Access Guide
Introduction
- Services / facilities within the building include Council Tax and Housing Benefit Service, Universal Credit Support (by appointment only and Jobs and Business Glasgow.
- Council Tax and Benefits Service Contact Centre - Pollokshaws Library link (new tab) - click here.
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Comments
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- The venue is Dementia Friendly.
- The venue offers a variety of classes and activities including Coder Dojo, Family Learning Homework Club, a Walking Group, and Arts and Crafts for Kids.
- The venue is also used by the Local Councillor for drop in sessions.
Opening Hours
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Pollokshaws West.
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is not a car park for public use within 200m (approx).
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are available.
- Standard marked parking bays are located on Shawbridge Street.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The standard parking bays are marked widthway only.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the venue on Shawbridge Road.
- There is stepped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- The width of the door opening is 130cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Step(s)
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- The step(s) is/are located leading to the entrance.
- There is/are 8 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 17cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are not easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
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Comments
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- The security barriers at the entrance have a width of 98cm between them (photograph 5).
Outside Access (Accessible Entrance)
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Entrance
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- This information is for the entrance located at the side of the venue on Ashtree Road.
- There is ramped/sloped access at this entrance.
- There is a bell/buzzer.
- The height of the bell/buzzer is 70cm (2ft 4in).
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 90cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located to the left of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on the right going up.
- The width of the ramp/slope is 120cm (3ft 11in).
Reception
- The desk/counter is 22m (24yd 2in) from the accessible entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are moderate to good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- Staff are trained to use the system.
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Comments
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- The height of the lowest function on the self-service machine is 40cm, the highest is 150cm (photograph 3).
Inside Access
- There is level access to the service(s).
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Library
- This library does not have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does have computers with accessible software.
- Auxiliary aids are available for computer users.
- A large text keyboard, large rollerball mouse and height adjustable chair is / are available.
Toilet with Adaptations
- Accessible toilet facilities are available.
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Location and Access
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- There is tactile, pictorial and written text signage on or near the toilet door.
- This accessible toilet is approximately 21m (22yd 2ft) from the accessible entrance.
- This accessible toilet is located to the right of reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 85cm (2ft 9in).
- The door is easy to open.
- The dimensions of the accessible toilet are 140cm x 205cm (4ft 7in x 6ft 9in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is not a lateral transfer space.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and open waste paper bin disposal units.
- There is a/are coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 43cm (1ft 5in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 105cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is placed higher than 74cm (2ft 5in).
- The height of the wash basin is 79cm (2ft 7in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are moderate to good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within this accessible toilet.
- The height of the baby change table once extended is 91cm (2ft 12in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located to the right of reception.
- The shared toilet(s) is/are approximately 19m (20yd 2ft) from the accessible entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels in the shared toilets are moderate to good.
Additional Info
- Documents can be requested in Braille.
- Documents are available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are not available.