Access Guide
Accommodation Overview
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About
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- There are 257 bedrooms in total.
- There is step-free access via ramp/slope to some of the bedrooms.
- There are more than 10 bedrooms with adaptations.
- There is step-free access via ramp/slope to some of the bedrooms with adaptations.
- Some of the bedrooms with adaptations have adjoining rooms.
- All bedrooms with adaptations have an ensuite with a wheel-in shower.
- Only assistance dogs are welcomed at this venue.
- Service animals are allowed but please contact Yotel in advance to arrange.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is NCP Oswald Street.
- View information on NCP (opens new tab) .
- The nearest train station is Glasgow Central.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
- There are four blue badge bays in the NCP car park on a first come, first served basis.
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the gym, gym toilet and bedrooms on the first floor.
- Access throughout may include manual doors and doors permanently held open.
- The lower ground, ground, first, second, third, fourth, fifth, sixth and seventh floors can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a portable hearing assistance system.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- Toilets with adaptations are located on the first floor in the gym and on the seventh floor.
- All toilets with adaptations have a right hand transfer space.
- The shared toilet facilities are located on the seventh floor.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located on the seventh floor.
Entrance
- This entrance is located on the corner of Hope Street and Argyll Street.
- The entrance area is not clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- There is a single manual door at this entrance.
- The door opens towards you.
- The door requires effort to open.
- The width of the opening is 89cm.
- The door has a low visual contrast.
Reception
- The reception is located to the left through the main entrance.
- The distance from the main entrance is 1m.
- The most accessible route to reception has automatic doors.
- There is step-free level access to reception.
- The height of the reception desk is 91cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds.
- There is a clearly signed portable hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- The height of the touchscreen display ranges from 130cm to 145cm from the floor.
- There is a self-check-in desk with a height of 110cm.
There is a lowered section with a height of 86cm.
The lower section's touchscreen has a lowest height of 106cm and highest height of 121cm. - There is no (or very little) background noise in this area.
- Lighting levels were even at the time of the survey, with unshaded light sources.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs, benches and chairs with armrests.
- Furniture available in this area includes: coffee tables.
- Some seating is fixed.
Lift
- The lift surveyed is located to the right of reception.
- The distance from the reception desk is 3m.
- The most accessible route to the lift has step-free level access.
- The lower ground, ground, first, second, third, fourth, fifth, sixth and seventh floors are accessed by this lift.
- The lift door has a low visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have a low visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 86cm.
- The internal dimensions of the lift are 103cm (width) x 208cm (depth).
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a visual floor indicator, an audible announcer, a list of floor services/facilities, a mirror to aid reversing and a separate door to exit.
- Lighting levels were even at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Bedroom with Adaptations (533 - Double)
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Location and Access
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- The bedroom surveyed is located on the fifth floor.
- The distance from the lift is 6m.
- The most accessible route to the bedroom has manual doors, a lift and step-free level access.
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- There is a key fob/card reader at a height of 113cm.
- The door opens inwards and has a low visual contrast.
- The door requires effort to open.
- The width of the door opening is 86cm.
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Bedroom Features
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- The bedroom has a double bed.
- The top of the mattress is 72cm from the floor.
- The space under the bed is 42cm from the floor.
- There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
- The following is available in this bedroom: a chair with armrests, bedside plug sockets, a desk and a TV with subtitles.
- There is a pull cord emergency alarm within 10cm from the floor.
- Lighting levels were even at the time of the survey.
- This bedroom does not have an adjoining room.
Ensuite with Adaptations (533 - Left Hand Transfer)
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Access
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- There is step-free level access into the ensuite.
- The ensuite door opens by sliding and has a low visual contrast.
- The door requires effort to open.
- The width of the door opening to the ensuite is 87cm.
- Internally the door has a low visual contrast.
- There is not a grab rail on the internal door .
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Dimensions and Features
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- The dimensions of the ensuite are 184cm (width) x 368cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 106cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 45cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 96cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The ensuite has no disposal facilities.
