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Black Country Living Museum - Toll House, Folkes Park and the Workers Institute and Café

Tipton Road, Dudley, West Midlands, DY1 4SQ

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Access Guide

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Exhibition Space (Toll House to Folkes Park)

  • This attraction is internal and external.
  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: Folkes Park and Cast Iron Houses.
  • The following areas have stepped access: The Toll House.
  • Access throughout may include uneven surfaces, manual doors, doors permanently held open and narrow openings.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is background noise in some areas.
  • There is not a hearing assistance system.
  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The following areas of the tour have step-free access via ramps or slopes: Folkes Park and Cast Iron Houses.
  • The following areas of the tour have stepped access: The Toll House.
  • Access throughout the tour may include manual doors, doors permanently held open and narrow walkways.
  • Wayfinding signage is not provided throughout the tour.

Entrance (The Workers’ Institute & Café)

  • This entrance is located on the left hand side, after Folkes Park.
  • The approach to the entrance has uneven surfaces.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 4 steps with no handrails.
  • The steps are unmarked.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 21cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors open away from you.
  • The width of the opening is 121cm.
  • The doors have a medium visual contrast.
  • There is step-free level access as you enter.
  • There is an alternative entrance with stepped access.

Eating and Drinking (The Workers’ Institute & Café)

  • Location and Access View
    • The most accessible route has slight ramps or slopes and manual doors.
    • There is step-free level access into this area.
    • There are double manual doors with a high visual contrast.
    • The doors open both ways.
    • The width of the opening is 112cm.
  • Service View
    • This area has a counter where food and drink can be ordered.
    • Full table service is available on request only.
    • Menus are wall-mounted.
    • The following dietary requirements can be catered for: gluten free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 90cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs without armrests, benches and stools.
    • Furniture available in this area includes: tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (The Workers' Institute - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located outside the Workers' Institute.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a sliding bolt lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 171cm (width) x 215cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 104cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a medium visual contrast.
    • The toilet roll holder is 125cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 103cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 102cm from the floor.
    • The walls and floor have a high visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Outdoor Spaces (Folkes Park Playground)

  • The following is available in this area: a playground with play equipment and a grassed play area.
  • Outdoor areas consist of rubber tarmac, uncompacted earth and loose stones.
  • There are footpaths throughout.
  • The majority of the paths are wide enough for wheelchair users.
  • The following areas have stepped access: There is stepped access into the play area.
  • There are seats situated along the paths for people to rest.
  • The paths have uneven surfaces.
  • Playground View
    • There is a playground with an access point over 100cm wide.
    • There are no firm and even routes over 150cm wide around the play equipment.
    • The play equipment is not within easy reach for a range of users.
    • The following play experiences are available: swinging, sliding, rocking and rotating.