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Accident and Emergency X-Ray Department

St Helier Hospital, Wrythe Lane, Carshalton, Surrey, SM5 1AA

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Access Guide

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Getting To (Accident and Emergency X-Ray Department)

  • Accident and Emergency X-Ray Department is/are located on the ground floor of Block A.
  • Access to Accident and Emergency X-Ray Department is via the Block A main entrance.
  • Enter via the Block A main entrance and continue down the corridor.
    Accident and Emergency X-Ray Department is located on the right.
  • There is step free access to Accident and Emergency X-Ray Department.
  • Accident and Emergency X-Ray Department is approximately 30m from the Block A main entrance.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Parking (Main Visitor Car Park)

  • Car Park View
    • The car park is located to the north of the hospital site, off Wrythe Lane, next to Block F - Ferguson House.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The height of the restriction barrier is 270cm.
    • There are 20 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 466cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The width of the marked zone is 131cm.
    • The nearest designated bay is 39m from the Block F - Ferguson House - main entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • This route has narrow walkways and bollards.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for visitors and Blue Badge holders only.
    • Parking is free for Blue Badge holders but not all users.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There is 1 electric vehicle charging point.
    • The dimensions of the electric vehicle charging bay are 250cm (width) x 485cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • An online account is required to use the charging point.
    • Payment can be made with a membership/loyalty card (contactless).
    • The EV charging point is operated by BP Pulse.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance (Block A - Main Entrance)

  • This entrance is located to the side of Block A, opposite Block F - Ferguson House.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a slight gradient.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 129cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 117cm.
  • The doors have a low colour contrast.
  • There are bollards at the entrance.
  • The maximum width between them is 110cm.
  • This entrance gives access to the ground floor of the main block of the hospital.

Opening Times

  • The venue is open 24hrs.

Department / Service (Accident and Emergency X-Ray Department)

  • Department / Service Access View
    • Accident and Emergency X-Ray Department is located on the ground floor of Block A.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width with an open extension leaf.
    • The door(s) may be difficult to open.
    • The width of the door opening is 130cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is not a hand sanitiser.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area and treatment rooms.
    • There are 2 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the ground floor of Block B.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located on the ground floor of Block B.

Reception

  • Reception View
    • The reception point is located directly ahead on entering the department.
    • The reception point is approximately 15m (16yd 1ft) from the Emergency Department X-Ray entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is medium height (77cm - 109cm).
    • There is sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are moderate to good.

Imaging Room (X-Ray Room 15)

  • This section describes the X-Ray Room Room(s), located to the right on entering the department.
  • There is / are 2 X-Ray Room(s) available.
  • The name / number of the room surveyed was; X-Ray Room 15.
  • This room is not accessed via a changing room.
  • Imaging Room View
    • There is step free access into the imaging room.
    • The changing room is approximately 15m from the reception.
    • The changing room is approximately 10m from the main waiting area.
    • The door opens inwards.
    • The door(s) is/are double width.
    • The door(s) may be difficult for some to open.
    • A member of staff is available to assist with opening the door if required.
    • The width of the door is 142cm (4ft 8in).
    • There is sufficient space for a wheelchair user to manoeuvre within the imaging room.
    • The type of flooring is vinyl/laminate.
    • There is not a bed / couch.
    • There is no hoist available.
    • The room does not have background music playing.
    • There is not a red flashing fire alarm beacon within the imaging room.
    • The lighting levels in the imaging room are low to moderate.

Standard Changing Cubicle / Room

  • The changing cubicle/room is located on the right side of the department corridor.
  • The changing cubicle/room is 10m from the waiting room/area.
  • There is step-free access to the changing cubicle/room.
  • There is/are no door(s) for access.
  • The width of the door opening is 61cm.
  • The type of flooring in the room is vinyl/laminate.
  • There is a bench seating in the cubicle/room.
  • There is a/are coat hook(s) available.
  • There is a/are coat hook(s) 174cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • The lighting levels are good.

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