You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Epsom Hospital is located on Dorking Road (A24) to the south of Epsom. The postcode to use for the Sat-Nav is KT18 7EG. From the south, Epsom Hospital can be accessed via the A423 and Dorking Road (A24) from junction 9 of the M25. From the north, Epsom Hospital can be accessed via Dorking Road (A24) from the town centre.
  • The car park for visitors and patients is located on the left hand side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital.
• By Bus View
  • A number of bus routes serve Epsom Hospital: E5: Langley Vale - Epsom - Watersedge (departs approximately every half hour from Epsom Clock Tower. The service only runs past the hospital every two hours). 166: Epsom Hospital - Epsom - Banstead - West Croydon (hourly Monday to Saturday, no service on Sunday). 293: Epsom Hospital - Epsom - North Cheam - Morden (every 20 - 30 minutes). 408: Epsom - Ashtead - Leatherhead – Cobham (approximately every hour Monday to Friday). 479: Epsom - Ashtead - Leatherhead – Guildford (every 30 minutes). To travel by bus from St Helier Hospital to Epsom Hospital, take the 157 bus from St Helier Hospital to Morden. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take the 80 or 280 from Rosehill roundabout to Sutton Station and then catch the S2 from Epson Town Centre. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
  • There is an onsite bus stop.
  • The onsite bus stop is located on the right hand side of the hospital.
  • The bus stop is not sheltered and there is no seating. There is space for a wheelchair user.
  • The bus stop is approximately 25m from the Front Entrance. There is a road to cross with dropped kerbs and tactile paving on both sides. There is a slight slope along the route to the front entrance.
• By Train View
  • The closest station is Epsom which is approximately 0.8 mile from the hospital. There are direct services to Epsom station from London Waterloo, London Victoria, Sutton, West Croydon and Dorking. Epsom Hospital is a 15-20 minute walk or a short taxi ride.
• Useful Links View
  • Google Map of Epsom Hospital location.
  • To view the web page described above click here (opens in new tab).
  • Transport for London.
  • To view the web page described above click here (opens in new tab).
  • Epsom Train Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of Block A.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at either the Main Entrance or the Front Entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located on the left hand side of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 344cm x 480cm (11ft 3in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located outside the Main Entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park, at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 3 hours only.
  • Payment machines are located in the car park and inside the hospital by the Main Entrance.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Main Entrance.
• Comments View
  • There is a wheelchair shelter located at the rear of the car park as shown in photograph 13.
  • There are two Blue Badge bays located outside the front of the hospital to the right hand side of the Front Entrance as shown in photograph 14.
  • There is a drop off point outside the Front Entrance but its not marked, as shown in photograph 16.
  • There are two Blue Badge bays located outside the Block A - Side Entrance as shown in photograph 17.

You are on Hospital Parking (Block L3 - Children's Outpatients). Skip to the next section.

Hospital Parking (Block L3 - Children's Outpatients)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders only.
  • The car park is located at the front of Block L3.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 237cm x 400cm.
  • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are not parking charges for the hospital car park.
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 10m (10yd 2ft) from the Block L3 - Children's Outpatients entrance.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 09:00 - 17:00.
• Thursday 09:00 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Outside Access (Block L3 - Children's Outpatients). Skip to the next section.

Outside Access (Block L3 - Children's Outpatients)

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• Entrance Details View
  • This information is for the entrance located at the front of Block L3.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 118cm .
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 120cm (3ft 11in).
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 150cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left on entering the department.
  • The reception point is approximately 1m (3ft 3in) from the Block L3 - Children's Outpatients.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.

You are on Waiting Room / Area. Skip to the next section.

Waiting Room / Area

• There is a waiting room / area.
• The waiting room / area is approximately 3m from the Block L3 - Children's Outpatients entrance.
• There is level access into the waiting room / area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to wait within the seating area.
• All chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is a television.
• Subtitles are available.
• Vending machines are not available.
• A water dispenser is not available.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

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• Comments View
  • The width of the door opening is 88cm.

You are on Department / Service. Skip to the next section.

Department / Service

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• Department / Service Access View
  • Block L3 - Children's Outpatients is located within Block L3.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are bright.
• Department / Service Facilities View
  • This department/service has; accessible toilet facilities for everyone, ambulant toilet facilities for everyone, treatment rooms, a waiting room/area, a main reception, standard toilet facilities and consultation rooms.
  • There are 14 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Day Room / Lounge Area (Rainbow Room). Skip to the next section.

Day Room / Lounge Area (Rainbow Room)

• There is a day room/lounge area.
• The day room/lounge area is approximately 6m from the Block L3 - Children's Outpatients entrance.
• There is level access into the day room/lounge area.
• The day room/lounge area is always open.
• There is a/are door(s) into the day room/lounge area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is a space for a wheelchair user to manoeuvre.
• There is a mixture of seating with and without armrests.
• All chairs are permanently fixed.
• No tables are permanently fixed.
• The distance between the floor and the highest table is 48cm (1ft 7in).
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• There is not a television.
• There is a play area or toys/books for a child to play with.
• There is space for an assistance dog to rest within the seating area.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Consultant Room 5). Skip to the next section.

Consultation / Treatment Room (Consultant Room 5)

• The name / number of the room surveyed was; Consultant Room 5.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 82cm (2ft 8in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

You are on Consultation / Treatment Room (Weighing Room 1). Skip to the next section.

Consultation / Treatment Room (Weighing Room 1)

• The name / number of the room surveyed was; Weighing Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are medium.

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• Comments View
  • There is a baby changing table within this room. The height of the table is 95cm.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location and Access View
  • This accessible toilet is located along the main department corridor.
  • This accessible toilet is approximately 22m (24yd 2in) from the Block L3 - Children's Outpatients entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 88cm.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 188cm x 278cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 122cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin and clinical waste disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 170cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is medium.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 112cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 126cm (4ft 2in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 92cm.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Toilet Facilities View
  • The shared toilet is located within the waiting area.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 9m from the Block L3 - Children's Outpatients entrance.
  • There is pictorial and written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the right as you face the toilet.
  • The ambulant toilet does not have vertical wall mounted grab rails.
  • There is a/are dropdown rail(s) on the left as you face the ambulant toilet(s).
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are good.
• Baby Changing Facilities View
  • Baby change facilities are available in the toilet that was surveyed.
  • There is a flip down baby change table available.
  • The height of the baby change table is 94cm.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Epsom Hospital - Blocks A, C, E and F link (new tab) - click here.