Access Guide
Summary
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Getting Help and Assistance
View
- The opening times for the indoor venue are 06:00 - 10:00 Monday to Sunday. The drive thru is open 24 hours.
- There is a member of staff available for help and assistance.
- British Sign Language interpreters cannot be provided on request.
- Water bowls for assistance dogs are available on request from the main building.
- There is not a hearing assistance system.
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Access
View
- McDonald's is located at the right hand side of the services building as you enter.
- There is step-free access to McDonald's.
- The entrance area is clearly signed.
- For the M65 - Blackburn with Darwen - Extra AccessAble Access Guide please click here (new tab).
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Toilet Facilities
View
- Accessible toilet facilities are located to the rear right of the services building as you enter.
- For detailed information about the toilet facilities please click here (new tab).
Eating / Drinking
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Service and Menus
View
- There is a food and drink ordering touchscreen, a counter where food and drink can be ordered and full table service available via online app.
- Orders are placed via the McDonald's app, by using the touchscreens or at the tills at the right hand counter.
Order progress is displayed on an overhead screen at the collection counter.
Collection is from the left hand counter and the order number is called out when ready. - Staff can bring food and/or drinks to tables.
- Menu types include; online menus and picture wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Staff can read menus to customers if requested.
- The type of food served here is burgers and fries.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- Background music is played throughout this area.
- There is not a hearing assistance system .
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 128cm.
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Self-Service Touchscreens
View
- Self-service touchscreens are available for ordering.
- The touchscreens are 112cm to 172cm from the floor.
- There is a button which will condense the screen content.
- The height of the button is 112cm from the floor.
- Once condensed the touchscreen heights are 112cm to 132cm from the floor.
- The lowest height of the touchscreen card machines is 97cm.
- The touchscreens have tent cards which you can use to get food and drink delivered to tables.
- The height of the tent card rack is 141cm from the floor.
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Service Counter
View
- The height of the counter is 110cm.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 86cm.
- There is not a clear knee recess beneath the lowered section of the counter.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- There is a moveable card machine available for payment.
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Seating Area
View
- There is step-free access throughout.
- There is sufficient space for a wheelchair user to use the seating area.
- The majority of tables are accessible to wheelchair users.
- In this area there are tables, high tables, bench seats, high stools and chairs without armrests available.
- Some chairs are fixed to the floor.
- All tables are fixed to the floor.
- The standard height for the underside of tables is 72cm.
- The surface height of the tables is 116cm.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.