- There is one coat hook.
- The coat hook is 138cm from the floor.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
- The ensuite has a wheel-in shower.
- There is room for a wheelchair user to manoeuvre in the shower.
- There is a fixed height shower head.
- The shower controls are twist turn mixer.
- There is a flip-down shower seat.
- The shower seat is 46cm from the floor.
- There are grab rails and dropdown rails for the shower.
- The shower grab rails have a high visual contrast.
- The shower dropdown rails have a high visual contrast.
- There is a pull cord emergency alarm for the shower within 10cm from the floor.
Standard Bedroom (Room 607 - Double)
- The bedroom surveyed is located on the sixth floor, turning left out the lift, through the single door, before turning right.
- The distance from the lift is 7m.
- The most accessible route to the bedroom has step-free level access, doors permanently held open, a lift and manual doors.
- There is step-free level access into the bedroom.
- There is numbered signage on or near the door.
- There is a key fob/card reader at a height of 113cm.
- The door opens inwards and has a low visual contrast.
- The door requires effort to open.
- The width of the door opening is 86cm.
- The bedroom has a double bed.
- The top of the mattress is 73cm from the floor.
- The space under the bed is 41cm from the floor.
- The following is available in this bedroom: a chair without armrests, bedside plug sockets and a TV with subtitles.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Standard Ensuite (607)
- There is step-free level access into the ensuite.
- The ensuite door opens outwards and has a low visual contrast.
- The door is easy to open.
- The width of the door opening is 57cm.
- Internally the door has a low visual contrast.
- The dimensions of the ensuite are 84cm (width) x 37cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is not a lateral transfer space next to the toilet.
- The toilet seat has a low visual contrast.
- There is a toilet roll holder on the dropdown rail, a wash basin and a wall mounted soap dispenser available.
- The wash basin has a lever mixer tap.
- The toilet roll holder has a high visual contrast.
- The soap dispenser has a high visual contrast.
- Additional features include: a mirror and a shelf.
- The ensuite has a waste bin.
- The walls and floor visual contrast varies between low and high.
- Lighting levels were even at the time of the survey.
- The ensuite has a shower cubicle.
- There is an adjustable shower head which can also be detached.
- The shower controls are twist/turn.
- There is no shower seat.
- There is a door for the shower and the width of the opening is 68cm.
There is a small step up to the shower with a height of 5cm.
Access To (Gym)
- The distance from the lift to the gym is 9m.
- The most accessible route has a slight ramp or slope and manual doors.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with a handrail on the left going up.
- There is step-free level access the hallway.
- There is a single manual door which opens away from you.
- The door requires effort to open.
- The width of the opening is 86cm.
- The door has a medium visual contrast.
Gym
- The gym is located on the first floor.
- There is step-free access via ramp into the gym.
- The ramp has a slight gradient.
- There is a single manual door with a high visual contrast.
- The door opens away from you.
- The door requires effort to open.
- The width of the opening is 86cm.
- There is a entry system with a height of 114cm..
- There is step-free level access throughout.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- The gym is staffed when open.
- There is some clear manoeuvring space between equipment (150cm x 150cm).
- Equipment includes free weights, cable resistance machines and arm cycles.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Toilet with Adaptations (Right Hand Transfer - First Floor Gym)
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Location and Access
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- The toilet surveyed is located in the gym.
- The distance from the gym entrance is 3m.
- The most accessible route to the toilet has a lift, manual doors and slight ramps or slopes.
- There is step-free level access into the facility.
- The door opens inwards and has a low visual contrast.
- The door requires effort to open.
- The width of the door opening is 86cm.
- The door has a twist lock.
- Internally the door has a medium visual contrast.
- There is not a grab rail on the internal door.
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Dimensions and Features
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- The dimensions of the cubicle are 161cm (width) x 235cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 94cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has varying visual contrasts.
- There is a dropdown rail on the transfer side.
- The dropdown rail has varying visual contrasts.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 90cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 76cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have varying visual contrasts.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 101cm from the floor.
