.
• The height of the lowered section is 93cm.
• The reception has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is patterned.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: armchairs, chairs without armrests and sofas.
• Furniture available in this area includes: coffee tables.
• Some tables are fixed.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have stepped access: bedrooms on floors 1 and 2 in the East Wing (right hand side of reception).
• Access throughout may include manual doors and narrow walkways.
• Some flooring is shiny and patterned.
• There is a high visual contrast between the walls and floor in the majority of walkways.
• There may be background noise.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Lighting levels vary due to the size of the space.

You are on Lift (Platform Lift to Front Entrance). Skip to the next section.

Lift (Platform Lift to Front Entrance)

• The lift surveyed is located at the front of the building to the right of the steps.
• This lift is a platform lift.
• The distance from the drop-off point is 2m.
• The most accessible route to the lift has a steep ramp or slope.
• The front entrance and ground floor are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 84cm.
• The internal dimensions of the lift are 99cm (width) x 149cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The lift is slow moving and the button needs to be pressed constantly when in use.
• Internally the lift has: a separate door to exit.
• Lighting levels were even at the time of the survey.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the rear of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and loose chippings.
  • The height of the restriction barrier is 244cm.
  • There are 9 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 400cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 25m from the rear entrance.
  • The most accessible route from the Blue Badge parking has steep ramps or slopes and uneven surfaces.
• Charges and Restrictions View
  • This car park is for staff, visitors and Blue Badge holders only.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is restricted to the duration of their stay by contacting the hotel direct and booking in advance.
  • Clearly presented parking signs are available.
  • Payment machines are located at the reception desk inside the hotel.
  • View information on parking policies/charges (opens new tab).
  • Parking is free for Blue Badge holders who book direct with the hotel.
• Electric Vehicle Charging Points View
  • There are 3 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 210cm (width) x 420cm (depth).
  • The controls are not at a suitable height for a wheelchair user.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located at the front of the building outside the main entrance.
  • There is no dropped kerb from the drop-off point.
• Public Car Parks View
  • There is a public car park located Off Upper Hinton Road, Bournemouth, BH1 2LH.
  • The name of the car park is Central Car Park.
  • Guest wishing to use the EV chargers to charge their vehicle must enquire at reception.

You are on Access To (Reception Rear Entrance). Skip to the next section.

Access To (Reception Rear Entrance)

• The distance from the blue badge bays is 25m.
• The most accessible route has a slight ramp or slope.
• with no handrails.
• There is written text signage on or near the entrance.
• There is step-free access via slope to the entrance doors.
• The slope has a slight gradient.
• There are double automatic doors which open by sliding.
• The width of the opening is 115cm.
• The doors have a low visual contrast.
• There are a second set of double automatic doors which open by sliding.
• The width of the opening is 115cm.
• The second set of doors have a low visual contrast.

You are on Eating and Drinking (The Retreat). Skip to the next section.

Eating and Drinking (The Retreat)

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• Location and Service View
  • The Retreat is located to the right of reception as you enter from the front entrance.
  • This area has a bar where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is available on request only.
  • Menus are handheld and displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located immediately ahead as you enter the space.
  • There is step-free level access to the counter.
  • The height of the counter is 103cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, stools and high stools.
  • Furniture available in this area includes: coffee tables.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Eating and Drinking (The Plantation). Skip to the next section.

Eating and Drinking (The Plantation)

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• Location and Service View
  • This area has a bar where drinks can be ordered, buffet counters, staff who can provide assistance with ordering, designated seating and numerous seating options.
  • Full table service is available on request only.
  • Menus are displayed on the counter.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The buffet counter was surveyed.
  • The counter is located to the left of the room as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 71cm.
  • There is not a lowered section at the counter.
  • The height of the tray rail is 88cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is a bar in the rear left corner as you enter The Plantation. The bar is 106cm high.
    Tables can be raised to suit a wheelchair user.

You are on Room (The View). Skip to the next section.

Room (The View)

• The room is located to the left of reception.
• The distance from the front entrance is 12m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open both ways.
• The doors are easy to open.
• The width of the opening is 143cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny and patterned.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• The layout of the room and the tables and chairs in it depend on the function or event.

You are on Room (The Boardroom). Skip to the next section.

Room (The Boardroom)

• The room is located in the left hand corridor of the East Wing.
• The distance from the front entrance is 50m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs with armrests.
• Furniture available in the room includes: long tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (The Bit On The Side). Skip to the next section.

Room (The Bit On The Side)

• The room is located at the far end of the left hand corridor in the East Wing.
• The distance from the front entrance is 65m.
• The most accessible route to the room has step-free level access and a steep ramp or slope.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are 4 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 14cm.
• The depth of the steps is between 30cm and 45cm.
• There are double manual doors with a high visual contrast.
• The doors open towards you.
• The doors are easy to open.
• The width of the opening is 143cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: long tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.
• The venue has a wide range of furniture in the hotel and can adapt to suit wheelchair users.

You are on Room (Sensory Room). Skip to the next section.

Room (Sensory Room)

• The room is located at the far end of the left hand corridor in the East Wing.
• The distance from front entrance is 60m.
• The most accessible route to the room has step-free level access.
• There is written text signage on or near the door.
• There is step-free access via ramp into the room.
• The ramp has a slight gradient.
• The ramp is between 75cm and 150cm wide with no handrails.
• The step-free access requires exiting the hotel by the rear entrance and using the ramp by the fire doors to enter the corridor next to the sensory room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 76cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a low visual contrast.
• There is not a hearing assistance system.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.

You are on Room (The Ballroom). Skip to the next section.

Room (The Ballroom)

• The room is located ahead as you enter the corridor in the East Wing.
• The distance from the front entrance is 40m.
• The most accessible route to the room has step-free level access and steps.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open away from you.
• The doors are easy to open.
• The width of the opening is 154cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs with armrests and chairs without armrests.
• Furniture available in the room includes: tables and long tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Tables can be provided to suit wheelchair users.

You are on Room (The Den). Skip to the next section.

Room (The Den)

• The room is located left of the Retreat bar area.
• The distance from the front entrance is 20m.
• The most accessible route to the room has step-free level access and steps.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open away from you.
• The doors require effort to open.
• The width of the opening is 125cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring consists of deep pile carpet.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs without armrests and sofas.
• Furniture available in the room includes: tables.
• Some seating is fixed.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.
• Tables can be provided to suit wheelchair users.

You are on Room (Under The Stairs). Skip to the next section.

Room (Under The Stairs)

• The room is located left of reception at the end of the corridor.
• The distance from the front entrance is 20m.
• The most accessible route to the room has step-free level access and steps.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors open away from you.
• The doors are easy to open.
• The width of the opening is 125cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring consists of deep pile carpet.
• The walls and floor have a medium visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.
• Tables can be provided to suit wheelchair users.

You are on Area (The Garden). Skip to the next section.

Area (The Garden)

• The Garden is at the front of the building, to the left hand side.
• There is step-free access via slope into this area.
• The slope has a steep gradient.
• The ramp is over 150cm wide with no handrails.
• There is step-free level access throughout the area.
• Access throughout the area may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey.
• The Garden consists of a grassed area with a pagoda hut.
  It can be hired out for functions and weddings.