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McDonald's - A1(M) - Baldock Services - EXTRA

A1(M) - Baldock Services - EXTRA, A1(M) Junction 10, Radwell, Baldock, Hertfordshire, SG7 5TR

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a food and drink ordering touchscreen and a counter where food and drink can be ordered.
    • Customers order food and drink from either the service counter or the touchscreens.
      If customers order from the counter staff inform them when their order is ready.
      If customers order from the touchscreen their order number is displayed on the screen and staff inform them when each order is ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is fast food.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • Music is played everywhere.
    • There is not a hearing assistance system.
  • Self-Service Touchscreens View
    • Self-service touchscreens are available for ordering.
    • The touchscreens are 115cm to 180cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 115cm from the floor.
    • Once condensed the touchscreen heights are 115cm to 150cm from the floor.
    • The lowest height of the touchscreen card machines is 95cm.
    • The touchscreens do not have tent cards which you can use to get food and drink delivered to tables.
  • Service Counter View
    • The height of the counter is 86cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • There is a moveable card machine available for payment.

Seating Area (Main Seating Area)

  • The seating area is located in the middle of the food hall.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are coffee tables, tables, high tables, armchairs, sofas, bench seats, high stools and chairs without armrests available.
  • Some chairs are fixed to the floor and each other.
  • Some tables are fixed to the floor.
  • The standard height for the underside of tables is 74cm.
  • The surface height of the lowest table is 50cm.
  • The surface height of the highest table is 113cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Lighting levels are moderate to good.

Seating Area (Additional Seating Area)

  • The seating area is located to the left as you enter, between Starbucks and M&S Simply Food.
  • There is step-free access to the seating area.
  • There is sufficient space for a wheelchair user to use the seating area.
  • In this area there are tables and a mixture of chairs with and without armrests available.
  • Chairs are not permanently fixed to the floor.
  • Tables are not permanently fixed to the floor.
  • The standard height for the underside of tables is 71cm.
  • Music is played everywhere.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are moderate to good.