You are on Overview. Skip to the next section.

Overview

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• About View
  • The Burrell Collection is a museum and gallery. The Burrell Collection is part of Glasgow Life Museums.
  • Facilities available in the venue include: a museum with exhibition spaces and galleries, event spaces, multi-use spaces, meeting rooms, learning room, large screen, restaurant, coffee bar, picnic areas, shop, toilet facilities and changing places.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest parking is located in front of the museum in Pollok Country Park.
  • The nearest train station is Pollokshaw West.
  • The nearest underground station is Shields Road.
  • The nearest bus station is Glasgow Buchanan Street.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
  • Local buses serve Pollokshaws Road including the 57 and 57A (First Bus) and number 3 (McGills). Please check bus websites for up to date information.
    A free electric shuttle bus operates in the park seven days a week between the park entrance at 2060 Pollokshaws Road and the Burrell Collection. Buses run 10.00 to 12.00 and 13.30 to 16.30 half hourly.
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access at the Heritage Entrance (accessible entrance) and at the Main Entrance to the ground floor.
  • There is step-free level access throughout, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the lower level of the special exhibition space and the first floor Maker's Galleries bridge between the front and rear galleries.
  • Access throughout may include doors permanently held open.
  • There are two changing places on the ground and lower ground floors.
• Getting Help and Assistance View
  • There is seating available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair.
  • Additional equipment which can be borrowed or hired includes: folding stools and sensory packs.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located on the ground floor near the Heritage Entrance.
  • British Sign Language Interpreters can be requested prior to your visit.
  • Documents are available in the following formats: large print and different languages.
  • You can access information about the exhibits using the Bloomberg app, which features the top 30 objects in the collection in 10 languages including BSL.
  • There are tours by staff, volunteers and curators on the app.
  • The guide can be downloaded by scanning the QR code at the entrance or the website athttps://burrellcollection.com/visit/burrell-and-bloomberg-connects/, or by downloading athttps://guides.bloombergconnects.org/en-US/guide/theBurrellCollection
  • Sensory kits are available from the reception desk.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: Wi-Fi.
  • Staff receive the following training: disability awareness / equality training.
• Related Access Guides View
  • Pollok House is located in Pollok Country Park. The house is undergoing a major refurbishment and likely to remain closed until the end of 2025.
  • View information on Pollok House (opens new tab) .
  • At the time of survey (September 2025) Pollok House was closed for refurbishment and maintenance works. It is expected to reopen in 2026.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • Toilets with adaptations are located by the ground floor Heritage Entrance, lower ground restaurant, and first floor central lifts.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free standard toilet facilities are located by the ground floor Heritage Entrance and by the lower ground floor near the restaurant.
  • The gender inclusive step-free standard toilet facilities are located by the ground floor Heritage Entrance.
• Changing Places and Changing Facilities View
  • The Changing Places toilet facilities are located by the ground floor Heritage Entrance and the lower ground floor restaurant.
  • Parent and baby changing facilities are located on the ground, lower ground, and first floors.
  • There is a parent and baby changing cubicle, and a baby changing unit in the toilet with adaptations cubicle and male and female toilet facilities on the ground floor by the Espresso coffee bar.
  • There is baby changing unit in the toilet with adaptations cubicle on the lower ground floor by the restaurant.
  • There is baby changing unit in the toilet with adaptations cubicle on the first floor by the central lift.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located opposite the building in Pollok Park off Pollokshaws Road.
  • The car park is open air/surface.
  • The car park surface consists of tarmac and concrete.
  • There are 15+ designated Blue Badge parking bays available.
  • The Blue Badge bays are clearly marked and signposted.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 600cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 120cm.
  • The nearest designated bay is 60m from the Heritage Entrance.
  • The most accessible route from the Blue Badge parking has step-free level access, a slight ramp or slope, uneven surfaces and bollards.
  • Blue Badge parking is on the Burrell Collection side of Knowehead Road. There are level kerbs at the parking bays without tactile paving.
  • For standard parking there are slight or steep slopes, and Knowehead Road to cross between the main car park and the Burrell Collection.
• Charges and Restrictions View
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Clearly presented parking signs are available.
  • Payment machines are located at the side of the car park.
  • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • View information on parking policies/charges (opens new tab).
  • For details of parking charges on the link above, looking under 'Getting here', and select the 'By car/ option.
  • Payment can be made by cash: no change is given. All coins are accepted except 10p, 5p, 2p and 1p coins.
  • Alternatively, there is a payment machine at the central exit from the car park which accepts card or contactless payment or payment can be made via the RingGo app, which has an additional 30p fee.
• Electric Vehicle Charging Points View
  • There are more than 10 electric vehicle charging points.
  • The dimensions of the surveyed electric vehicle charging bay are 260cm (width) x 490cm (depth).
  • The controls are at a suitable height for a wheelchair user.
  • The nozzle holster is not at a suitable height for a wheelchair user.
  • The charging points require tap and pay (contactless payment).
  • There are 2 electric vehicle charging points designated for Blue Badge holders.
  • The dimensions of the surveyed electric vehicle charging bay designated for Blue Badge holders are 225cm (width) x 600cm (depth).
  • The controls for the Blue Badge charging points are at a suitable height for a wheelchair user.
  • The nozzle holster for the Blue Badge charging points is not at a suitable height for a wheelchair user.
  • The charging points designated for Blue Badge holders require tap and pay (contactless payment).
  • The nearest Blue Badge charging point is 80m from the Heritage Entrance.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located opposite the Heritage Entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on Getting Inside. Skip to the next section.

