You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • Epsom Hospital is located on Dorking Road (A24) to the south of Epsom. The postcode to use for the Sat-Nav is KT18 7EG. From the south, Epsom Hospital can be accessed via the A423 and Dorking Road (A24) from junction 9 of the M25. From the north, Epsom Hospital can be accessed via Dorking Road (A24) from the town centre.
  • The car park for visitors and patients is located on the left hand side of the hospital. Charges apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital.
• By Bus View
  • A number of bus routes serve Epsom Hospital: E5: Langley Vale - Epsom - Watersedge (departs approximately every half hour from Epsom Clock Tower. The service only runs past the hospital every two hours). 166: Epsom Hospital - Epsom - Banstead - West Croydon (hourly Monday to Saturday, no service on Sunday). 293: Epsom Hospital - Epsom - North Cheam - Morden (every 20 - 30 minutes). 408: Epsom - Ashtead - Leatherhead – Cobham (approximately every hour Monday to Friday). 479: Epsom - Ashtead - Leatherhead – Guildford (every 30 minutes). To travel by bus from St Helier Hospital to Epsom Hospital, take the 157 bus from St Helier Hospital to Morden. From Morden you can take the 293 to Epsom Hospital. Alternatively, you can take the 80 or 280 from Rosehill roundabout to Sutton Station and then catch the S2 from Epson Town Centre. The H1 bus service connects St Helier and Epsom hospitals. For the standard fare of £1.50 (cash or contactless card, not oyster), patients and visitors to the hospitals can now hop on the H1 bus, which stops at Epsom Hospital, the Rainbow Leisure Centre on East Street, Sutton Hospital and St Helier Hospital. The service also offers concessions with children being allowed on for half price (75p) and concessionary pass holders allowed to board for free after 9.30am.
  • There is an onsite bus stop.
  • The onsite bus stop is located on the right hand side of the hospital.
  • The bus stop is not sheltered and there is no seating. There is space for a wheelchair user.
  • The bus stop is approximately 25m from the Front Entrance. There is a road to cross with dropped kerbs and tactile paving on both sides. There is a slight slope along the route to the front entrance.
• By Train View
  • The closest station is Epsom which is approximately 0.8 mile from the hospital. There are direct services to Epsom station from London Waterloo, London Victoria, Sutton, West Croydon and Dorking. Epsom Hospital is a 15-20 minute walk or a short taxi ride.
• Useful Links View
  • Google Map of Epsom Hospital location.
  • To view the web page described above click here (opens in new tab).
  • Transport for London.
  • To view the web page described above click here (opens in new tab).
  • Epsom Train Station.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of Block A.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01372 735 243.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at either the Main Entrance or the Front Entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are not available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Hospital Parking. Skip to the next section.

Hospital Parking

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located on the left hand side of the hospital.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 344cm x 480cm (11ft 3in x 15ft 9in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located outside the Main Entrance.
  • There is not a dropped kerb from the drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the entrance to the car park, at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
  • Payment signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 3 hours only.
  • Payment machines are located in the car park and inside the hospital by the Main Entrance.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Main Entrance.
• Comments View
  • There is a wheelchair shelter located at the rear of the car park as shown in photograph 13.
  • There are two Blue Badge bays located outside the front of the hospital to the right hand side of the Front Entrance as shown in photograph 14.
  • There is a drop off point outside the Front Entrance but its not marked, as shown in photograph 16.
  • There are two Blue Badge bays located outside the Block A - Side Entrance as shown in photograph 17.

You are on Getting To (Urology Unit). Skip to the next section.

Getting To (Urology Unit)

• The Urology Unit is/are located on the first floor of Block F.
• Access to the Urology Unit is via the Main Entrance.
• Enter via the Main Entrance, continue along the corridor until you reach Block F which is located at the end of the corridor. Take the lift to the first floor. Exit the lift, turn right and continue along the corridor to the Urology Unit.
• There is step free access, via lift, to the Urology Unit.
• The Urology Unit is approximately 60m from the Main Entrance.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance Details View
  • This information is for the entrance located on the left hand side of the hospital.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 159cm.

You are on Other Floors (Block F). Skip to the next section.

Other Floors (Block F)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are G, 1, 2, 3, 4 and 5.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (Block F). Skip to the next section.

Lift (Block F)

• There is a lift for public use.
• The lift is located at the rear of Block F.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 55m (60yd 5in) from the Main Entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2, 3, 4 and 5.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 82cm.
• The dimensions of the lift are 158cm x 123cm.
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:00 - 16:30.
• Tuesday 08:00 - 16:30.
• Wednesday 08:00 - 16:30.
• Thursday 08:00 - 16:30.
• Friday 08:00 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Urology Unit). Skip to the next section.

