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Glasgow Royal Concert Hall

2 Sauchiehall Street, Glasgow, G2 3NY

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free access via slope at the most accessible entrance.
    • There is an entrance at the junction of Sauchiehall Street and Buchannan Street which is accessed via 20+ steps.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: door 6 to the main auditorium front rows, the Strathclyde Suite toilets and the Green Room.
    • The following areas have stepped access: the lower floor standard toilets, the dressing room standard showers, the main auditorium doors except 6 for the front rows, and doors 2 or 5.
    • Access throughout may include manual doors and doors permanently held open.
    • The ground (North entrance) and levels 1, 2, 3 and 4 can be accessed via a standard lift, a platform lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There are fixed and portable hearing assistance systems.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language interpreters can be provided on request.
    • Documents are available in the following formats: Braille, large print (on request) and audio (on request).
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
    • Staff receive the following training: Disability Awareness Training.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 5 toilets with adaptations.
    • Toilets with adaptations are located on level 1 to the left from the North entrance lift, off the café bar and to the left from the new auditorium lift on level 3.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Ambulant toilet facilities are located on level 3 within the standard toilets.
    • The male and female step-free toilet facilities are located on level 3, to the left from the new auditorium lift.
    • The male and female toilet facilities are located down the stairs from the level 1 main auditorium lobby.
  • Changing Places and Changing Facilities View
    • Standard changing facilities are located down the stairs from the level 1 main auditorium lobby.
    • Parent and baby changing facilities are located within the toilets with adaptations on levels 1 and 3.
  • Washroom and Shower Facilities View
    • Standard shower facilities are located in the dressing rooms down the stairs from the level 1 main auditorium lobby.

Parking

  • On-street Parking View
    • On-street standard parking is available.
  • Public Car Parks View
    • There is a public car park located off Cowcaddens Road.
    • The name of the car park is Concert Square.
    • Designated Blue Badge parking bays are available in the car park.

Drop-off Point

  • There is a designated drop-off point available.
  • The designated drop-off point is located off Killermont Street at the North entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

Entrance (North)

  • This entrance is located on Killermont Street.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via slope at the entrance.
  • The lift bypasses the steps.
  • The slope has a slight gradient.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • There is a push pad at a height of 95cm.
  • The width of the opening is 180cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a high visual contrast.
  • There is a small lip on the threshold of the opening.
  • There is step-free level access via lift as you enter.
  • The lift bypasses the steps.
  • There are 9 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps have some clear markings.

Lift (North Entrance)

  • The lift surveyed is located to the right as you enter.
  • This lift is a platform lift.
  • The distance from the North entrance is 10m.
  • The most accessible route to the lift has step-free level access.
  • The ground and level 1 are accessed by this lift.
  • The lift door has a medium visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a low visual contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 100cm.
  • The internal dimensions of the lift are 93cm (width) x 160cm (depth).
  • The internal lift control buttons have tactile markings and a low visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There are other lifts available at this location which are of a similar size.
  • There is a similar platform lift to the left as you enter.

Toilet with Adaptations (Level 1 - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left after you enter, before the box office.
    • The distance from the North entrance lift is 35m.
    • The most accessible route to the toilet has a platform lift and step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 90cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 160cm (width) x 212cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 75cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 118cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 153cm from the floor.
    • The height of the baby change facility when in use is 82cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Reception (Box Office)

  • The reception is located on level 1, through to the left from the North entrance.
  • The distance from the North entrance lift is 50m.
  • The most accessible route to reception has manual doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 111cm.
  • There is a lowered section at the desk.
  • The height of the lowered section is 88cm.
  • The reception has patterned/distracting backgrounds and windows.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Counter (Cloakroom)

  • The counter is located on level 1, to the left from the North entrance lift.
  • The distance from the North entrance lift is 15m.
  • There is step-free level access to the counter.
  • The height of the counter is 75cm.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests.

