Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue has its own car park, with Blue Badge parking available.
- The nearest train station is York.
- The nearest bus station is York Interchange.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
-
Getting In and Around
View
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: raised seating, adult only, lower seating.
-
Getting Help and Assistance
View
- There is seating available.
- There is no hearing assistance system.
- There is a water bowl available for assistance dogs.
- Facilities/services include: phone charging points and Wi-Fi.
Toilet and Changing Facilities
-
Toilet Facilities
View
- There is 1 toilet with adaptations.
- The toilet with adaptations is located in the centre of the venue and to the left.
- The toilet with adaptations has a left hand transfer space.
- The male and female step-free standard toilet facilities are located in the centre of the venue and to the left, as well as near the play area that includes facilities for younger guests.
-
Changing Places and Changing Facilities
View
- Parent and baby changing facilities are located in the toilet with adaptations.
Parking
-
Car Park
View
- The car park is located at the front of the venue.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 4 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 233cm (width) x 459cm (depth).
- There is a marked zone to one side and the rear.
- The width of the marked zone is 128cm.
- The nearest designated bay is 8m from the main entrance.
- The most accessible route from the Blue Badge parking has step-free level access and uneven surfaces.
- There is a dropped kerb with tactile paving from the designated Blue Badge parking.
-
Charges and Restrictions
View
- This car park is for visitors only.
- Parking is free for all users.
- Guests are invited to enter their registration number on the tablet near the entrance and at the bar to qualify for free parking.
Main Entrance
- This entrance is located at the front of the venue.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 150cm.
- There is a small lip on the threshold of the opening.
- The doors have a high visual contrast.
- There is a second set of double manual doors.
- The second set of doors open towards you.
- The width of the opening is 165cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a high visual contrast.
- Guests are invited to enter their registration number on the tablet to qualify for free parking. The height of the tablet is 110cm.
- There is step-free level access as you enter.
Bar and Restaurant
-
Location and Access
View
- The entrance leads into the bar and restaurant area.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
-
Service
View
- This area has a bar where food and drink can be ordered, a self service counter, staff who can provide assistance with ordering and numerous seating options.
- Full table service is available on an online app.
- Menus are handheld, online and available on a mobile phone app.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
-
Order and Payment
View
- The bar was surveyed.
- The counter is located ahead of the main entrance.
- There is step-free level access to the counter.
- The height of the counter is 108cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds.
- There is a card machine that is fixed.
- The height of the card machine is 128cm.
- There is a coffee counter at a height of 104cm.
-
Seating Area
View
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: upper and lower seating, adults only.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The flooring is shiny and patterned.
- Seating available in this area includes: chairs without armrests, benches and high stools.
- Furniture available in this area includes: tables and booths.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels vary due to the size of the space.
Indoor Play Area
- The indoor play area is at the far end of the venue, on the right hand side.
- There is step-free level access into this area.
- The width of the opening is 163cm.
- There is step-free level access throughout the area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- The flooring is patterned.
- The walls and floor visual contrast varies between low and high.
- There is not a hearing assistance system.
- There is background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Toilet with Adaptations (Left Hand Transfer)
-
Access
View
- The toilet surveyed is located in the centre of the venue and to the left.
- The distance from the main entrance is 15m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is Braille, pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 85cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a low visual contrast.
-
Dimensions and Features
View
- The dimensions of the cubicle are 168cm (width) x 215cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
- The lateral transfer space on the right is 104cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 52cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 115cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 67cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 107cm from the floor.
- There is not a towel dispenser.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 99cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin.
- There are no coat hooks.
- The height of the baby change facility when in use is 83cm.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Outside Seating Area
-
Location and Access
View
- The outside seating is accessed from the car park or an alternative entrance inside the venue.
- The most accessible route has step-free level access and manual doors.
- There is step-free level access into this area.
-
Seating Area
View
- The seating area is uncovered.
- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Seating available in this area includes: benches.
- Furniture available in this area includes: picnic tables.
- The chairs and tables are fixed.
- The surface height of the tables is not suitable for wheelchair users.
- The clear height under the tables is not suitable for wheelchair users.
- There may be background noise in this area.
