You are on Overview. Skip to the next section.

Overview

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• About View
  • This is a leisure centre.
  • Facilities available in the venue include: the sports hall, tennis courts and spectators' area, studios, gyms, swimming pools and café.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Argyle Street.
  • The nearest underground station is Bridge Street.
  • The nearest bus station is Buchanan Bus Station.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is located at the rear of the building.
    There is a similar entrance at the front of the building on Ballater Street.
  • There is step-free level access throughout.
  • The following areas have stepped access: some of the poolside showers.
  • Access throughout may include automatic doors and narrow walkways.
  • Ground, balcony and first floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: equality training.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located on the first floor, to the right from the lift.
  • The toilet with adaptations has a left hand transfer space.
  • The male and female step-free standard toilet facilities are located through to the rear left of the building and also within the swimming pool changing village.
• Changing Places and Changing Facilities View
  • The changing facilities which have adaptations are located through to the rear left of the building, and to the left as you enter the swimming pool changing village.
  • Standard changing facilities are located through to the left of the building, and to the right as you enter in the swimming pool changing village.
• Washroom and Shower Facilities View
  • The shower facilities which have adaptations are located through to the rear left of the building, in the standard changing rooms.
  • Standard shower facilities are located in the standard changing rooms and swimming pool changing village.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located at the rear of the building.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 10 designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 260cm (width) x 480cm (depth).
  • There is a marked zone to one side but not at the rear.
  • The width of the marked zone is 110cm.
  • The nearest designated bay is 25m from the rear entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Drop-off Point View
  • There is not a designated drop-off point available.

You are on Entrance (Rear). Skip to the next section.

Entrance (Rear)

• This entrance is located at the rear of the building, off the car park.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance.
• The doors open towards you.
• The width of the opening is 130cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.

You are on Reception. Skip to the next section.

Reception

• The reception is located to the left as you enter.
• The distance from the entrance is 10m.
• There is step-free level access to reception.
• The height of the reception desk is 111cm.
• There is a lowered section at the desk.
• The height of the lowered section is 75cm.
• The reception has a television, windows, glazed screens and patterned/distracting backgrounds.
• There is a clearly signed portable hearing assistance system.
• The hearing assistance system was tested, however it was not working at the time of the survey.
• There is background noise in this area.
• Lighting levels vary due to the use of large glazed walls.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.
• There are security barriers with a wider opening which are operated by key card.

You are on Opening Times (Encore Café). Skip to the next section.

Opening Times (Encore Café)

• Monday 00:00 - 00:00.
• Tuesday 00:00 - 00:00.
• Wednesday 00:00 - 00:00.
• Thursday 00:00 - 00:00.
• Friday 00:00 - 00:00.
• Saturday 00:00 - 00:00.
• Sunday 00:00 - 00:00.
• Please click here for information on opening times.

You are on Eating and Drinking (Encore Café). Skip to the next section.

Eating and Drinking (Encore Café)

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• Location and Access View
  • Encore Café is located to the rear right as you enter the leisure centre.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
  • There is open plan access into the café.
• Service View
  • This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus are wall-mounted and available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups, easy grip cutlery and takeaway cutlery.
  • There is a portable hearing assistance system on request.
• Order and Payment View
  • The service counter was surveyed.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has patterned/distracting backgrounds.
  • The height of the tray rail is 51cm.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a low visual contrast.
  • Seating available in this area includes: chairs without armrests, armchairs and high stools.
  • Furniture available in this area includes: tables and booths.
  • Some chairs and tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Getting Around. Skip to the next section.

Getting Around

• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include manual doors and narrow walkways.
• Some flooring is shiny.
• The visual contrast between the walls and floor varies between low and high.
• Some of the walls have a reflective finish.
• There is background noise.
• Wayfinding signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in the walkways includes: chairs without armrests and armchairs.
• Lighting levels vary due to the size of the space.

You are on Room (Sports Hall). Skip to the next section.

