You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For a map of the racecourse please click here (new tab).
• There is a member of staff available for help and assistance.
• Staff receive disability awareness/equality training.
• There is not a member of staff trained in British Sign Language.
• Staff do not receive deaf awareness training.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include: Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There are hearing induction loops available. There are fixed loops and portable loops available. Please contact the racecourse for more information.

You are on Getting Here. Skip to the next section.

Getting Here

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• By Road View
  • The racecourse is just a few minutes from Epsom Town Centre on the B290 Epsom Downs Road or alternatively just off junction 9 of the M25. During the racing season, AA signs will mark all major approach routes. If you are using satellite navigation, please use the postcode KT18 5LQ.
  • There is plenty of on-site car parking available for all conferences and events held at Epsom Downs Racecourse. During racedays car parking is available at various car parks on-site. Car parks are clearly signed.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Metrobus operates a 460, 480 and 406F service which runs from Epsom Town Centre to Tattenham Corner Station. It is an easy way to reach the racecourse in just 3 stops.
  • For more information on Metrobus please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Tattenham Corner Station and Epsom Station.
  • Epsom station is connected by both South West Trains and Southern Trains. Connections from London Waterloo and London Victoria. Take a 10 minute taxi or bus ride from the station. Please note that during The Investec Derby Festival a shuttle bus service runs from Epsom station. Tattenham Corner Station. Approximately 1/2 mile walk to the racecourse. Epsom Downs Station. Approximately 1 mile walk to the racecourse.
  • For more information on National Rail please click here (opens new tab).

You are on Raceday Parking. Skip to the next section.

Raceday Parking

• For information about Raceday Parking please click here (opens in new tab).

You are on Outside Access (Duchess's Stand - Entrances 1 and 3 - Oaks Hall). Skip to the next section.

Outside Access (Duchess's Stand - Entrances 1 and 3 - Oaks Hall)

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• Entrance View
  • This information is for the entrance located on the Parade Ring side of the Duchess's stand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 88cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (Duchess's Stand - Entrance 4). Skip to the next section.

Outside Access (Duchess's Stand - Entrance 4)

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• Entrance View
  • This information is for the entrance located to the side of the Duchess's Stand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 98cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

You are on Outside Access (Duchess's Stand - Entrances 5 and 6 - Oaks Hall). Skip to the next section.

Outside Access (Duchess's Stand - Entrances 5 and 6 - Oaks Hall)

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• Entrance View
  • This information is for the entrance located on track side of the Duchess's Stand.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 130cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 148cm.
  • There is a slope with a very easy incline.

You are on Outside Access (Duchess's Stand - Entrance 7). Skip to the next section.

Outside Access (Duchess's Stand - Entrance 7)

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• Entrance View
  • This information is for the entrance located to the side of the Duchess's Stand.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically (towards you).
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 88cm from floor level.
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
• Ramp/Slope View
  • The ramp/slope is located to the left, facing Entrance 7.
  • The gradient of the ramp/slope is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on the right going up the ramp.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 6 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are between 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
• Comments View
  • The ramp was undergoing maintenance at the time of survey, June 2018.

You are on Oaks Hall - Duchess's Stand. Skip to the next section.

Oaks Hall - Duchess's Stand

• There is step-free access throughout Oaks Hall.
• The surface of the flooring is vinyl.

You are on Eating and Drinking (Bridget's Bar). Skip to the next section.

Eating and Drinking (Bridget's Bar)

• The following information is for the bar.
• The bar is located on the trackside of Oaks Hall.
• There is step-free access to the bar.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks cannot be brought to the table.
• The height of the service counter is high (110cm+) .
• There is a lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• There is step-free access within the bar.
• There is ample room for a wheelchair user to manoeuvre.
• This area does play background music.
• Background music varies according to the function/event.
• The type of flooring in this area is vinyl.
• Plastic/takeaway cups are available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• The lighting levels are good.

You are on Eating and Drinking (Food Court 1). Skip to the next section.

Eating and Drinking (Food Court 1)

• The following information is for the café.
• The café is located to the left after Entrance 3.
• There is step-free access to the café.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• The height of the service counter is medium height (77cm - 109cm) .
• There is a lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• There is not a hearing assistance system .
• The hearing assistance system is not signed.
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• Background music varies according to the function/event.
• The type of flooring in this area is vinyl.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.

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• Comments View
  • The lowered section of the service counter is 78cm.

You are on Eating and Drinking (Food Court 2). Skip to the next section.

Eating and Drinking (Food Court 2)

• The following information is for the café.
• The café is located on the left hand side of Oak Hall, after Entrance 3.
• There is step-free access to the café.
• Food and/or drinks are ordered from the service counter.
• The height of the service counter is high (110cm+) .
• There is a lowered section of the counter.
• There is not a clear knee recess beneath the low/lowered section of the counter.
• There is not a hearing assistance system .
• There is ample room for a wheelchair user to manoeuvre.
• Background music varies according to the function/event.
• The type of flooring in this area is vinyl.
• The type of food served here is Fish and Chips.
• The lighting levels are good.

You are on Eating and Drinking (Burger Bar). Skip to the next section.

