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Overview

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• About View
  • The City Halls is made up of the Grand Hall, Recital Room, Club Room and Candleriggs Bar. The Old Fruitmarket is part of the City Halls complex but it is its own separate space.
    The City Halls and Old Fruitmarket is a multipurpose, flexible concert, function and conference venue.
    The venue is also home to private clients including the BBC Scottish Symphony Orchestra and the Scottish Music Centre.
  • Facilities available in the venue include: the Old Fruitmarket music venue, the Grand Hall concert hall, Recital Room and Clubroom lettable spaces, offices, rehearsal rooms, Bazaar Bar, Old Fruitmarket Bar and Candleriggs Bar.
  • View information on opening times.
• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking, on-street standard parking, a public car park nearby and a taxi rank.
  • The name of the nearest car park is Q-Park Candleriggs on Albion Street.
  • View information on Q-Park Candleriggs (opens new tab) .
  • The nearest train station is Glasgow Queen Street or Glasgow Central.
  • The nearest underground station is High Street.
  • The nearest bus station is Buchanan Bus Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
  • There are designated on-street Blue Badge and standard parking bays on Albion Street within close proximity to the Stage Door entrance. There is additional on-street standard parking on Ingram Street.
  • There is no on-street parking on Candleriggs.
  • Multi-storey parking may be found on Albion Street at Q-Park Candleriggs. The car parks has designated Blue Badge bays and lift access. Customers may pre-book parking via the Q-park website or app and use the code CHOF25 for a 25% discount.
  • Please note the Ingram Street NCP is due for permanent closure.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is a stage door entrance with step-free level access at the rear of the building giving access to the stage door reception.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the link corridor between the front and the rear of the building, including the toilet with adaptations and standard toilets and the Candleriggs bar on level 3.
  • The following areas have stepped access: the front entrance to the Old Fruitmarket, the balcony seating in the Grand Hall, the stall seating in the Grand Hall other than the terraces and back row.
  • Access throughout may include manual doors and doors permanently held open.
  • Levels 1, 2, 3, 4, and 5 can be accessed via a standard lift and stairs.
  • Facilities are located on the following floors:-
    Level 1 - the main lobby, box office, Old Fruitmarket, Bazaar Bar, toilets
    Level 2 - cloakroom, toilets, baby change
    Level 3 - Recital Room, Candleriggs bar, Old Fruitmarket balcony, toilets
    Level 4 - Grand Hall stalls
    Level 5 - clubroom meeting room, toilets
    Level 6 - Grand Hall balcony.
• Getting Help and Assistance View
  • There is seating available.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • British Sign Language Interpreters can be requested prior to your visit.
  • Documents are available in the following formats: Braille (on request) and large print (on request).
  • Glasgow City Halls offers the free Sennheiser MobileConnect app for assistive listening, available on iOS and Android. You can use this app with your own smartphone and headphones, neck loop, or hearing aids to listen to events. To use it, download the app, connect to the "Hearing Assist" WiFi network within the venue, and then adjust the sound levels to your preference.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
• Related Access Guides View
  • View information on City Halls Stage Door (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located on level 1, level 2 and level 3.
  • The toilets with adaptations have a transfer space on both sides.
  • There is a slight slope to the toilet facilities on level 1.
  • The male and female standard step-free toilet facilities are located on:-
    Level 1 - at the rear of the Bazaar Bar
    Level 2 - to either side of the cloakroom
    Level 3 - to the right side of the Candleriggs Bar
    Level 5 - to the rear of the Clubhouse (limited access).
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located on level 1 and 2.
  • The baby changing facilities are located on:-
    Level 1 within the toilet with adaptations cubicle
    Level 2 in the Baby Changing and First Aid room to the right of the cloakroom
    Level 2 in the female standard toilet facilities to the right of the cloakroom.

You are on Parking. Skip to the next section.

