Access Guide
Summary
- This is a health centre.
- Services on the ground floor include: blood tests, clinics, community clinic, dispensing, home visits and pharmacy.
Getting Here
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By Road
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- Take the A6 to Kepple Lane Garstang, and at the roundabout take the first exit onto James Towers way/A6. At the second roundabout take the second exit, then turn right onto Kepple Lane. The medical centre will be located on the right.
- The medical practice has its own car park with 10 Blue Badge bays.
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By Bus
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- The nearest bus stop is located on Moss Lane, approximately 0.3 mile from the venue.
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By Train
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- The nearest train station is Salwick, approximately 11.9 miles from the venue.
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Useful Links
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- For information on buses please follow the link.
- To view the web page described above click here (opens in new tab).
- For information on Salwick Station please follow the link.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- A member of staff trained in BSL skills is normally on duty.
- Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
- There is a wheelchair to borrow to use around the building.
- Water bowls for assistance dogs are available.
- Home visits services are available.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located at the front of the building.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is/are 10 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 340cm x 500cm (11ft 2in x 16ft 5in).
- The nearest Blue Badge bay is 6m (6yd 1ft) from the blue reception entrance.
- The furthest Blue Badge bay is 37m (40yd 1ft) from the blue reception entrance.
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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On Street Parking and Drop-off Details
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- There is not a designated drop off point.
Outside Access (Blue Reception Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- There is a hand sanitiser.
- The height of the hand sanitiser is 130cm (4ft 3in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 108cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 110cm.
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Ramp/Slope Details
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- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is slight.
Outside Access (Red Reception Entrance)
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Entrance Details
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- This information is for the entrance located at the left hand side of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically.
- The automatic door(s) is/are push pad activated.
- The door(s) is/are single width.
- The width of the door opening is 100cm.
- There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The automatic door(s) is/are push pad activated.
- The door(s) is/are single width.
- The width of the door opening is 106cm.
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Ramp/Slope Details
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- The ramp/slope is located to the left as you face the entrance.
- The ramp/slope gradient is slight.
Outside Access (Calder Suite Entrance)
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Entrance Details
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- This information is for the entrance located at the front of the Calder Suite, to the far left of the building.
- The entrance area/door is clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 100cm.
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Ramp/Slope Details
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- The ramp/slope is located to the left as you face the entrance.
- The ramp/slope gradient is slight.
Reception (Blue Reception)
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Reception
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- The reception point is located to the right as you enter the blue reception entrance.
- The reception point is approximately 5m (5yd 1ft) from the blue reception entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+) .
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a hearing assistance system.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is obstructed.
- The type of flooring is carpet.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- No tables are permanently fixed.
- The waiting room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Reception (Red Reception)
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Reception
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- The reception point is located to the right as you enter the red reception entrance.
- The reception point is approximately 3m (3yd 10in) from the red reception entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is not placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is high (110cm+).
- There is sufficient space to write or sign documents on the counter.
- There is a low section of the counter (76cm or below) available.
- There is sufficient space to write or sign documents on the low section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system.
- There is a touch screen.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
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Reception Waiting Area
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- There is a waiting area close to the reception point.
- Access to the waiting area is unobstructed.
- The type of flooring is carpet.
- There is sufficient space for a wheelchair user to use the waiting area.
- There is a mixture of seating with and without armrests.
- The waiting room / area does not have background music playing.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Waiting Room / Area (Blue Reception)
- There is a waiting room / area.
- The waiting room / area is approximately 7m from the blue reception entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 89cm (2ft 11in).
- The type of flooring is carpet.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person and visual.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Waiting Room / Area (Red Reception)
- There is a waiting room / area.
- The waiting room / area is approximately 6m from the red reception entrance.
- There is level access into the waiting room / area.
- There is a/are door(s) into the waiting room / area.
- The door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 90cm (2ft 11in).
- The type of flooring is carpet.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Some chairs with armrests are available.
- No tables are permanently fixed.
- Announcements are in person and visual.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is a television.
- Subtitles are available.
- Vending machines are not available.
- A water dispenser is available.
- There is a play area or toys/books for a child to play with.
- There is space for an assistance dog to rest within the seating area.
- Lighting levels are good.
Waiting Room / Area (Calder Suite)
- There is a waiting room / area.
- The waiting room / area is approximately 1m from the entrance.
- There is level access into the waiting room / area.
- There is not a/are not door(s) into the waiting room / area.
- The type of flooring is vinyl/laminate.
- There is a space for a wheelchair user to wait within the seating area.
- No chairs are permanently fixed.
- Chairs with armrests are not available.
- No tables are permanently fixed.
- Announcements are in person.
