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Black Country Living Museum - Canal Street and Coppice Street - The Village

Tipton Road, Dudley, DY1 4SQ

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Access Guide

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Exhibition Space (Canal Street and Coppice Street - The Village)

  • This area is internal and external.
  • The following areas have step-free access via ramps or slopes: the approach to all exhibits.
  • The following areas have stepped access: the majority of the shops and exhibits.
  • Access throughout may include uneven surfaces, manual doors and doors permanently held open.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The following may be experienced here: strong smells and sudden loud noises.
  • There is no (or very little) background noise.
  • There is not a hearing assistance system.
  • Seating available in this area includes: benches.
  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The following areas of the tour have step-free access via ramps or slopes: the approach to all exhibits.
  • The following areas of the tour have stepped access: the majority of the shops and exhibits.
  • Access throughout the tour may include uneven surfaces, manual doors and doors permanently held open.
  • Wayfinding signage is not provided throughout the tour.

Eating and Drinking (The Village Fried Fish Shop)

  • Location and Access View
    • The fish shop is located on Canal Street.
    • The most accessible route has slight ramps or slopes, steep ramps or slopes and uneven surfaces.
    • There is stepped access into this area.
    • There is 1 step with no handrails.
    • The step is unmarked.
    • The height of the step is between 15cm and 18cm.
    • There is a single manual door with a medium visual contrast.
    • The door opens away from you.
    • The width of the opening is 72cm.
  • Service View
    • This area has a counter where food and drink can be ordered.
    • Full table service is not available.
    • Menus are wall-mounted.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located on the right hand side when entering.
    • There is step-free level access to the counter.
    • The height of the counter is 100cm.
    • There is not a lowered section at the counter.
  • Seating Area View
    • Lighting levels were even at the time of the survey.

Eating and Drinking (Bottle and Glass Inn)

  • Location and Access View
    • The Bottle and Glass Inn is located on Canal Street.
    • The most accessible route has slight ramps or slopes, a step, uneven surfaces and doors permanently held open.
    • There is stepped access into this area.
    • There are 2 steps with no handrails.
    • The steps are unmarked.
    • The height of the steps is between 15cm and 18cm.
    • The height of the highest step is 16cm.
    • The depth of the steps is between 30cm and 45cm.
    • There is a single manual door with a low visual contrast.
    • The door opens away from you.
    • The width of the opening is 82cm.
    • There is a second door at this entrance which opens away from you and has a width of 74cm.
  • Service View
    • This area has a bar where food and drink can be ordered.
    • Menus are displayed on the counter.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located on the left hand side when entering.
    • There is step-free level access to the counter.
    • The height of the counter is 115cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: benches and stools.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Seating Area (Outdoor Seating - Bottle and Glass Inn)

  • Location and Access View
    • The outdoor seating area is located to the right hand side of the Bottle and Glass Inn.
    • The most accessible route has slight ramps or slopes and uneven surfaces.
    • There is step-free access via slope into this area.
    • The slope has a slight gradient.
  • Seating Area View
    • Some of the seating area is covered.
    • The following areas have step-free access via ramps or slopes: access into the outdoor seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Furniture available in this area includes: picnic tables.
    • The surface height of the tables is not suitable for wheelchair users.
    • The clear height under the tables is not suitable for wheelchair users.
    • There may be background noise in this area.

Entrance (T. Cook Confectioner)

  • This entrance is located on Canal Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the steps.
  • There are 2 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 78cm.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Shop (T. Cook Confectioner)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • There is no (or very little) background noise.
    • Signage is not provided.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The checkout area is located on the right hand side when entering the shop.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is between 120cm and 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 90cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Entrance (Veal's Baker's Shop)

  • This entrance is located on Canal Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is step-free access via a portable ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the step.
  • There is 1 step with no handrails.
  • The height of the step is between 15cm and 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 81cm.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Shop (Veal’s Baker’s Shop)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • Access throughout may include narrow walkways.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Seating available on this floor includes: benches.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • The checkout area is located on the right hand side when entering the shop.
    • There is step-free level access to the checkout area.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is between 120cm and 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 92cm.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (No Transfer Space)

  • Location and Access View
    • The toilet surveyed is located at the rear of the outdoor seating area.
    • The distance from the Bottle and Glass Inn is 19m.
    • The most accessible route to the toilet has slight ramps or slopes and uneven surfaces.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 92cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 134cm (width) x 234cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not a lateral transfer space next to the toilet.
    • There is a push button flush on the left as you face the toilet.
    • There is a horizontal grab rail on the left as you face the toilet.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the right as you face the toilet.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the right as you face the toilet.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 118cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 115cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin.
    • There is one coat hook.
    • The coat hook is 111cm from the floor.
    • The height of the baby change facility when in use is 99cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.