Eating and Drinking (Burger Bar)

• The following information is for the café.
• The café is located on the left hand side of Oak Hall, after Entrance 3.
• There is step-free access to the café.
• Food and/or drinks are ordered from the service counter.
• The height of the service counter is high (110cm+) .
• There is a lowered section of the counter.
• The lowered section of the counter is at the recommended height of 76cm.
• There is not a clear knee recess beneath the lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the café.
• There is ample room for a wheelchair user to manoeuvre.
• Background music varies according to the function/event.
• The type of flooring in this area is vinyl.
• Plastic/takeaway cups are available.
• Plastic/takeaway cutlery is available.
• The type of food served here is Burgers.
• The lighting levels are good.

You are on Eating and Drinking (Pimm's Bar). Skip to the next section.

Eating and Drinking (Pimm's Bar)

• The following information is for the bar.
• The bar is located on the right hand side of Oak Hall, after Entrance 1.
• There is step-free access to the bar.
• Food and/or drinks are ordered from the service counter.
• The height of the service counter is high (110cm+) .
• There is a lowered section of the counter.
• The lowered section of the counter is at the recommended height of 76cm.
• There is a clear knee recess beneath the lowered section of the counter.
• The clear knee recess does not have the recommended dimensions of 70cm (height) x 50cm (depth).
• There is not a hearing assistance system .
• There is step-free access within the bar.
• There is ample room for a wheelchair user to manoeuvre.
• Background music varies according to the function/event.
• The type of flooring in this area is vinyl.
• Drinking straws are available.
• Children are welcomed in the bar area.

You are on Eating and Drinking (Champagne and Prosecco Bar). Skip to the next section.

Eating and Drinking (Champagne and Prosecco Bar)

• The following information is for the bar.
• The bar is located on the right hand side of Oak hall as you enter Entrance 1.
• There is step-free access to the bar.
• Full table service is not available.
• Food and/or drinks are ordered from the service counter.
• Food and/or drinks cannot be brought to the table.
• The height of the service counter is high (110cm+) .
• There is a lowered section of the counter.
• There is a clear knee recess beneath the low/lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the bar.
• There is ample room for a wheelchair user to manoeuvre.
• This area does play background music.
• Background music varies according to the function/event.
• The type of flooring in this area is vinyl.
• Plastic/takeaway cups are available.
• Drinking straws are available.
• Children are welcomed in the bar area.
• The lighting levels are good.

You are on The Betting Shop. Skip to the next section.

The Betting Shop

• There is a Betting Shop situated within Oaks Hall.
• The Betting Shop is located on the right of Oaks Hall, facing the racecourse.
• There are heavy double doors leading into the Betting Shop.
• There is level access into the Betting Shop.
• The doors push away from you and are 150cm wide.
• There is step-free access throughout the Betting Shop.
• The height of the counter is 118cm high and there is no lowered section.
• The counter has glazed screens and is placed in front of a patterned background.
• The lighting levels are good.

You are on Accessible Toilet(s) (Duchess's Stand - Entrance 4). Skip to the next section.

Accessible Toilet(s) (Duchess's Stand - Entrance 4)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located in the entrance hall of Entrance 4.
  • This accessible toilet is approximately 10m (10yd 2ft) from the Duchess's Stand - Oaks Hall - Entrance 4.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 88cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 82cm.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and general waste (with no lid) disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Duchess's Stand - Entrance 4). Skip to the next section.

Standard Toilet(s) (Duchess's Stand - Entrance 4)

• Standard toilet facilities are available.

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• Access to Standard Female Toilet(s) View
  • The female toilet facilities that were surveyed are located on the left hand side when entering Entrance 4 of the Duchess's Stand.
  • There is step-free access into the female toilet(s).
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.
• Access to Standard Male Toilet(s) View
  • The male toilet facilities that were surveyed are located on the left hand side when entering Entrance 4 of the Duchess's Stand.
  • There is step-free access into the male toilet(s).
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • The wash basin(s) tap type is push.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Accessible Toilet(s) (Entrance 7 - Duchess's Stand). Skip to the next section.

Accessible Toilet(s) (Entrance 7 - Duchess's Stand)

• There is an/are accessible toilet(s) for public use.

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• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located next to Entrance 7.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • The door opens outwards.
  • The door is heavy.
  • The door is locked by a lever twist.
  • The width of the accessible toilet door is 87cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 151cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • There is a flush on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is good.
  • The contrast between the internal door and wall is good.
  • The contrast between the dropdown rail(s) and wall is poor.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are good.

You are on Standard Toilet(s) (Entrance 7 - Duchess's Stand). Skip to the next section.

Standard Toilet(s) (Entrance 7 - Duchess's Stand)

• Standard toilet facilities are available.

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• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located next to Entrance 7.
  • There is step-free access into the female and male toilet(s).
  • There is Braille, tactile and pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • There are horizontal grab rails on both sides of the seat.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Parent and Baby Room (Entrance 4 and 7 - Duchess's Stand). Skip to the next section.

Parent and Baby Room (Entrance 4 and 7 - Duchess's Stand)

• There is a parent and baby room for public use.
• The parent and baby room is located next to entrances 4 and 7.
• There is step-free access into the parent and baby room.
• Staff do not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table once extended is 90cm (2ft 11in).
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 72cm.
• The wash basin tap type is lever.
• There is/are not chair(s) in the parent and baby room.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting around the Racecourse link (new tab) - click here
• Betting Counters around the Racecourse link (new tab) - click here