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A595 - Distington Services - Esso - Petrol Station

Toll Bar, Distington, CA14 4PJ

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the right of the payment counter.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male step-free standard toilet facilities are located to the right of the payment counter.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

ATMs

  • There is one ATM.
  • The ATM is located on the left of the exterior of the petrol station building.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards.
  • There is not a Talking ATM.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 97cm and 137cm.

Petrol Station

  • Parking View
    • The petrol station has designated Blue Badge and standard parking bays.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 245cm (width) x 390cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 122cm.
    • The nearest designated bay is 5m from the petrol station entrance.
  • Forecourt View
    • Staff can provide assistance at the pumps.
    • Fuel pump nozzle holsters are at a height of 136cm.
    • It is not possible to pay at the pump.
    • There is an out of hours payment counter with step-free access via slope.
    • There is a low height out of hours payment counter.
    • Other facilities available on the forecourt include: a tyre pressure machine, a water pump, a vacuum machine and a jet wash.
    • Electric Vehicle charging points are not available.
  • Entrance View
    • There is step-free level access into the shop.
    • There is a single automatic door.
    • The door is permanently held open.
    • The width of the opening is 110cm.
    • There is a small lip on the threshold of the opening.
    • The door has a low colour contrast.
  • Shop View
    • There is step-free level access throughout all areas.
    • The majority of main aisle widths are between 150cm - 180cm.
    • The majority of main product widths are between 150cm - 180cm.
    • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, additional stock and advertising displays.
    • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and sliding top cabinets.
    • Some flooring is shiny.
    • There may be background noise.
    • There is product and overhead signage.
    • Some signage is clearly visible with high contrasting colours.
    • Lighting levels vary due to the use of large glazed walls.
  • Payment Counters and Checkouts View
    • The payment counter surveyed is located to the left after entering.
    • Signage is provided for the counter.
    • Signage is clearly visible with high contrasting colours.
    • The height of the counter is 96cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 70cm.
    • The counter has a television, windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 96cm.
    • The payment machine is portable.
    • There is not a hearing assistance system.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Eating and Drinking (Greggs)

  • Location and Access View
    • Greggs is located to the right after entering the petrol station building.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a counter where food and drink can be ordered.
    • The payment counter was surveyed.
    • The counter is located to the left after entering.
    • There is step-free level access to the counter.
    • The height of the counter is 130cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 103cm.
    • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 103cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Menu types include: wall-mounted (digital), countertop, online and mobile phone app.
    • The following dietary requirements can be catered for: gluten free, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Right Hand Transfer)

  • Location View
    • The toilet surveyed is located to the right of the payment counter.
    • The distance from the entrance is 25m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 81cm.
    • The door has a twist lock.
    • Internally the door has a medium colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 182cm (width) x 211cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 115cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 100cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 83cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 85cm.
    • The walls and floor have a low colour contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.