Room (Sports Hall)

• The room is located through to the rear left of the building.
• The distance from the entrance is 40m.
• The most accessible route to the room has step-free level access and manual doors.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a medium visual contrast.
• One of the doors was locked at the time of the survey.
• The locked door can be opened on request.
• The doors open towards you.
• The width of the opening is 73cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: chairs without armrests and benches.
• There is a portable hearing assistance system on request.
• Additional facilities/services include: a flashing fire alarm.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Gym. Skip to the next section.

Gym

• The gym is located through to the left as you enter, beyond reception .
• There is step-free level access into the gym.
• There are double manual doors with a medium visual contrast.
• The doors open towards you.
• The width of the opening is 150cm.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The gym is staffed when open.
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• There is some clear manoeuvring space between equipment (150cm x 150cm).
• Equipment includes free weights, cable resistance machines, upper body machines where fixed seats can be removed and arm cycles.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (Gym). Skip to the next section.

Counter (Gym)

• The counter is located on the left as you enter the gym.
• The distance from the gym entrance is 2m.
• There is step-free level access to the counter.
• The height of the counter is 109cm.
• There is not a lowered section at the counter.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located through the barriers to the right as you enter, opposite reception .
• The distance from the entrance is 10m.
• The most accessible route to the lift has step-free level access and automatic doors.
• The ground and first floors are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 102cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• Some of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a separate door to exit, a mirror to aid reversing and a visual floor indicator.
• Lighting levels were low at the time of the survey.

You are on Stairs. Skip to the next section.

Stairs

• The stairs surveyed are located through the barriers to the right as you enter.
• The ground and first floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps have faded markings and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the size of the space.

You are on Pool (Main). Skip to the next section.

Pool (Main)

• This is an indoor swimming pool.
• There is step-free level access throughout this area.
• Access throughout this area may include slippery surfaces and narrow walkways.
• Some flooring is patterned.
• Seating available around the pool includes: benches.
• The seating is fixed.
• There is an emergency alarm at poolside.
• Lighting levels vary due to the use of large glazed walls.
• Access into the water is via a ladder.
• The pool is staffed at all times.
• The following adaptations are available for disabled people: manual hoist.

You are on Pool (Leisure). Skip to the next section.

Pool (Leisure)

• This is an indoor relaxation pool.
• There is step-free level access throughout this area.
• Access throughout this area may include slippery surfaces.
• Some flooring is patterned.
• There is not an emergency alarm at poolside.
• Lighting levels vary due to the use of large glazed walls.
• Access into the water is via a ramp or a ladder.
• The ramp has a handrail on the right going down.
• The pool is staffed at all times.
• There is a lazy river at the deep end, with submersed seating on the inside wall.

You are on Changing Room with Adaptations (Swimming Pool Changing Village). Skip to the next section.

Changing Room with Adaptations (Swimming Pool Changing Village)

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• Location and Access View
  • The changing room surveyed is located to the left as you enter the swimming pool changing village.
  • The distance from the changing village entrance is 5m.
  • The most accessible route to the changing room has step-free level access.
  • There is step-free level access into the changing room.
  • There is pictorial and written text signage on or near the door.
  • The door opens by sliding and has a low visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • Facilities available in the changing room include: a toilet, a wash basin, a wheel-in shower and a baby change table.
  • The dimensions of the changing room are 226cm (width) x 193cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left of the toilet as you look at it, however it is obstructed.
  • The lateral transfer space is 90cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has varying visual contrasts.
  • There is no dropdown rail for the toilet.
  • The toilet seat is 43cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 111cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left of the wash basin as you look at it.
  • The wash basin grab rail has varying visual contrasts.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 110cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 85cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The changing room has a nappy/incontinence items bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 122cm.
  • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • There is a flip-down shower seat.
  • The shower seat is 49cm from the floor.
  • The shower controls are twist turn mixer.
  • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Changing Room with Adaptations (Dry Activity Changing - Left Hand Transfer). Skip to the next section.