Department / Service (Urology Unit)

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• Department / Service Access View
  • The Urology Unit is located on the first floor of Block F.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 170cm .
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 140cm (4ft 7in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 135cm (4ft 5in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; standard toilet facilities, ambulant toilet facilities for everyone, consultation rooms, accessible toilet facilities for everyone, a waiting room/area and a main reception.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available on the department/service.
  • There are accessible toilet facilities within the department/service.
  • There are standard toilet facilities within this department/service.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the right on entering the department.
  • The reception point is approximately 5m (5yd 1ft) from the Urology Unit entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

You are on Consultation / Treatment Room (Lithotripsy Preparation Room). Skip to the next section.

Consultation / Treatment Room (Lithotripsy Preparation Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Lithotripsy Preparation Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 85cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is available.
• The hoist is electric.
• A sling is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are low to moderate.

You are on Consultation / Treatment Room (Procedure Room 2). Skip to the next section.

Consultation / Treatment Room (Procedure Room 2)

• There is / are 4 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Procedure Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are heavy.
• The width of the door opening is 87cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is available.
• The hoist is electric.
• A sling is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• All chairs have armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Imaging Room (Lithotripsy Imaging Room). Skip to the next section.

Imaging Room (Lithotripsy Imaging Room)

• This section describes the Lithotripsy Room(s), located to the right on entering the department.
• There is / are 1 Lithotripsy Room(s) available.
• The name / number of the room surveyed was; 1.

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• Changing Room View
  • The changing room is approximately m from the main waiting area.
• Imaging Room View
  • There is step free access into the imaging room.
  • The changing room is approximately 10m from the main waiting area.
  • The door opens inwards.
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) may be difficult for some to open.
  • A member of staff is available to assist with opening the door if required.
  • The width of the door is 83cm (2ft 9in).
  • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
  • The type of flooring is vinyl/laminate.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A mobile hoist is available.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • The room does not have background music playing.
  • There is a red flashing fire alarm beacon within the imaging room.
  • The lighting levels in the imaging room are low to moderate.
  • The entrance into the Lithotripsy room is through the Lithotripsy preparation room. The exit is through another door leading directly in front of the changing cubicles area. The width of this door is 83cm with a locked extension leaf and is heavy to operate.

You are on Room / Area (Flow Rate Room). Skip to the next section.

Room / Area (Flow Rate Room)

• There is / are 1 room(s) / area(s) available.
• The name / number of the room / area surveyed was; Flow Rate Room.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is not a chair.
• No chairs are permanently fixed.
• There is not a hearing assistance system.
• The room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the room / area.
• Lighting levels are low to moderate.

You are on Standard Changing Cubicle / Room (Changing Area). Skip to the next section.

Standard Changing Cubicle / Room (Changing Area)

• The changing cubicle/room is located on the corridor opposite the accessible toilet.
• The changing cubicle/room is 15m from the waiting room/area.
• There is step-free access to the changing cubicle/room.
• There is/are no door(s) for access.
• The width of the door opening is 92cm.
• The type of flooring in the room is vinyl/laminate.
• There is not sufficient space for a wheelchair user to manoeuvre within the cubicle/room.
• There are chairs with armrests on both sides.
• There are four changing cubicles, one of which is being used for storage. All changing cubicles are identical.
• There is a/are coat hook(s) available.
• There are coat hooks at 145cm and 155cm from the floor.
• There is not an emergency alarm in the changing cubicle/room.
• The lighting levels are good.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the right after entering through the double doors directly ahead after the entrance.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Urology Unit entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is written text signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens inwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 83cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 140cm x 170cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 75cm.
  • The transfer space is obstructed by storage items.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There are dropdown rails on both sides of the toilet.
  • The visual contrast between the dropdown rail(s) and wall is low.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is low.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are pedal bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 145cm and 155cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 95cm (3ft 1in).
  • The contrast between the toilet roll holder and the wall is low.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 79cm (2ft 7in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 105cm.
  • There is a towel dispenser.
  • The towel dispenser can be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 130cm (4ft 3in).
  • The contrast between the towel dispenser and the wall is high.
  • There is not a hand dryer.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Toilet Facilities View
  • The shared toilet is located ahead and to the left on entering the department.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 5m from the Urology Unit entrance.
  • There is written text signage on or near the toilet door.
  • The visual contrast between the external toilet door(s) and wall(s) is high.
  • An ambulant toilet cubicle is available.
  • There is a/are horizontal wall mounted rail(s) on the left as you face the toilet.
  • There is a/are dropdown rail(s) on the right as you face the ambulant toilet(s).
  • The height of the wash basin(s) is 80cm.
  • The wash basin(s) tap type is lever mixer.
  • Lighting levels are moderate to good.
  • There is an identical ambulant toilet to the left of this toilet.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Epsom Hospital - Blocks A, C, E, and F link (new tab) - click here.