Getting Around

  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the Strathclyde Suite toilets and Green Room.
  • The following areas have stepped access: the lower floor standard toilets.
  • Access throughout may include manual doors and doors permanently held open.
  • Some flooring is shiny and patterned.
  • There is a low visual contrast between the walls and floor in the majority of walkways.
  • There is background noise in some areas of the venue.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests, sofas and benches.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.

Exhibition Space (Exhibition Hall - Level 1)

  • This area is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system could not be tested at the time of the survey.
  • There are shows/talks with designated seating for wheelchair users.

Eating and Drinking (Café Bar - Level 1)

  • Location and Service View
    • The café bar is located on level 1, through to the left from the North entrance lift, beyond the box office.
    • The most accessible route has step-free level access, a platform lift and manual doors.
    • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are wall-mounted, displayed on the counter and available in large print.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the right of the area.
    • There is step-free level access to the counter.
    • The height of the counter is 108cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors, glazed screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The height of the tray rail is 87cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a low visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and sofas.
    • Furniture available in this area includes: tables, coffee tables and booths.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is no (or very little) background noise in this area.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.

Toilet with Adaptations (Café Bar - Level 1 - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left as you enter the café bar.
    • The distance from the North entrance lift is 85m.
    • The most accessible route to the toilet has step-free level access, a platform lift and manual doors.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 77cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 173cm (width) x 167cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 113cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a medium visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is no dropdown rail for the toilet.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 101cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 81cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 96cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 121cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There is one coat hook.
    • The coat hook is 141cm from the floor.
    • The height of the baby change facility when in use is 101cm.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Café Bar - Level 1 - Left Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the left as you enter the café bar.
    • The distance from the North entrance lift is 85m.
    • The most accessible route to the toilet has a platform lift, manual doors and step-free level access.
    • There is step-free level access into the facility.
    • There is Braille, tactile, pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 77cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 172cm (width) x 138cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a medium visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 43cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 105cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 80cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rail is on the left as you face the wash basin.
    • The wash basin grab rail has a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 104cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 118cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are no coat hooks.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey.

Lift (Café Bar - Doors 4/5)

  • The lift surveyed is located on level 1, beyond the café bar counter.
  • This lift is a platform lift.
  • The distance from the North entrance lift is 100m.
  • The most accessible route to the lift has step-free level access, manual doors and a platform lift.
  • Level 1 and 2 (near doors 4 and 5) are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 91cm.
  • The internal dimensions of the lift are 99cm (width) x 140cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The lift is slow moving and the button needs to be pressed constantly when in use.
  • Internally the lift has: a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There is a short steep slope into the lift on level 1.

Lift (Main)

  • The lift surveyed is located to the right from the North entrance.
  • The distance from the North entrance lift is 20m.
  • The most accessible route to the lift has a platform lift and step-free level access.
  • Levels 1, 2, 3 and 4 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 102cm (width) x 138cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift (New Auditorium)

  • The lift surveyed is located to the left from the North entrance lift.
  • The distance from the North entrance lift is 10m.
  • The most accessible route to the lift has a platform lift and step-free level access.
  • Levels 1, 3 and 4 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 77cm.
  • The internal dimensions of the lift are 107cm (width) x 138cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
  • Some of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer, a mirror to aid reversing and a visual floor indicator.
  • Lighting levels were even at the time of the survey.

Stairs

  • The stairs surveyed are located to the right from the North entrance.
  • Levels 1, 2, 3 and 4 can be accessed by these stairs.
  • There are 9 steps between floors.
  • The steps have some clear markings and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Eating and Drinking (Foyer Bar - Level 2)

  • Location and Service View
    • The foyer bar is located ahead from the main lift on level 2, near doors 1, 2 and 3.
    • The most accessible route has step-free level access, a lift and a platform lift.
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located ahead from the main lift.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has windows and mirrors which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables and coffee tables.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.

