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The new name for DisabledGo

Access Guide

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Overview

Entrance

  • This entrance is located in the right-hand section of the curved frontage, on Parkway.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens away from you.
  • The door is easy to open.
  • The width of the opening is 108cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is step-free access via ramp as you enter.
  • The ramp has a steep gradient.
  • The ramp is between 75cm and 150cm wide with no handrails.
  • The ramp bypasses the step.
  • There are 2 steps with no handrails.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.

Counter (Welcome Desk)

  • The counter is located directly inside the entrance door, after the ramp or steps.
  • The distance from the entrance door is 7m.
  • There is step-free access via ramp to the counter.
  • The height of the counter is 120cm.
  • There is not a lowered section at the counter.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.

Seating Area

  • Location and Access View
    • The seating area is ahead and to the left after entering, and comprises tables with swivel chairs and high stools.
    • The most accessible route has step-free level access.
    • There is step-free level access into this area.
  • Seating Area View
    • There is step-free level access throughout the seating area, this may include the use of a lift.
    • The following areas have stepped access: there is a 16cm step to access the additional customer seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests and high stools.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.