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The National Archives - Shop

The National Archives, Kew, Richmond, TW9 4DU

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Access Guide

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Access To (Shop)

  • The shop is located along the corridor, to the left of the welcome desk.
  • The distance from the welcome desk is 10m.
  • The most accessible route has step-free level access.
  • There is written text signage on or near the entrance.
  • There is step-free level access to enter the shop.
  • There is an opening with no doors into the shop.

Counter

  • The counter is located to the left of the shop.
  • The distance from the entrance is 4m.
  • There is step-free level access to the counter.
  • The height of the counter is 99cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were low at the time of the survey.

Getting Around

  • There is step-free level access throughout all areas.
  • There is a high visual contrast between the walls and floor in all areas.
  • There may be background noise.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.