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Pharmacy

Epsom Hospital, Dorking Road, Epsom, Surrey, KT18 7EG

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Access Guide

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Getting To The Hospital

  • By Road View
    • Epsom Hospital is located on Dorking Road (A24) to the south of Epsom. The postcode to use for the Sat-Nav is KT18 7EG. From the south, Epsom Hospital can be accessed via the A423 and Dorking Road (A24) from junction 9 of the M25. From the north, Epsom Hospital can be accessed via Dorking Road (A24) from the town centre.
    • The car park for visitors and patients is located on the left hand side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital.
  • By Bus View
    • A number of bus routes serve Epsom Hospital: E5: Langley Vale - Epsom - Watersedge (departs approximately every half hour from Epsom Clock Tower. The service only runs past the hospital every two hours). 166: Epsom Hospital - Epsom - Banstead - West Croydon (hourly Monday to Saturday, no service on Sunday). 293: Epsom Hospital - Epsom - North Cheam - Morden (every 20 - 30 minutes). 408: Epsom - Ashtead - Leatherhead – Cobham (approximately every hour Monday to Friday). 479: Epsom - Ashtead - Leatherhead – Guildford (every 30 minutes). To travel by bus from St Helier Hospital to Epsom Hospital, take the 157 bus from St Helier Hospital to Morden. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take the 80 or 280 from Rosehill roundabout to Sutton Station and then catch the 470 to Epsom town centre. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
    • There is an onsite bus stop.
    • The onsite bus stop is located on the right hand side of the hospital.
    • The bus stop is not sheltered and there is no seating. There is space for a wheelchair user.
    • The bus stop is approximately 25m from the Front Entrance. There is a road to cross with dropped kerbs and tactile paving on both sides. There is a slight slope along the route to the front entrance.
  • By Train View
    • The closest station is Epsom which is approximately 0.8 mile from the hospital. There are direct services to Epsom station from London Waterloo, London Victoria, Sutton, West Croydon and Dorking. Epsom Hospital is a 15-20 minute walk or a short taxi ride.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of Block A.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at either the Main Entrance or the Front Entrance.
  • Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are not available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located on the left hand side of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 344cm x 480cm.
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located outside the Main Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the entrance to the car park, at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located in the car park and inside the hospital by the Main Entrance.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Main Entrance.
  • Comments View
    • There is a wheelchair shelter located at the rear of the car park as shown in photograph 13.
    • There are two Blue Badge bays located outside the front of the hospital to the right hand side of the Front Entrance as shown in photograph 14.
    • There is a drop off point outside the Front Entrance but its not marked, as shown in photograph 16.
    • There are two Blue Badge bays located outside the Block A - Side Entrance as shown in photograph 17.

Getting To (Pharmacy)

  • The Pharmacy is/are located on the ground floor of Block A.
  • Access to the Pharmacy is via the Front Entrance.
  • Enter via the Front Entrance and follow the corridor to the right. The entrance to the Pharmacy is located on the right.
  • There is step free access to the Pharmacy.
  • The Pharmacy is approximately 13m from the Front Entrance.
  • There is a/are manual, heavy, double door(s) between the Front Entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Front Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the hospital.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 147cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 127cm.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.
  • Saturday 10:00 - 14:00.
  • Sunday Closed.

Entrance (Pharmacy)

  • Entrance Details View
    • This information is for the entrance located on the ground floor of Block A.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There are no doors at this entrance.
    • The width of the door opening is 142cm.

Counter (Prescriptions)

  • The Prescriptions counter is located to the right on entering the Pharmacy.
  • The counter is approximately 1m (3ft 3in) from the Pharmacy entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.

Counter (Collections)

  • The Collections counter is located straight ahead on entering the Pharmacy.
  • The counter is approximately 2m (2yd 7in) from the Pharmacy entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are medium.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access once inside.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • The lighting levels are medium.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.
  • The nearest accessible toilet(s) is/are located on the ground floor of Block A.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • The nearest standard toilet(s) is/are located on the ground floor of Block A.

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