Parking

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• On-street Parking View
  • The on-street designated Blue Badge parking bays are located on Albion Street.
  • The Blue Badge bays are clearly marked.
  • There is additional standard on-street parking on Ingram Street.
  • There is no parking on Candleriggs.
• Public Car Parks View
  • There is a public car park located on Albion Street.
  • The name of the car park is Q-Park Candleriggs.
  • Designated Blue Badge parking bays are available in the car park.
  • City Halls customers are invited to book in advance on the Q-Park website or app and use the code CHOF25 for a 25% discount at the Q-Park Candleriggs multistorey car park.
  • Please note that the Ingram Street NCP carpark adjacent to the venue is due to permanently close.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located at the front of the building on Candleriggs.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 142cm.
• The doors have a medium visual contrast.
• Doors may be held open during performances.
• There are manual doors to either side of the main entrance with a similar opening width.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout the majority of areas, this may include the use of a lift.
• The following areas have step-free access via ramps or slopes: the level 1 toilet facilities and Old Fruitmarket accessible entrance, the Candleriggs bar and Old Fruitmarket balcony.
• The following areas have stepped access: the level 1 entrance to the Old Fruitmarket.
• Access throughout may include uneven surfaces, manual doors and doors permanently held open.
• Some flooring is shiny.
• The visual contrast between the walls and floor varies between low and high.
• There is background noise in this area which varies depending on the function/event.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs with armrests, chairs without armrests, armchairs and sofas.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable in some areas.

You are on Box Office. Skip to the next section.

Box Office

• The reception is located on Level 1 to the left as you enter via the main entrance.
• The distance from the main entrance is 10m.
• The most accessible route to reception has uneven surfaces and doors permanently held open.
• There is step-free level access to reception.
• The height of the reception desk is 100cm.
• There is a lowered section at the desk.
• The height of the lowered section is 71cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• Glasgow City Halls offers the free Sennheiser MobileConnect app for assistive listening, available on iOS and Android. You can use this app with your own smartphone and headphones, neck loop, or hearing aids to listen to events. To use it, download the app, connect to the "Hearing Assist" WiFi network within the venue, and then adjust the sound levels to your preference.
• There is background noise in this area which varies depending on the function/event.
• Some flooring is shiny.
• Lighting levels vary due to the use of large glazed walls.
• Lighting levels are adjustable.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: benches.
• The seating is fixed.
• The Box Office is only open during events and concerts.

You are on Old Fruitmarket. Skip to the next section.

Old Fruitmarket

• The Old Fruitmarket is located on level 1 to the rear of the main entrance foyer, next to the Bazaar Bar.
• There is written text signage on or near the door.
• There is step-free access via ramp into this area.
• The ramp has a slight gradient.
• The ramp is over 150cm wide with no handrails.
• The ramp bypasses the steps.
• There are 3 steps with no handrails.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 13cm.
• The depth of the steps is between 30cm and 45cm.
• The ramp gives access to the accessible entrance. The steps give access at the Old Fruitmarket main entrance.
• There is a single manual door with a low visual contrast.
• The door opens towards you.
• The door requires effort to open.
• The width of the opening is 83cm.
• This entrance is off the main corridor on the left of the building, to the right of the main Old Fruitmarket entrance.
• Facilities available in this area include: music venue and bar.
• There is step-free level access throughout the area, this may include the use of a lift.
• Access throughout the area may include uneven surfaces.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor have a low visual contrast.
• Seating available in this area includes: chairs without armrests.
• There is background noise in this area which varies depending on the function/event.
• Wayfinding signage is not provided.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable.
• There is a designated seating area on the balcony accessed by the main lift at level 3 from the Candleriggs bar.
• There are spiral staircases between the balcony and the main floor that are rarely used.

You are on Old Fruitmarket Bar. Skip to the next section.

Old Fruitmarket Bar

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• Location and Access View
  • The Old Fruitmarket Bar is located in the Old Fruitmarket music venue.
  • The most accessible route has step-free level access and uneven surfaces.
  • There is step-free level access into this area.
  • There is a short steep ramp halfway along the bar.
• Service View
  • This area has a bar where drinks can be ordered.
  • The following are available: drinking straws and takeaway cups.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 117cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 113cm.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the main bar.
  • Seating available in this area includes: chairs without armrests.
  • Lighting levels were low at the time of the survey.
  • Lighting levels are adjustable.

You are on Bazaar Bar. Skip to the next section.

Bazaar Bar

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• Location and Access View
  • The Bazaar Bar is located on level 1 to the rear of the main entrance foyer, next to the Old Fruitmarket music venue.
  • The most accessible route has step-free level access and doors permanently held open.
  • There is step-free level access into this area.
• Service View
  • This area has a bar where drinks can be ordered and numerous seating options.
  • Full table service is not available.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 82cm.
• Seating Area View
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables and long tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.

