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Costa - M65 - Blackburn with Darwen - Extra

M65 - Blackburn with Darwen - Extra, M65 Junction 4, Darwen, Lancashire, BB3 0DB

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Access Guide

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Summary

Eating / Drinking

  • Service and Menus View
    • There is a counter where food and drink can be ordered.
    • Orders are placed at the till at the centre of the counter and collected from the right hand side of the counter.
      Orders are called out when ready.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; picture wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold snacks and sandwiches.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available on request.
    • Background music is played throughout this area.
    • There is a hearing assistance system.
    • The system is a fixed loop.
    • The hearing assistance system is located at the till.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 15/03/2021.
    • The hearing assistance system was working at the time of testing.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 98cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Service Counter View
    • The height of the counter is 95cm.
    • There is not a lowered section of the counter.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is placed in front of a plain background.
    • There is a moveable card machine available for payment.
  • Seating Area View
    • There is step-free access throughout.
    • There is sufficient space for a wheelchair user to use the seating area.
    • The majority of tables are accessible to wheelchair users.
    • In this area there are tables and chairs without armrests available.
    • Chairs are not permanently fixed to the floor.
    • Tables are not permanently fixed to the floor.
    • The standard height for the underside of tables is 73cm.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.