You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• For a map of the racecourse please click here (new tab).
• There is a member of staff available for help and assistance.
• Staff receive disability awareness/equality training.
• There is not a member of staff trained in British Sign Language.
• Staff do not receive deaf awareness training.
• British Sign Language interpreters can be provided on request.
• The alternative formats documents can be provided in include: Braille on request and large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are not mobility aids available.
• There are hearing induction loops available. There are fixed loops and portable loops available. Please contact the racecourse for more information.

You are on Getting Here. Skip to the next section.

Getting Here

Collapse all Expand all

• By Road View
  • The racecourse is just a few minutes from Epsom Town Centre on the B290 Epsom Downs Road or alternatively just off junction 9 of the M25. During the racing season, AA signs will mark all major approach routes. If you are using satellite navigation, please use the postcode KT18 5LQ.
  • There is plenty of on-site car parking available for all conferences and events held at Epsom Downs Racecourse. During racedays car parking is available at various car parks on-site. Car parks are clearly signed.
• By Bus View
  • There is a bus stop within 150 metres of the venue.
  • Metrobus operates a 460, 480 and 406F service which runs from Epsom Town Centre to Tattenham Corner Station. It is an easy way to reach the racecourse in just 3 stops.
  • For more information on Metrobus please click here (opens new tab).
• By Train View
  • The nearest Railway Station is Tattenham Corner Station and Epsom Station.
  • Epsom station is connected by both South West Trains and Southern Trains. Connections from London Waterloo and London Victoria. Take a 10 minute taxi or bus ride from the station. Please note that during The Investec Derby Festival a shuttle bus service runs from Epsom station. Tattenham Corner Station. Approximately 1/2 mile walk to the racecourse. Epsom Downs Station. Approximately 1 mile walk to the racecourse.
  • For more information on National Rail please click here (opens new tab).

You are on Raceday Parking. Skip to the next section.

Raceday Parking

• For information about Raceday Parking please click here (opens in new tab).

You are on Outside Access (Parade Ring Entrance). Skip to the next section.

Outside Access (Parade Ring Entrance)

Collapse all Expand all

• Entrance View
  • This information is for the entrance located near to the Parade Ring.
  • The entrance area/door is clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The main automatic door(s) is/are push pad or push button activated.
  • The push pad or push button is 90cm from floor level.
  • The door(s) is/are single width.
  • The width of the door opening is 140cm.
  • There is a slope with a very easy incline.
• Ramp/Slope View
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 3 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 12cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are in the centre of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Step(s) (Ground Floor to Mezzanine). Skip to the next section.

Step(s) (Ground Floor to Mezzanine)

• There is a/are step(s) located leading from the entrance lobby.
• The step(s) is/are used to access the mezzanine floor.
• There is/are 8 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The height of the step(s) is/are 16cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides of the step(s).
• Handrails are not at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are not easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are good.

You are on Lift (Ground Floor to Mezzanine). Skip to the next section.

Lift (Ground Floor to Mezzanine)

• There is a lift for public use.
• The lift is located in the entrance lobby.
• The lift is clearly visible from the entrance.
• The lift is a platform lift.
• A member of staff does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is Medium.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 139cm x 180cm (4ft 7in x 5ft 11in).
• There are separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does not have a visual floor indicator.
• The lift does not have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (West Stairs). Skip to the next section.

Other Floors (West Stairs)

Collapse all Expand all

• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are located to the left of the platform lift.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are Mezzanine,1, 2, 3 and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift (West Stairs). Skip to the next section.

Lift (West Stairs)

• There is a lift for public use.
• The lift is located to the right of the platform lift.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are Mezzanine, 1, 2, 3 and 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 110cm (3ft 7in).
• The dimensions of the lift are 175cm x 185cm (5ft 9in x 6ft 1in).
• There are no separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Eating and Drinking (Jockey Club Room). Skip to the next section.

