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Glasgow City Chambers - West Building

82 George Square, Glasgow, G2 1DU

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Access Guide

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Overview

  • About View
    • This is a council headquarters building.
    • Facilities available in the venue include: free daily tours, function suites, meeting rooms, council chamber and offices.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via ramp at the most accessible entrance.
    • The following areas have step-free access via ramps or slopes: both sides of the building, civic (function suites and event spaces) to the left and working (meeting rooms and offices) to the right, including the lift.
    • The following areas have stepped access: the civic side and rear of the first floor, male and female first floor toilets, and some raised seating areas in the council chamber.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground, first, second and third floors can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a fixed hearing assistance system.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: phone charging points and Wi-Fi.
    • Staff receive the following training: equality training and autism awareness.

Opening Times

  • Monday 09:00 - 17:00.
  • Tuesday 09:00 - 17:00.
  • Wednesday 09:00 - 17:00.
  • Thursday 09:00 - 17:00.
  • Friday 09:00 - 17:00.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located to the left as you enter, and round to the right from the lift on the second floor.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female step-free standard toilet facilities are located on the second floor, round to the right from the lift.
    • The male and female standard toilet facilities are located on the first floor.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations to the left as you enter.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located George Street, Cochrane Street and South Frederick Street.
    • The Blue Badge bays are clearly marked and signposted.

Entrance

  • This entrance is located at the front of the building, on George Square.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • The ramp is over 150cm wide with handrails on both sides.
  • The handrails are easy to grip.
  • There are double automatic doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The doors open away from you.
  • There is a push pad at a height of 90cm.
  • The width of the opening is 91cm.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 85cm.
  • There is also a manual revolving door to the right.
  • There is step-free level access as you enter.
  • The street is marked as closed due to construction works in George Square at the time of survey (October 2025), although there is access to the City Chambers building only from George Street. This will switch to only being accessed from Cochrane Street further into the construction phase.

Reception

  • The reception is located to the right as you enter.
  • The distance from the entrance is 20m.
  • There is step-free level access to reception.
  • The height of the reception desk is 85cm.
  • There is not a lowered section at the desk.
  • The reception has windows.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There may be background noise in this area.
  • Some flooring is patterned.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: sofas.
  • The seating is fixed.

Getting Around

  • The following areas have step-free access via ramps or slopes: both sides of the building, civic (function suites and event spaces) to the left and working (meeting rooms and offices) to the right, including the lift.
  • The following areas have stepped access: the civic side and rear of the first floor, male and female first floor toilets, and some raised seating areas in the council chamber.
  • Access throughout may include manual doors.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • Some of the columns in the venue have a reflective finish.
  • There may be background noise.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: armchairs and sofas.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Lift

  • The lift surveyed is located through to the rear right of the building.
  • The distance from the entrance is 45m.
  • The most accessible route to the lift has a steep ramp or slope.
  • The basement, ground, first, second and third floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • None of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 100cm.
  • The internal dimensions of the lift are 130cm (width) x 110cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.

Stairs (Civic - Functions Suites and Event Spaces)

  • The stairs surveyed are located through to the left of the building.
  • There are permanently held open doors to access the stairwell.
  • The ground, first, second and third floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have no handrails.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Stairs (Working - Meeting Rooms and Offices)

  • The stairs surveyed are located through to the right of the building.
  • There are permanently held open doors to access the stairwell.
  • The ground, first, second and third floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are unmarked and have no handrails.
  • The height of the steps is not between 15cm and 18cm.
  • The height of the highest step is 14cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels vary due to the use of large glazed walls.

Toilet with Adaptations (Ground Floor - Transfer Both Sides)

  • Location and Access View
    • The toilet surveyed is located to the left as you enter.
    • The distance from the entrance is 5m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 82cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 305cm (width) x 230cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is lateral transfer space on both sides of the toilet, however they are obstructed.
    • The lateral transfer space on the left is 107cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 140cm (from the side of the toilet pan).
    • There is a spatula flush on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high visual contrast.
    • There is a dropdown rail on the left as you face the toilet.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder is located on the dropdown rail.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 99cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 88cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 102cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are multiple coat hooks.
    • The coat hooks are 117cm and 149cm from the floor.
    • The height of the baby change facility when in use is 93cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Second Floor - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on the second floor, round to the right from the lift.
    • The distance from the lift is 35m.
    • The most accessible route to the toilet has step-free level access and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 83cm.
    • The door has a sliding bolt lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 220cm (width) x 187cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 128cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is not a toilet roll holder.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 76cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 77cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 122cm from the floor.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
    • Lighting levels are adjustable.