You are on Toilet with Adaptations (Level 1 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Level 1 - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on level 1 in the corridor between the front and rear of the building.
  • The distance from the main entrance is 40m.
  • The most accessible route to the toilet has step-free level access, slight ramps or slopes, manual doors and doors permanently held open.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens by sliding and has a high visual contrast.
  • The width of the door opening is 80cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 176cm (width) x 196cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet.
  • The lateral transfer space is 86cm (from the side of the toilet pan).
  • There is a push button flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 96cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a medium visual contrast.
  • The soap dispenser is 97cm from the floor.
  • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
  • The towel dispenser has a medium visual contrast.
  • The towel dispenser is 116cm from the floor.
  • There is not a hand dryer.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 144cm from the floor.
  • The height of the baby change facility when in use is 90cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left as you enter.
• The distance from the main entrance is 20m.
• The most accessible route to the lift has step-free level access and manual doors.
• Levels 1, 2, 3, 4, 5 and 6 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 127cm.
• The internal dimensions of the lift are 135cm (width) x 250cm (depth).
• The internal lift control buttons have tactile markings and a high visual contrast.
• The majority of the internal controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
• Lighting levels were even at the time of the survey.
• There is a second smaller lift on the right of the building giving access to the levels 1, 2, 3 and 5.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located directly ahead as you enter via the main entrance.
• Levels 1, 2, 3, 4, 5 and 6 can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is an alternative fire escape staircase on the front right of the building, as shown in the photographs.

You are on Cloakroom - Level 2. Skip to the next section.

Cloakroom - Level 2

• The counter is located on level 2.
• The distance from the lift is 15m.
• There is step-free level access to the counter.
• The height of the counter is 100cm.
• There is not a lowered section at the counter.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• Glasgow City Halls offers the free Sennheiser MobileConnect app for assistive listening, available on iOS and Android. You can use this app with your own smartphone and headphones, neck loop, or hearing aids to listen to events. To use it, download the app, connect to the "Hearing Assist" WiFi network within the venue, and then adjust the sound levels to your preference.
• There is background noise in this area which varies depending on the function/event.

You are on Baby Changing Room - Level 2. Skip to the next section.

Baby Changing Room - Level 2

• The room surveyed is located on level 2 to the right of the cloakroom.
• The distance from the lift is 20m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens by sliding and has a high visual contrast.
• The width of the door opening is 80cm.
• Internally the door has a high visual contrast.
• The height of the baby change facility when in use is 95cm.
• There is a wash basin, a paper towel dispenser, an emergency alarm and a mirror in the room.
• The wash basin has a push tap.
• The room has a waste bin and a nappy/incontinence items bin.
• Seating available in the room includes: chairs without armrests.
• The walls and floor have a medium visual contrast.
• Lighting levels were even at the time of the survey.
• There is also a first aid kit stored in this room.

You are on Grand Hall. Skip to the next section.

Grand Hall

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• Theatre Information View
  • Advanced bookings are available.
  • The Grand Hall is located on level 4 (stalls) and level 6 (balcony).
  • Concessions are available.
  • Signed performances are available.
  • Signed performances are available on request to individual shows promoters.
  • Autism friendly/relaxed performances are dependent on the promoter and the particular concert/show.
  • Sensory friendly performances are not available.
  • There is not a hearing assistance system.
  • Glasgow City Halls offers the free Sennheiser MobileConnect app for assistive listening, available on iOS and Android. You can use this app with your own smartphone and headphones, neck loop, or hearing aids to listen to events. To use it, download the app, connect to the "Hearing Assist" WiFi network within the venue, and then adjust the sound levels to your preference.
• Auditorium View
  • The most accessible route to the auditorium has step-free level access and a lift.
  • There is step-free level access to a row of seating.
  • There is a designated seating area.
  • The following rows have step-free access via ramps or slopes: main stalls rear row and the side terraces.
  • The following rows have stepped access: main stalls tiered seating and the balcony seating.
  • View the seating plan/auditorium map (opens new tab) .
  • Some flooring is shiny.
  • Seating available includes: flip-down seats with armrests.
  • View information on the balcony seating (stepped access).

You are on Candleriggs Bar. Skip to the next section.

Candleriggs Bar

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• Location and Access View
  • The Candleriggs bar is located on level 3 to the right as you exit the lift.
  • The most accessible route has step-free level access, a lift and doors permanently held open.
  • There is step-free access via ramp into this area.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide with no handrails.
  • There are double manual doors with a high visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 146cm.
  • The doors are held open during events.
• Service View
  • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • The following are available: drinking straws and takeaway cups.
  • There is not a hearing assistance system.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a lowered section at the counter.
  • The counter has windows and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests and sofas.
  • Furniture available in this area includes: tables, coffee tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the use of large glazed walls.