You are on Overview. Skip to the next section.

Overview

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• About View
  • Arundel Wetland Centre is a wetlands and wildlife centre with multiple facilities for visitors.
  • Facilities available in the venue include: a gift shop, café, meeting rooms, picnic areas, play area, boat safaris, nature trails and bird hides.
  • View information on opening times
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest step-free train station is Arundel.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: Pelican Cove viewing area, Coastal Creek Aviary exit path, the footpaths near the waterfalls, some sections of the reeded boardwalk, the entrance to Scrape hide, access to the safari boats.
  • Access throughout may include manual doors and automatic doors.
  • The ground floor and first floor of the visitor centre can be accessed via stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: sensory bags, which are available to borrow from reception.
  • View more information on borrowing or hiring equipment (opens new tab).
  • Documents are available in the following formats: large print.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • Toilets with adaptations are located past reception on the left, as you enter the visitor centre.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female step-free toilet facilities are located past reception in the visitor centre.
  • The male and female step-free toilet facilities are located at the outlook-in, to the left of the visitor centre.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located to the left of reception in the visitor centre.
  • Parent and baby changing facilities are located within the toilet with adaptations and within the standard toilets at the outlook-in.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the front of the visitor centre.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 8 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked.
  • The surveyed Blue Badge parking bay dimensions are 350cm (width) x 460cm (depth).
  • There are no hatched/marked zones.
  • The nearest designated bay is 50m from the main entrance.
  • The most accessible route from the Blue Badge parking has step-free level access and narrow walkways.
  • The boardwalk narrows to 120cm, on the approach to the entrance.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located to the left, as you enter the car park.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 137cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Reception. Skip to the next section.

Reception

• The reception is located directly ahead of the entrance.
• The distance from the entrance is 6m.
• There is step-free level access to reception.
• The height of the reception desk is 109cm.
• There is a lowered section at the desk.
• The height of the lowered section is 75cm.
• The reception has a television.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.

You are on Shop. Skip to the next section.

Shop

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• Getting Around View
  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is no (or very little) background noise.
  • Signage is not provided.
  • Lighting levels were even at the time of the survey.
• Payment View
  • The checkout area is located at reception.

You are on Room (Swan Lake Room). Skip to the next section.

Room (Swan Lake Room)

• The room is located directly ahead, to the left.
• The distance from the entrance is 25m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 69cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is shiny.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and armchairs.
• Furniture available in the room includes: coffee tables.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Room (Castle Meeting Room). Skip to the next section.

Room (Castle Meeting Room)

• The room is located on the first floor of the visitor centre.
• The distance from entrance is 45m.
• The most accessible route to the room has steps and manual doors.
• There is written text signage on or near the door.
• There is stepped access into the room.
• There are 14 steps with handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• There is a single manual door with a medium visual contrast.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 86cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests.
• Furniture available in the room includes: tables.
• The surface heights are not suitable for wheelchair users.
• The clear underside space of the surfaces is not suitable for wheelchair users.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Eating and Drinking (Water's Edge Café). Skip to the next section.

Eating and Drinking (Water's Edge Café)

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• Location and Access View
  • The café is located past reception and to the right, as you enter the visitor centre.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and designated seating.
  • Full table service is not available.
  • Menus are handheld, wall-mounted and available in large print.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups, two handled cups and takeaway cutlery.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
  • The counter has a television.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Reception - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Reception - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located past reception and to the left, as you enter the visitor centre.
  • The distance from the entrance is 25m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 85cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 162cm (width) x 266cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 90cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 103cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 102cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a low visual contrast.
  • The towel dispenser is 102cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 140cm from the floor.
  • The height of the baby change facility when in use is 95cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Changing Places. Skip to the next section.

Changing Places

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• Location and Access View
  • The Changing Places facility surveyed is located to the left of reception in the visitor centre.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The distance from the entrance is 10m.
  • The most accessible route to the Changing Places facility has step-free level access and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high visual contrast.
  • The door is easy to open.
  • The width of the door opening is 96cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
  • The dimensions of the facility are 300cm (width) x 400cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the left side is obstructed.
  • The transfer space on the right as you face the toilet is 126cm.
  • The transfer space on the left as you face the toilet is 136cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 95cm from the floor.
  • There is a wall mounted towel dispenser.
  • The towel dispenser has a high visual contrast.
  • The towel dispenser is 90cm from the floor.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 100cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 90cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The facility has a waste bin and a nappy/incontinence items bin.
  • There are multiple coat hooks.
  • The coat hooks are 104cm and 145cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Exit (Gallery Left). Skip to the next section.

