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Block L1 - Therapies and Orthotics Department

Epsom Hospital, Dorking Road, Epsom, Surrey, KT18 7EG

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Access Guide

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Getting To The Hospital

  • By Road View
    • Epsom Hospital is located on Dorking Road (A24) to the south of Epsom. The postcode to use for the Sat-Nav is KT18 7EG. From the south, Epsom Hospital can be accessed via the A423 and Dorking Road (A24) from junction 9 of the M25. From the north, Epsom Hospital can be accessed via Dorking Road (A24) from the town centre.
    • The car park for visitors and patients is located on the left hand side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital.
  • By Bus View
    • A number of bus routes serve Epsom Hospital: E5: Langley Vale - Epsom - Watersedge (departs approximately every half hour from Epsom Clock Tower. The service only runs past the hospital every two hours). 166: Epsom Hospital - Epsom - Banstead - West Croydon (hourly Monday to Saturday, no service on Sunday). 293: Epsom Hospital - Epsom - North Cheam - Morden (every 20 - 30 minutes). 408: Epsom - Ashtead - Leatherhead – Cobham (approximately every hour Monday to Friday). 479: Epsom - Ashtead - Leatherhead – Guildford (every 30 minutes). To travel by bus from St Helier Hospital to Epsom Hospital, take the 157 bus from St Helier Hospital to Morden. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take the 80 or 280 from Rosehill roundabout to Sutton Station and then catch the S2 from Epson Town Centre. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
    • There is an onsite bus stop.
    • The onsite bus stop is located on the right hand side of the hospital.
    • The bus stop is not sheltered and there is no seating. There is space for a wheelchair user.
    • The bus stop is approximately 25m from the Front Entrance. There is a road to cross with dropped kerbs and tactile paving on both sides. There is a slight slope along the route to the front entrance.
  • By Train View
    • The closest station is Epsom which is approximately 0.8 mile from the hospital. There are direct services to Epsom station from London Waterloo, London Victoria, Sutton, West Croydon and Dorking. Epsom Hospital is a 15-20 minute walk or a short taxi ride.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of Block A.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at either the Main Entrance or the Front Entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on the left hand side of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 344cm x 480cm (11ft 3in x 15ft 9in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside the Main Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is for 3 hours only.
    • Payment machines are located in the car park and inside the hospital by the Main Entrance.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Main Entrance.
  • Comments View
    • There is a wheelchair shelter located at the rear of the car park as shown in photograph 13.
    • There are two Blue Badge bays located outside the front of the hospital to the right hand side of the Front Entrance as shown in photograph 14.
    • There is a drop off point outside the Front Entrance but its not marked, as shown in photograph 16.
    • There are two Blue Badge bays located outside the Block A - Side Entrance as shown in photograph 17.

Hospital Parking (Block L1 and Block L2)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders and staff only.
    • The car park is located in the middle of Block L1 and Block L2.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 285cm x 400cm.
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are not parking charges for the hospital car park.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 5m (5yd 1ft) from the Block L1 - Main Entrance.
  • Comments View
    • There are three standard parking bays to the right of the Blue Badge bays that are for patients and visitors to the Cardiac Rehabilitation and Neurology Investigation Unit Therapy Departments.
    • Patients and visitors wanting to use these standard bays must obtain a parking authority form from the department reception and display it on their windscreen.
    • The rest of the bays are for staff parking only.

Getting To (Block L1 - Therapies and Orthotics Department)

  • Block L1 - Therapies and Orthotics Department is/are located on the ground floor of Block L1.
  • Access to Block L1 - Therapies and Orthotics Department is via the Block L1 - Main Entrance.
  • Enter via Block L1 - Main Entrance, head forward and go down the corridor on the right. Turn left towards the end of this corridor and continue ahead. Take the next right and then the next left. Keep following the corridor and Block L1 - Therapies and Orthotics Department is located on the right.
  • There is step free access to Block L1 - Therapies and Orthotics Department.
  • Block L1 - Therapies and Orthotics Department is approximately 34m from the Block L1 - Main Entrance.
  • There is a/are manual, heavy, double door(s) between the Block L1 - Main Entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Block L1 - Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of Block L1.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 138cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is slight.

Entrance (TIA Clinic and Therapies and Orthotics Department)

  • Entrance Details View
    • This information is for the entrance located along the ground floor corridor of Block L1.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 110cm (3ft 7in).
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 150cm.

Reception (TIA Clinic and Therapies and Orthotics Department)

  • Reception View
    • The reception point is located within the Therapies and Orthotics Department.
    • The reception point is approximately 20m (21yd 2ft) from the TIA Clinic and Therapies and Orthotics Department entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower) .
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Opening Times

  • Access is by appointment only.

Department / Service (Therapies and Orthotics Department)

  • Department / Service Access View
    • Therapies and Orthotics Department is located on the ground floor of Block L1.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 147cm .
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 124cm (4ft 1in).
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are medium.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area, a main reception, standard toilet facilities, consultation rooms and treatment rooms.
    • There are 6 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located within the main hospital block.
    • There are standard toilet facilities within this department/service.
  • Comments View
    • Clinics for Orthotics, Hand Therapy, Dietetics, Speech and Language, Physiotherapy and Pulmonary Rehabilitation al run from within this department.

Consultation / Treatment Room (Clinical Room)

  • The name / number of the room surveyed was; Clinical Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 78cm (2ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Hand Therapy Communal Treatment Room)

  • The name / number of the room surveyed was; Hand Therapy Communal Treatment Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Consultation / Treatment Room (Orthotics Clinic Room)

  • The name / number of the room surveyed was; Orthotics Clinic Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 77cm (2ft 6in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are medium.

Standard Toilet(s)

  • Toilet Facilities View
    • The shared toilet is located to the rear of the Therapies and Orthotics Department.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 19m from the Therapies and Orthotics Department entrance.
    • There is pictorial and written text signage on or near the toilet door.
    • The visual contrast between the external toilet door(s) and wall(s) is medium.
    • An ambulant toilet cubicle is available.
    • The ambulant toilet does not have horizontal wall mounted grab rails.
    • There are vertical wall mounted rails on both sides of the toilet.
    • The height of the wash basin(s) is 82cm.
    • The wash basin(s) tap type is lever mixer.
    • Lighting levels are good.

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