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Holkham Hall - Beach Café

Holkham Road, Wells-next-the-Sea, Norfolk, NR23 1AB

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Access Guide

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Overview

Parking

  • Car Park View
    • The car park is located at the end of Beach Road, Wells-next-the-Sea.
    • The car park is open air/surface.
    • The car park surface consists of loose chippings.
    • The height of the restriction barrier is 220cm.
    • There are 11 designated Blue Badge parking bays available.
    • The Blue Badge bays are signposted and have markings which are faded.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 126cm.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 12m from the café entrance.
    • The most accessible route from the Blue Badge parking has step-free level access, uneven surfaces and bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is not free for all users.
    • Parking is not free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located throughout the car park.
    • There is a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is a designated drop-off point available.
    • The designated drop-off point is located The designated drop-off point is located opposite the Beach Café.
    • There is no dropped kerb from the drop-off point.

Access To

  • The distance from the Blue Badge parking bays is 12m.
  • The most accessible route has bollards, step-free level access and a very easy slope.
  • There is no signage on or near the entrance.
  • There is step-free level access into the café.
  • There are double manual doors which are permanently held open.
  • The width of the opening is 173cm.
  • The doors have a high visual contrast.

Eating and Drinking

  • Location and Service View
    • This area has a counter where food and drink can be ordered, a self service counter and staff who can provide assistance with ordering.
    • Full table service is available on request only.
    • Menus are wall-mounted and available in large print.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located immediately ahead as you enter the Beach Café.
    • There is step-free level access to the counter.
    • The height of the counter is 86cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables, high tables and long tables.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Some of the tables are suitable for wheelchair users.

Getting Around

  • There is step-free level access throughout all areas.
  • Access throughout may include narrow walkways.
  • The flooring is shiny.
  • There is a high visual contrast between the walls and floor in all areas.
  • There is background noise.
  • Wayfinding signage is not provided.
  • The colour, design and typeface of signs is not consistent throughout.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Exit (Beach Café)

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There are double manual doors at this exit.
  • The doors are permanently held open.
  • The width of the opening is 169cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access as you exit.

Seating Area (Outside)

  • The seating area is located outside the café.
  • The seating area is uncovered.
  • The most accessible route to the seating area has step-free level access.
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Furniture available in this area includes: picnic tables.
  • The tables are fixed.
  • The surface height of the tables is not suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the right of the entrance of the car park.
    • The distance from the car park entrance is 15m.
    • The most accessible route to the toilet has slight ramps or slopes.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The door is easy to open.
    • The width of the door opening is 78cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 181cm (width) x 242cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 83cm (from the side of the toilet pan).
    • There is a pull chain flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the non-transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 56cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 116cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 83cm from the floor.
    • The wash basin has a twist/turn tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 116cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 109cm from the floor.
    • There is no emergency alarm.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 93cm.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.