Eating and Drinking (Jockey Club Room)

• The following information is for the restaurant/bar.
• The restaurant/bar is located on the second floor of the Queen's Stand.
• There is step-free access to the restaurant/bar.
• The height of the service counter is high (110cm+) .
• There is not a lowered section of the counter.
• There is not a hearing assistance system .
• There is step-free access within the restaurant/bar.
• There is ample room for a wheelchair user to manoeuvre.
• Background music varies according to the function/event.
• The type of flooring in this area is carpet and vinyl.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• No chairs have armrests on both sides.
• The distance between the floor and the lowest table is 72cm.
• The distance between the floor and the highest table is 102cm.
• Takeaway cups are available.
• Takeaway cutlery is available.
• Drinking straws are available.
• The lighting levels are good.

You are on Counter (Betting Counter - Jockey Club Room). Skip to the next section.

Counter (Betting Counter - Jockey Club Room)

Collapse all Expand all

• Counter View
  • The counter is located ahead after the lift.
  • The counter is clearly visible from the lift.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.

You are on Racecourse Viewing Area. Skip to the next section.

Racecourse Viewing Area

• A heavy sliding door 120cm wide leads gives access to the trackside viewing area.
• There is a step which is 9cm high at this entrance.
• The step is not well marked.
• There are 1 to 3 medium steps (15cm high) leading down to the front of the viewing area.
• The viewing area surface is astroturf.
• There is no designated seating, but there is space for a wheelchair user at the rear of the viewing area.

You are on Parade Ring Viewing Area. Skip to the next section.

Parade Ring Viewing Area

• The entrance leading out to the Parade Ring viewing area is at the rear of the bar.
• There is a sliding door leading out onto the Parade Ring viewing area. The door is single width and is 110cm wide.
• There is a shallow step just after the entrance.
• There is step free access along the Parade Ring viewing area.

You are on Toilet with Adaptations (Queen's Stand - Second Floor - Jockey Club Room). Skip to the next section.

Toilet with Adaptations (Queen's Stand - Second Floor - Jockey Club Room)

• There is an/are accessible toilet(s) for public use.

Collapse all Expand all

• Location and Access View
  • The accessible toilet surveyed is not for the sole use of disabled people.
  • This accessible toilet is located to the left of the lift.
  • There is step-free access into the accessible toilet.
• Features and Dimensions View
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens inwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet door is 85cm.
  • The door has a horizontal grab rail.
  • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The toilet has a non-slip floor.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • There is an emergency alarm.
  • There is a push button alarm in the toilet.
  • The emergency pull cord alarm is not fully functional.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary disposal units.
  • There is not a/are not coat hook(s).
• Position of Fixtures View
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a shelf next to the toilet.
  • The toilet has a lid.
  • The height of the toilet seat above floor level is 41cm (1ft 4in).
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
  • The wash basin tap type is lever.
  • There is a mixer tap.
  • Taps have clear markings to indicate hot and cold settings.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is high.
  • The contrast between the internal door and wall is high.
  • The contrast between the dropdown rail(s) and wall is high.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The toilet seat colour contrast is low.
  • The contrast between the walls and floor is high.
  • The lighting levels are good.

You are on Standard Toilet(s) (Queen's Stand - Second Floor - Jockey Club Room). Skip to the next section.

Standard Toilet(s) (Queen's Stand - Second Floor - Jockey Club Room)

• Standard toilet facilities are available.

Collapse all Expand all

• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located to the left of the lift.
  • There is step-free access into the female and male toilet(s).
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet with wall-mounted grab rails is available.
  • The vertical and horizontal grab rails vary.
  • The wash basin(s) tap type is sensor.
  • There is not a flashing fire alarm beacon within the toilets.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other AccessAble Detailed Access Guides that are related to this one please use the links below.
• Getting around the Racecourse link (new tab) - click here
• Betting Counters around the Racecourse link (new tab) - click here