Exit (Gallery Left)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There is a single automatic door at this exit.
• The door opens away from you.
• There is a push pad or push button to exit at a height of 93cm.
• The width of the opening is 112cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is step-free level access as you exit.

You are on Exit (Gallery Right). Skip to the next section.

Exit (Gallery Right)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• There is a single automatic door at this exit.
• The door opens away from you.
• The width of the opening is 110cm.
• There is a small lip on the threshold of the opening.
• The door has a low visual contrast.
• There is step-free level access as you exit.

You are on Outdoor Spaces (The Reedbed Boardwalk, Pelican Cove and Bird Hides). Skip to the next section.

Outdoor Spaces (The Reedbed Boardwalk, Pelican Cove and Bird Hides)

• The following is available in this area: parkland and woodland.
• Additional facilities in this area include: bird enclosures, boardwalks and birds hides.
• Outdoor areas consist of concrete or tarmac and decking.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: Pelican Cove viewing area, Coastal Creek Aviary exit path, the footpaths near the waterfalls, some sections of the reeded boardwalk, entrance to Scrape hide.
• There are some seats situated along the paths for people to rest.
• The majority of the reeded boardwalk has a width of 110cm.

You are on Access To (Discovery Hide). Skip to the next section.

Access To (Discovery Hide)

• The Discovery Hide is located to the right of the visitor centre.
• The distance from the gallery right exit is 60m.
• The most accessible route has step-free level access.
• There is tactile, pictorial and written text signage on or near the entrance.
• There is a single manual door which is permanently held open.
• The width of the opening is 88cm.
• The door has a low visual contrast.

You are on Outdoor Spaces (Pond Skaters Play Area). Skip to the next section.

Outdoor Spaces (Pond Skaters Play Area)

• The following is available in this area: a playground with play equipment.
• Outdoor areas consist of concrete or tarmac and wood bark.
• There are footpaths in some areas.
• The majority of the paths are not wide enough for wheelchair users.
• There is step-free level access throughout the majority of areas.
• The following areas have step-free access via ramps or slopes: the pathway from the entrance gate.
• There are seats situated along the paths for people to rest.
• The paths have gates.

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• Playground View
  • There is a fenced play area with an access point over 100cm wide.
  • There is a route around the play equipment which is not firm and even, but is over 150cm wide.
  • The play equipment is not within easy reach for a range of users.
  • The following play experiences are available: sliding, rocking, climbing, balancing, viewing and social play.

You are on Entrance (Coastal Creek Aviary). Skip to the next section.

Entrance (Coastal Creek Aviary)

• This entrance is located at the front of the aviary, to the right.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance.
• The doors open towards you.
• The doors require effort to open.
• The width of the opening is 160cm.
• The doors have a low visual contrast.
• There is a second set of double manual doors.
• The second set of doors open away from you.
• The doors require effort to open.
• The width of the opening is 160cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Outdoor Spaces (Coastal Creek Aviary). Skip to the next section.

Outdoor Spaces (Coastal Creek Aviary)

• Additional facilities in this area include: an aviary.
• Outdoor areas consist of bonded gravel and decking.
• There are footpaths in some areas.
• The majority of the paths are wide enough for wheelchair users.
• There is step-free level access throughout all areas.
• There is a one-way path inside the aviary.

You are on Exit (Coastal Creek Aviary). Skip to the next section.

Exit (Coastal Creek Aviary)

• The exit area is clearly signed.
• There is step-free level access at the exit.
• The doors open towards you.
• The doors require effort to open.
• The width of the opening is 160cm.
• The doors have a low visual contrast.
• There is a second set of double manual doors .
• The second set of doors open away from you.
• The doors require effort to open.
• The width of the opening is 160cm.
• The second set of doors have a low visual contrast.
• There is step-free access via slope as you exit.
• The slope has a slight gradient.
• The ramp is over 150cm wide with no handrails.

You are on Seating Area (Picnic Area). Skip to the next section.

Seating Area (Picnic Area)

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• Location and Access View
  • The picnic area is located to the right of the visitor centre.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Seating Area View
  • The seating area is uncovered.
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Seating available in this area includes: benches.
  • Furniture available in this area includes: picnic tables.
  • The chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.