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Black Country Living Museum - The Shops – Conwy Garage to Pigeon Loft

Tipton Road, Dudley, West Midlands, DY1 4SQ

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Access Guide

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Exhibition Space (The Shops - Area from Conwy Garage to Pigeon Loft)

  • This area is internal and external.
  • There is step-free level access throughout the majority of areas.
  • Access throughout may include uneven surfaces.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is not a hearing assistance system.
  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • Access throughout the tour may include uneven surfaces.
  • This area is part cobbled.

Entrance (Hobbs and Sons Fish and Chip Shop)

  • This entrance is located on 30's Street.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There is a single manual door at this entrance.
  • The door is permanently held open.
  • The width of the opening is 78cm.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Eating and Drinking (Hobbs and Sons Fish and Chip Shop)

  • Location and Access View
    • Hobbs and Sons Fish and Chip Shop is located on 30's Street.
    • The most accessible route has step-free level access.
    • There is step-free access via a very easy slope into this area.
  • Service View
    • This area has a counter where food and drink can be ordered.
    • Full table service is not available.
    • Menus are displayed on the counter.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the right hand side.
    • There is step-free level access to the counter.
    • The height of the counter is 120cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is not space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: benches.
    • Lighting levels were even at the time of the survey.

Entrance (H. Morrall Gentlemen’s Outfitters)

  • This entrance is located on 30's Street.
  • The entrance area is not clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The width of the opening is 78cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free level access as you enter.

Shop (H. Morrall Gentlemen’s Outfitters)

  • Getting Around View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 120cm - 150cm.
    • There is a low visual contrast between the shelving and floor in all walkways.
    • There is no (or very little) background noise.
    • Signage is not clearly visible.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
    • The checkout area is located on the left hand side when entering the shop.
    • There is step-free level access to the checkout area.
    • The venue has a payment counter.
  • Payment Counter View
    • Signage is not provided for the counter.
    • The queue width is at least 150cm and there is no need to turn.
    • The payment counter has patterned/distracting backgrounds.
    • The height of the payment counter is 91cm.
    • There is not a lowered section at the counter.
    • The card payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Eating and Drinking (Elephant and Castle Pub)

  • Location and Access View
    • The Elephant and Castle Pub is located on the corner of 30's Street.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
    • There is a single manual door with a high visual contrast.
    • The door is permanently held open.
    • The width of the opening is 84cm.
  • Service View
    • This area has a bar where drinks can be ordered.
    • Full table service is available on request only.
    • Menus are wall-mounted.
    • The following are available: drinking straws.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the left hand side when entering the bar area.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is patterned.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests and stools.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Elephant and Castle - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located towards the rear of the Elephant and Castle pub.
    • The distance from the Elephant and Castle pub entrance is 22m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 215cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 95cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 103cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 111cm and 139cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.