Exhibition Space (Main Auditorium)

  • This attraction is indoors.
  • The following areas have step-free access via ramps or slopes: the level 1 seating in the front rows (via door 6).
  • The following areas have stepped access: further seating rows.
  • Access throughout may include narrow walkways.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a medium visual contrast.
  • The following may be experienced here: smoke, fog, or misting effects and strobe or flashing lights.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.
  • Display information includes: audio description, braille, BSL and subtitles.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Some seating is fixed.
  • There are shows/talks with designated seating for wheelchair users.
  • The designated seating areas are located on level 2, via doors 2 and 5 alongside some step-free level access seating.
    There is step-free access to the front rows of seating via a steep slope down at door 6 on level 1.
    The floor area in front of the stage can operate like a lift, providing step-free access to the stage.

Eating and Drinking (Lomond / Clyde Foyer Bars - Level 3)

  • Location and Service View
    • The Lomond Foyer Bar is located round to the left from the main lift on level 3, near doors 7, 8 and 9.
      The Clyde Foyer Bar is located to the right from the main lift on level 3, near doors 10, 11 and 12.
    • The most accessible route has step-free level access, a lift and a platform lift.
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located opposite the side seating areas on level 3.
    • There is step-free level access to the counter.
    • The height of the counter is 108cm.
    • There is not a lowered section at the counter.
    • The counter has mirrors which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables and coffee tables.
    • Some seating is fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.

Exhibition Space (Green Room - Level 3)

  • This area is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The walls and floor have a medium visual contrast.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system could not be tested at the time of the survey.
  • Seating available in this area includes: chairs without armrests and benches.
  • Furniture available in this area includes: tables.
  • Some seating is fixed.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There are shows/talks with designated seating for wheelchair users.

Eating and Drinking (Strathclyde Bar - Level 3)

  • Location and Service View
    • The Strathclyde Bar is located on level 3, ahead to the left from the new auditorium lift.
    • The most accessible route has step-free level access, a lift and a platform lift.
    • This area has a bar where drinks can be ordered.
    • Full table service is not available.
    • Menus are wall-mounted.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • The counter is located at the rear of the level 3 foyer.
    • There is step-free level access to the counter.
    • The height of the counter is 108cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 76cm.
    • The counter has mirrors which may affect the ability of someone to lip read.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.

Exhibition Space (New Auditorium - Level 3)

  • The venue is indoors.
  • The following areas have stepped access: upper seating rows.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • Some flooring is shiny.
  • The walls and floor have a low visual contrast.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Lighting levels are adjustable.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system could not be tested at the time of the survey.
  • Seating available in this area includes: chairs with armrests.
  • The seating is fixed.
  • There are shows/talks with designated seating for wheelchair users.
  • There is one row of seating on level 4 which has step-free access, however space is restricted.
    The performance stage can be lifted from floor level to provide step-free access.

Exhibition Space (Strathclyde Suite - Level 3)

  • This area is indoors.
  • There is step-free level access throughout all areas.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • The flooring is patterned.
  • The walls and floor have a medium visual contrast.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system could not be tested at the time of the survey.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There are shows/talks with designated seating for wheelchair users.

Toilet with Adaptations (Strathclyde Suite - Level 3 - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on level 3, to the left from the new auditorium lift.
    • The distance from the new auditorium lift is 25m.
    • The most accessible route to the toilet has slight ramps or slopes, a lift, manual doors and a platform lift.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 157cm (width) x 223cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 76cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 109cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 94cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 114cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 98cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 82cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Green Room - Level 3 - Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located on level 3, to the left from the new auditorium lift.
    • The distance from the new auditorium lift is 60m.
    • The most accessible route to the toilet has a lift, a platform lift, slight ramps or slopes and manual doors.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 174cm (width) x 196cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 107cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a low visual contrast.
    • The soap dispenser is 97cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a high visual contrast.
    • The towel dispenser is 113cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high visual contrast.
    • The hand dryer is 96cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 83cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.