Access Guide
Getting To The Hospital
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By Road
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- Epsom Hospital is located on Dorking Road (A24) to the south of Epsom. The postcode to use for the Sat-Nav is KT18 7EG. From the south, Epsom Hospital can be accessed via the A423 and Dorking Road (A24) from junction 9 of the M25. From the north, Epsom Hospital can be accessed via Dorking Road (A24) from the town centre.
- The car park for visitors and patients is located on the left hand side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital.
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By Bus
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- A number of bus routes serve Epsom Hospital: E5: Langley Vale - Epsom - Watersedge (departs approximately every half hour from Epsom Clock Tower. The service only runs past the hospital every two hours). 166: Epsom Hospital - Epsom - Banstead - West Croydon (hourly Monday to Saturday, no service on Sunday). 293: Epsom Hospital - Epsom - North Cheam - Morden (every 20 - 30 minutes). 408: Epsom - Ashtead - Leatherhead – Cobham (approximately every hour Monday to Friday). 479: Epsom - Ashtead - Leatherhead – Guildford (every 30 minutes). To travel by bus from St Helier Hospital to Epsom Hospital, take the 157 bus from St Helier Hospital to Morden. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take the 80 or 280 from Rosehill roundabout to Sutton Station and then catch the S2 from Epson Town Centre. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
- There is an onsite bus stop.
- The onsite bus stop is located on the right hand side of the hospital.
- The bus stop is not sheltered and there is no seating. There is space for a wheelchair user.
- The bus stop is approximately 25m from the Front Entrance. There is a road to cross with dropped kerbs and tactile paving on both sides. There is a slight slope along the route to the front entrance.
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By Train
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- The closest station is Epsom which is approximately 0.8 mile from the hospital. There are direct services to Epsom station from London Waterloo, London Victoria, Sutton, West Croydon and Dorking. Epsom Hospital is a 15-20 minute walk or a short taxi ride.
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Useful Links
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- Google Map of Epsom Hospital location.
- To view the web page described above click here (opens in new tab).
- Transport for London.
- To view the web page described above click here (opens in new tab).
- Epsom Train Station.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on the ground floor of Block A.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at either the Main Entrance or the Front Entrance.
- Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are not available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact a member of staff.
Hospital Parking
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Parking
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- The hospital does have a dedicated car park.
- The car park is located on the left hand side of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 344cm x 480cm (11ft 3in x 15ft 9in).
- There is a 120cm hatched zone around the Blue Badge parking bay(s).
- The dimensions of other designated Blue Badge parking bay(s) vary in size.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
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Drop-off Point
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- There is a designated drop-off point.
- The drop-off point is located outside the Main Entrance.
- There is not a dropped kerb from the drop-off point.
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Paying
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- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the entrance to the car park, at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
- Payment signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 3 hours only.
- Payment machines are located in the car park and inside the hospital by the Main Entrance.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
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Access to the Hospital
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Main Entrance.
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Comments
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- There is a wheelchair shelter located at the rear of the car park as shown in photograph 13.
- There are two Blue Badge bays located outside the front of the hospital to the right hand side of the Front Entrance as shown in photograph 14.
- There is a drop off point outside the Front Entrance but its not marked, as shown in photograph 16.
- There are two Blue Badge bays located outside the Block A - Side Entrance as shown in photograph 17.
Getting To (Block G2 - Cardiology Day Unit)
- Block G2 - Cardiology Day Unit is/are located on the ground floor of Block G2.
- Access to Block G2 - Cardiology Day Unit is via the Block G2 - Main Entrance.
- Enter via Block G2 - Main Entrance and the Block G2 - Cardiology Day Unit is located on the right.
- There is step free access to Block G2 - Cardiology Day Unit.
- Block G2 - Cardiology Day Unit is approximately 6m from the Block G2 - Main Entrance.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Block G - Main Entrance)
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Entrance Details
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- This information is for the entrance located at the front of Block G.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is not a hand sanitiser.
- There is a door release button when exiting.
- The height of the door release button is 128cm (4ft 2in).
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
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Ramp/Slope Details
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- The ramp/slope is located to the left of the entrance.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the left going up the ramp.
- The width of the ramp is 126cm.
Opening Times
- Monday 08:00 - 16:00.
- Tuesday 08:00 - 16:00.
- Wednesday 07:30 - 19:00.
- Thursday 07:30 - 19:00.
- Friday 08:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Reception
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Reception
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- The reception point is located within the waiting area room to the right on entering the ward.
- The reception point is approximately 5m (5yd 1ft) from the ward entrance.
- Clear signage for the reception area/desk is not visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is low (76cm or lower) .
- There is sufficient space to write or sign documents on the counter.
- The counter is staffed.
- There is not a hearing assistance system.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is vinyl/laminate.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
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Comments
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- There is a single, heavy door that is permanently held open which leads to the reception and waiting area.
- This width of the door entrance is 86cm.
Ward
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Ward Information
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- This is a/an cardiology day ward.
- This is a shared ward.
- There is/are 1 bay(s) available.
- There is/are 0 side room(s) available.
- There is/are 6 bed(s) on this ward in total.
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Ward Access
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- There is a/are door(s) leading into the ward.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 140cm (4ft 7in).
- There is a bell/buzzer.
- The height of the bell/buzzer is 130cm (4ft 3in).
- There is not an intercom.
- There is a hand sanitiser.
- The height of the hand sanitiser is 123cm (4ft).
- There is a door release button when exiting.
- The height of the door release button is 125cm (4ft 1in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are medium.
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Relatives' Room
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- There is not a relatives' room for the ward.
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Ward Features and Patient Facilities
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- A hearing assistance system is not available on the ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is not available on the ward.
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Visitor Facilities
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- There are accessible toilet facilities on the ward for visitors.
- There are no standard toilet facilities on the ward for visitors.
- Standard toilet facilities for visitors are located on the first floor of Block G2.
Toilet with Adaptations (Right Hand Transfer)
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Location and Access
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- This accessible toilet is located along the main ward corridor.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial and written text signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens inwards.
- The door is light.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 84cm.
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
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Toilet Features
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- The dimensions of the accessible toilet are 260cm x 305cm.
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 194cm.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The visual contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is medium.
- The contrast between the walls and floor is high.
- There is an emergency alarm.
- The emergency alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are pedal bin and clinical waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 170cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is low.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 103cm (3ft 5in).
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
- The wash basin tap type is lever mixer.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 113cm.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 104cm (3ft 5in).
- The contrast between the towel dispenser and the wall is medium.
- There is not a hand dryer.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Epsom Hospital - Blocks A, C, E and F link (new tab) - click here.
- Block G2 - Outpatients & SWLEOC link (new tab) - click here.
