Access Guide
Summary
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Getting Help and Assistance
View
- M&S Food is open from 07:00 until 22:00, 7 days a week .
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/02/2025.
- There is a hearing loop at the till.
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Access
View
- M&S Food is located on the right of the building towards the rear.
- There is step-free access to M&S Food.
- The entrance area is clearly signed.
Shop (M&S Food)
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Circulation
View
- The majority of aisle widths are 150cm+.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are good.
- Music is played everywhere.
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Till(s)
View
- The till(s) is/are located to the right from the entrance.
- There is step-free access to the till(s).
- There is a clear unobstructed route to the till(s).
- The till(s) is/are not clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the till(s).
- The till(s) is not/are not placed in front of a plain background.
- The lighting levels at the till(s) are good.
- The chip & pin card machines are accessible from the till(s).
- There is not a cashback option at the till(s).
- The height of the till(s) is/are 96cm.
- There is not a lowered section at the till(s).
- There is a hearing assistance system at the till(s).
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 04/02/2025.
- The hearing assistance system was working at the time of testing.
- Self service tills are available.
- The controls/screen heights vary between 54cm and 149cm.
- The chip & pin card machines are accessible from the self service tills.
- Staff can provide assistance with using the self service tills.
