Access Guide
Overview
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About
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- Facilities available in the venue include: the Safari Park, Animal Encounters, Restaurants, a Gift Shop, the Pleasure Lake, the Treetop Adventure Park and the Railway Train.
- View information on opening times
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is Ridgmont.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab)
- View information on getting here (opens new tab)
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the path from the blue badge bays towards the Foot Safari, the main pathway from Safari Lodge towards Birds in Action, the Sea Lion Cove from behind Birds in Action, the pathways around Australian Walkabout, the Swan Boats, the Great Woburn Railway, the Mammoth Play Ark, Himalayan Heights and Cachorro Range, the Bobcat Run Astra Slide, the viewing platform at Sea Lion Beach, around Farmyard Friends, the path leading down to Monkey Mayhem, the penguin viewing platform.
- The following areas have stepped access: the viewing platform at Chelonia Pathways and the Sea Lion Beach when approached from Sea Lion Cove.
- Access throughout may include uneven surfaces, manual doors, doors permanently held open and narrow walkways.
- The ground and first floor in the Play Ark can be accessed via a standard lift and stairs.
- There is a Changing Places facility near the entrance to the car park.
A Foot Safari accessibility map is available from the shop which shows all gradients and surfaces in detail.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
- The designated safe space is located in the Cave on the first floor of the Play Ark.
- British Sign Language interpreters can be provided on request.
- Documents are available in the following formats: large print.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located in front of the Safari Restarant.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays have faded markings.
- The surveyed Blue Badge parking bay dimensions are 280cm (width) x 460cm (depth).
- There are no hatched/marked zones.
- The nearest designated bay is 40m from Safari Restaurant entrance.
- The most accessible route from the Blue Badge parking has a very easy slope and a slight ramp or slope.
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Charges and Restrictions
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- Parking is free for all users.
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Drop-off Point
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- There is not a designated drop-off point available.
Ticketing
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Ticket Counter
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- The ticket counter surveyed is located either side of each ticket lane, upon vehicular entry.
- Visitors drive up to the ticket lanes in their vehicles.
- The height of the counter is 112cm.
- There is not a lowered section at the counter.
- There is not a hearing assistance system.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 4 toilets with adaptations.
- Toilets with adaptations are located in the Safari Restaurant, next to the Dissscovery Zone, outside the Safari Hangout and in the Mammoth Play Ark.
- All toilets with adaptations have a left hand transfer space.
- The male and female toilet facilities are located in the Safari Restaurant, next to the Dissscovery Zone and outside the Safari Hangout .
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located at the entrance to the car park.
- Parent and baby changing facilities are located in the Safari Restaurant, next to the Dissscovery Zone, outside the Safari Hangout and in the Mammoth Play Ark.
Toilet with Adaptations (The Dissscovery Zone - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the right of the car park by the Dissscovery Zone.
- The distance from the Dissscovery Zone entrance is 15m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The door is easy to open.
- The width of the door opening is 86cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 154cm (width) x 224cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 85cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 68cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 102cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer which requires hands to be inserted into the top.
- The hand dryer has a high visual contrast.
- The hand dryer is 95cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (The Safari Hangout - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located in front of the Safari Hangout.
- The distance from the Safari Hangout entrance is 15m.
- The most accessible route to the toilet has steep ramps or slopes.
- There is step-free level access into the facility.
- There are steep slopes on the approach to this facility.
- There is pictorial and written text signage on or near the door.
- The door opens outwards and has a medium visual contrast.
- The door requires effort to open.
- The width of the door opening is 78cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 158cm (width) x 219cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space is 85cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 46cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 96cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 70cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 95cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 110cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is no mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Changing Places
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Location and Access
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- The Changing Places facility surveyed is located at the entrance to the car park.
- The Changing Places toilet is in addition to other toilet facilities.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The distance from car park entrance is 10m.
- The most accessible route to the Changing Places facility has step-free level access.
- There is step-free level access into the facility.
- There is pictorial and written text signage on or near the door.
- A RADAR key is required for access to this facility.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 105cm.
- The door has a locking handle (with a RADAR key to access).
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
- The dimensions of the facility are 435cm (width) x 300cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
- The transfer space on the right as you face the toilet is 85cm.
- The transfer space on the left as you face the toilet is 90cm.
- There is a spatula flush on the left transfer side.
- There is no horizontal grab rail for the toilet.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a high visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is not a wall mounted toilet roll holder.
- The toilet roll holder is 53cm from the floor.
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Changing Bench and Hoist Details
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- The changing bench is wall mounted and height adjustable.
- The length of the changing bench is 185cm.
- The facility hoist is powered overhead and accesses all areas.
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Shower Details
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- There is an adjustable shower head which can also be detached.
- The shower controls are push.
- There is no shower seat.
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Other Facilities
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- There is a height adjustable wash basin.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 102cm from the floor.
- There are paper towels for drying hands.
- The towel dispenser has a low visual contrast.
- The towel dispenser is 92cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 90cm.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 90cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is a shelf, however there is an obstruction in front of it.
- The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
- The facility has a waste bin and a nappy/incontinence items bin.
- There are multiple coat hooks.
- The coat hooks are 100cm and 136cm from the floor.
- A privacy screen is available.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
Parent and Baby Room / Feeding Room
- The room surveyed is located to the left of the Dissscovery Zone entrance.
- The distance from the Dissscovery Zone entrance is 16m.
- The most accessible route to the room has step-free level access.
- There is step-free level access into the room.
- There is pictorial signage on or near the door.
- The door opens inwards and has a medium visual contrast.
- The door requires effort to open.
- The width of the door opening is 75cm.
- The height of the baby change facility when in use is 101cm.
- There is a toilet, a wash basin and a hand dryer in the room.
- The wash basin has a push tap.
- The room has a waste bin, a nappy/incontinence items bin and a sanitary bin.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
