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Café Hampden

Hampden Park, Letherby Drive, Glasgow, G42 9BA

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • The toilet with adaptations is located on level 2 before the museum entrance, and opposite the café.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free toilet facilities are located on level 2.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilets with adaptations.

Parking

  • Car Park View
    • The car park is located in front of the stadium, off Letherby Drive.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays have faded markings.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 490cm (depth).
    • There is a marked zone to one side but not at the rear.
    • The width of the marked zone is 100cm.
    • The nearest designated bay is 25m from the accessible entrance.
    • The most accessible route from the Blue Badge parking has slight ramps or slopes and bollards.
  • Charges and Restrictions View
  • Electric Vehicle Charging Points View
    • There are 2 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 200cm (width) x 500cm (depth).
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • The charging points require tap and pay (contactless payment).
    • There are no electric vehicle charging points designated for Blue Badge holders.

Drop-off Point

  • There is a designated drop-off point available.
  • The designated drop-off point is located to the rear of the car park, opposite the reception entrance.
  • There is no dropped kerb from the drop-off point.

Entrance (Reception - Level 3)

  • This entrance is located at the front of the stand.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 20+ steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 152cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Reception

  • The reception is located on level 3, ahead as you enter.
  • The distance from the reception entrance is 5m.
  • There is step-free level access to reception.
  • The height of the reception desk is 121cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 108cm.
  • There is not a hearing assistance system.
  • There is background noise in this area which varies depending on the function/event.
  • Some flooring is shiny.
  • Lighting levels vary due to the use of large glazed walls.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: tables and coffee tables.

Lift (Reception)

  • The lift surveyed is located on level 3, through to the rear of reception.
  • The distance from the reception entrance is 20m.
  • The most accessible route to the lift has step-free level access and manual doors.
  • Levels 1, 2, 3, 4 and 5 are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 128cm (width) x 155cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, an audible announcer, a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Stairs (Reception)

  • The stairs surveyed are located on level 3, to the left of reception.
  • Levels 2, 3, 4 and 5 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • There are further stairs near the reception lifts and throughout the building.

Entrance (Accessible - Level 2)

  • This entrance is located at the front of the stadium, to the left of the reception entrance steps.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The slope has a slight gradient.
  • There is an intercom at a height of 120cm.
  • There are double manual doors at this entrance.
  • The locked door can be opened on request.
  • The doors open away from you.
  • The width of the opening is 74cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is step-free level access as you enter.
  • When visiting the Scottish Football Museum or Hampden Stadium Tour, staff will accompany visitors from this entrance via the lifts or stairs to the museum or café.

Lift (Accessible Lift to South Stand - Level 2)

  • The lift surveyed is located through to the left after you enter.
  • The distance from the accessible entrance is 30m.
  • The most accessible route to the lift has step-free level access and manual doors.
  • Levels 2 and 3 are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 109cm.
  • The internal dimensions of the lift are 157cm (width) x 133cm (depth).
  • The internal lift control buttons have tactile markings and a low visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs (South Stand)

  • The stairs surveyed are located to the left from the accessible entrance.
  • Levels 2 and 3 can be accessed by these stairs.
  • There are 15 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.
  • There are further stairs throughout the building.

Lift (Media Centre Lift to Museum / Café / Sports Clinic - Level 3)

  • The lift surveyed is located on level 3, through to the right from the lift (accessible lift to South Stand).
  • The distance from the lift is 50m.
  • The most accessible route to the lift has step-free level access and a lift.
  • Levels 3, 2 and 1 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 128cm (width) x 138cm (depth).
  • The internal lift control buttons have a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator, a mirror to aid reversing and an audible announcer.
  • Lighting levels were low at the time of the survey.

Entrance (Café)

  • This entrance is located at the front of the café on level 2.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors at this entrance.
  • The doors are permanently held open.
  • The width of the opening is 152cm.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 136cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Eating and Drinking

  • Location and Service View
    • The café is located on level 2, near the Scottish Football Museum.
    • The most accessible route has step-free level access, a lift and manual doors.
    • This area has a counter where food and drink can be ordered, a buffet counter, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are available on a board and displayed on the counter.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the rear of the café.
    • There is step-free level access to the counter.
    • The height of the counter is 105cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 86cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, benches and high stools.
    • Furniture available in this area includes: tables and high tables.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Level 2 - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left from the media centre / museum lift on level 2, before the museum entrance.
    • The distance from the lift is 10m.
    • The most accessible route to the toilet has a lift, manual doors and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 88cm.
    • The door has a twist lock.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 210cm (width) x 176cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 149cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 88cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 75cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 92cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 78cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 97cm.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.