- There is not a towel dispenser.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Eating and Drinking (Vega - Seventh Floor)
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Location and Service
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- The most accessible route has step-free level access and a lift.
- This area has a bar where food and drink can be ordered and staff who can provide assistance with ordering.
- Full table service is available.
- Menus are handheld and online.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws.
- There is not a hearing assistance system.
- There is a double door which is permanently held open and the width of the opening is 150cm.
There is a Welcome Desk as you enter with a height of 101cm.
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Order and Payment
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- The bar was surveyed.
- The counter is located straight on from the Welcome Desk.
- There is step-free level access to the counter.
- The height of the counter is 115cm.
- There is not a lowered section at the counter.
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Seating Area
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- There is step-free level access throughout the seating area.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- Seating available in this area includes: chairs with armrests, chairs without armrests, sofas, benches, stools and high stools.
- Furniture available in this area includes: tables, coffee tables, high tables, long tables and booths.
- Some seating is fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There is background noise in this area.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Right Hand Transfer - Seventh Floor Vega)
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Location and Access
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- The toilet surveyed is located to the right after the Vega welcome desk.
- The distance from the Vega welcome desk is 3m.
- The most accessible route to the toilet has doors permanently held open, step-free level access and a lift.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 84cm.
- The door has a locking handle.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 158cm (width) x 212cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 92cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 92cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 109cm from the floor.
- There is not a towel dispenser.
- The towel dispenser has a low visual contrast.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 119cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Toilet with Adaptations (Right Hand Transfer - Seventh Floor Vega)
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Location and Access
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- The toilet surveyed is located at the end of Vega beside towards the bowling area.
- The distance from the Vega bar is 12m.
- The most accessible route to the toilet has step-free level access, doors permanently held open and a lift.
- There is step-free level access into the facility.
- There is no signage on or near the door.
- The door opens inwards and has a medium visual contrast.
- The door requires effort to open.
- The width of the door opening is 85cm.
- The door has a locking handle.
- Internally the door has a medium visual contrast.
- There is a grab rail on the internal door with a medium visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 239cm (width) x 218cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 108cm (from the side of the toilet pan).
- There is a spatula flush on the transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a high visual contrast.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 92cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 76cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 109cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a medium visual contrast.
- The hand dryer is 120cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade, and unshaded light sources.
Parent and Baby Room / Feeding Room (Vega)
- The room surveyed is located on the seventh floor, past the bar and to the right just before you reach doors to Vega Bowling.
- The distance from the Vega Bar is 12m.
- The most accessible route to the room has a lift, step-free level access and doors permanently held open.
- There is step-free level access into the room.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The door requires effort to open.
- The width of the door opening is 83cm.
- Internally the door has a high visual contrast.
- The height of the baby change facility when in use is 92cm.
- There is a wash basin, a hand dryer and a mirror in the room.
- The wash basin has a lever mixer tap.
- The room has a nappy/incontinence items bin.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
Area (Vega Bowling)
- The bowling is located through the bar and restaurant via the door after the standard toilets, baby change room and the second toilet with adaptations.
- There is step-free access via ramp into this area.
- The ramp has a slight gradient.
- The ramp is between 75cm and 150cm wide with handrails on both sides.
- The ramp bypasses the steps.
- There are 3 steps with handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The steps are clearly marked.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is between 30cm and 45cm.
- There is a single manual door with a medium visual contrast.
- The door is permanently held open.
- The width of the opening is 101cm.
- Facilities available in this area include: four bowling lanes and seating.
- There is step-free level access throughout the area.
- The following areas have step-free access via ramps or slopes: the bowling lanes and majority of seating.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- Some flooring is shiny and patterned.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs with armrests, sofas, benches and high stools.
- Furniture available in this area includes: tables and high tables.
- Some seating is fixed.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- There is not a hearing assistance system.
- There is background noise in this area.
- Wayfinding signage is not provided.
- Lighting levels were even at the time of the survey, with unshaded light sources.