Changing Room with Adaptations (Dry Activity Changing - Left Hand Transfer)

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• Location and Access View
  • The changing room surveyed is located through to the left beyond reception, opposite the sports hall window.
  • The distance from the entrance is 45m.
  • The most accessible route to the changing room has step-free level access and manual doors.
  • There is step-free level access into the changing room.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 94cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • Facilities available in the changing room include: a toilet, a wash basin, a wheel-in shower and a dry seat for changing with a grab rail/dropdown rail.
  • The dimensions of the changing room are 245cm (width) x 215cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left of the toilet as you look at it.
  • The lateral transfer space is 175cm (from the side of the toilet pan).
  • There is a lever flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 45cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 104cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 77cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rail is on the left of the wash basin as you look at it.
  • The wash basin grab rail has varying visual contrasts.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 100cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is an unobstructed shelf.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The changing room has a nappy/incontinence items bin.
  • There are no coat hooks.
  • There is room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is an adjustable shower head which can also be detached.
  • There is no shower seat.
  • The shower controls are lever mixer.
  • There is a grab rail for the shower.
  • The shower grab rail has varying visual contrasts.
  • There is a pull cord emergency alarm for the shower, however it is not within 10cm from the floor.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Shower with Adaptations (Dry Activity Changing Rooms). Skip to the next section.

Shower with Adaptations (Dry Activity Changing Rooms)

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• Location and Access View
  • The shower surveyed is located through to the rear left of the building, within the male changing.
  • The distance from the entrance is 40m.
  • The most accessible route to the shower has step-free level access and manual doors.
  • There is step-free level access into the facility.
  • There is no signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door .
• Dimensions and Features View
  • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
  • There is a detachable shower head.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 48cm from the floor.
  • There are grab rails and dropdown rails for the shower.
  • The grab rails have varying visual contrasts.
  • The dropdown rails have varying visual contrasts.
  • There is no emergency alarm for the shower.
  • There is no mirror.
  • There is no shelf.
  • The facility has no disposal facilities.
  • There are multiple coat hooks.
  • The coat hooks are 164cm and 165cm from the floor.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were even at the time of the survey.
  • The male changing room shower with adaptations was surveyed, there is a similar facility in the female changing rooms.

You are on Toilet with Adaptations (First Floor - Transfer Both Sides). Skip to the next section.

Toilet with Adaptations (First Floor - Transfer Both Sides)

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• Location and Access View
  • The toilet surveyed is located on the first floor, to the right from the lift.
  • The distance from the lift is 10m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 95cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 247cm (width) x 206cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The lateral transfer space on the left is 100cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 107cm (from the side of the toilet pan).
  • There is a spatula flush on the right transfer side.
  • There is a horizontal grab rail on the left as you face the toilet.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the right as you face the toilet.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the right as you face the toilet.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 116cm from the floor.
  • The wash basin and taps cannot be reached when seated on the toilet.
  • The wash basin is 81cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 93cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a medium visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 72cm.
  • The walls and floor have a medium visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Lift (Tennis Viewing Gallery Balcony). Skip to the next section.

Lift (Tennis Viewing Gallery Balcony)

• The lift surveyed is located through to the rear left of the building.
• This lift is a platform lift.
• The distance from the entrance is 65m.
• The most accessible route to the lift has step-free level access and manual doors.
• The ground floor and the viewing gallery balcony are accessed by this lift.
• The lift door has a high visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 96cm.
• The internal dimensions of the lift are 102cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• The button needs to be pressed constantly when in use.
• Lighting levels were low at the time of the survey.

You are on Stairs (Tennis Viewing Gallery Balcony). Skip to the next section.

Stairs (Tennis Viewing Gallery Balcony)

• The stairs surveyed are located through to the rear left of the building .
• There is a single manual door to access the stairwell.
• The ground floor and the viewing gallery balcony can be accessed by these stairs.
• There are 13 steps between floors.
• The steps are clearly marked and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels vary due to the size of the space.
• There are similar stairs to the rear of the balcony.

You are on Seating Area (Tennis Viewing Gallery Balcony). Skip to the next section.

Seating Area (Tennis Viewing Gallery Balcony)

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• Location and Access View
  • The tennis viewing gallery is located on the balcony level through to the rear left of the building.
  • The most accessible route has step-free level access, a lift and manual doors.
  • There is step-free level access into this area.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.