- The waiting room / area does not have background music playing.
- There is not a red flashing fire alarm beacon within the waiting room / area.
- There is not a television.
- Vending machines are not available.
- A water dispenser is not available.
- There is not a play area or toys/books for a child to play with.
- Lighting levels are good.
Getting Around
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Access
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- There is step free access throughout the building via lift(s).
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Circulation
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- There are not doors in corridors which have to be opened manually.
- The type of flooring in walkways and corridors is carpet.
- Handrails are not provided in corridors.
- Seating is provided in some corridors.
- There is good colour contrast between the walls and floor in all areas.
- The lighting levels are good.
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Signage and Wayfinding
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- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout the building.
- The wayfinding signage does not include pictograms.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- There are two interview rooms in the main building available when required.
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Audio
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- This venue does not play background music in public areas.
- There is not a hearing assistance system in the public areas of the building.
Entrance (Internal Entrance Link)
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Entrance Details
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- This information is for the entrance located between the blue and red reception areas.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) automatically.
- The automatic door(s) is/are push pad activated.
- The door(s) is/are single width.
- The width of the door opening is 110cm.
Consultation / Treatment Room (Blue Reception Area)
- There is / are 30 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 18.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 90cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- There are no chairs with armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a red flashing fire alarm beacon within the room.
- Lighting levels are bright.
Consultation / Treatment Room (Red Reception Area)
- There is / are 30 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 30.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 90cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is adjustable.
- A hoist is not available.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Consultation / Treatment Room (Calder Suite)
- There is / are 3 consultation / treatment room(s) available.
- The name / number of the room surveyed was; Room 2.
- There is level access to the consultation / treatment room.
- There is a/are door(s) into the consultation / treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 89cm (2ft 11in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a bed / couch.
- The bed / couch is not adjustable.
- A hoist is not available.
- There is sufficient space next to the bed/couch for a mobile hoist to operate.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not adjustable.
- There are no chairs with armrests available.
- No tables are permanently fixed.
- There is not a hearing assistance system.
- The room does not have background music playing.
- There is not a flashing fire alarm beacon within the room.
- Lighting levels are bright.
Parent and Baby Room
- There is a parent and baby room for public use.
- The parent and baby room is located to the left when entering via the blue reception area.
- The parent and baby room is approximately 7m from the blue reception entrance.
- There is step-free access into the parent and baby room.
- Staff do not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 97cm (3ft 2in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 80cm.
- The wash basin tap type is twist/turn.
- There is/are not chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
Other Floors
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Stairs
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- Signs indicating the location of the stairs are clearly visible from the entrance.
- The floors which are accessible by stairs are G and 1.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The steps are clearly marked.
- The steps do have handrails.
- The steps have a handrail on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor of the building are provided on landings.
- The lighting levels are good.
Lift
- There is a lift for public use.
- The lift is located to the left when entering via the blue reception entrance.
- Signs indicating the location of this lift are clearly visible from the entrance.
- The lift is approximately 8m (8yd 2ft) from the blue reception entrance.
- The lift is a standard lift.
- Staff do not need to be notified for use of the lift.
- The floors which are accessible by this lift are G and 1.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is good.
- The colour contrast between the external lift control plate and the wall is good.
- The clear door width is 78cm (2ft 7in).
- The dimensions of the lift are 108cm x 200cm (3ft 7in x 6ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does not have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is a hearing loop system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Accessible Toilet(s)
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Location and Access
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- This accessible toilet is located to the right as you enter via the blue reception area.
- This accessible toilet is approximately 5m (5yd 1ft) from the blue reception area.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is heavy.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 87cm (2ft 10in).
- The contrast between the internal door and wall is good.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 155cm x 240cm (5ft 1in x 7ft 10in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 87cm (2ft 10in).
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 160cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- The toilet seat colour contrast is poor.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 86cm (2ft 10in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 70cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is lever mixer.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- The soap dispenser cannot be reached from seated on the toilet.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 98cm (3ft 3in).
- The contrast between the towel dispenser and the wall is poor.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 96cm (3ft 2in).
- The contrast between the hand dryer and the wall is poor.
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Comments
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- There are additional accessible toilets located in the red and Calder Suite reception areas.
Standard Toilet(s)
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Toilet Facilities
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- The female and male toilets are located to the left when entering via the blue reception entrance.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 6m from the blue reception entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 81cm.
- The wash basin(s) tap type is lever twist.
- Lighting levels are good.
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Toilet Facilities 2
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- The female and male toilets are located in the red reception area.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 14m from the red reception.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 70cm.
- The wash basin(s) tap type is twist/turn.
- Lighting levels are good.