Getting Inside

• The approach to the building is step-free with slight slopes.
• There are two regular use entrances to the building.
• The nearest accessible entrance from the car park and the shuttle bus stop is the Heritage Entrance.
• Both entrances have automatic doors and step-free level access.
• The entrances are not signed, however they are referred to as the Heritage Entrance and the Main Entrance throughout this guide.
• The Heritage Entrance gives step-free level access to the ground floor, including standard and adapted toilet facilities, Changing Place, Espresso coffee bar, quiet room, and main reception.
• The Main Entrance has step-free level access.
• There is a part-time entrance to the lower ground floor by the restaurant. This has stepped access only from the main entrance level externally, or step-free level access from the lower park level at the right side (east) of the building.

You are on Getting Around the Museum. Skip to the next section.

Getting Around the Museum

• The museum is indoors.
• There is step-free level access throughout all areas, this may include the use of a lift.
• Access throughout may include doors permanently held open and narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny and patterned.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: lighting effects, 3D visual effects on screen, interactive video effects, audio triggered by a sensor and audio triggered by the visitor.
• There is background noise which varies depending on the time of day.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable.
• Display information includes: tactile, pictorial, audio description, audio guides, information boards, touchscreens, televisions/screens, interactive exhibits at a suitable height for a wheelchair user, a mobile app, multi-language audio and BSL.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
• Furniture available in this area includes: tables and coffee tables.
• Some seating is fixed.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• There are shows/talks with designated seating for wheelchair users .
• Guided tours are available.
• There is step-free level access throughout the tour, this may include the use of a lift.
• Access throughout the tour may include doors permanently held open and narrow walkways.
• Wayfinding signage is provided throughout the tour.
• Signage is clearly visible with high contrasting colours.
• The Bloomberg Connects app provides an on-line guide to the museum in 10 languages including BSL.
  
• Guided tours on individual pieces, themes or most popular items are also led in person throughout the day. Please listen for announcements or ask at the main reception where tours usually begin.
• Large print guides are available in every gallery and exhibition space.
  
• Portable stools are available throughout the museum.

You are on Heritage Entrance. Skip to the next section.

Heritage Entrance

• This entrance is located to the left side at the front of the building.
• The approach to the entrance has bollards.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are large security doors at this entrance which are permanently held open during opening times.
• The minimum width between the bollards on the approach to the entrance is 120cm.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 155cm.
• The doors have a low visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open by sliding.
• The width of the opening is 154cm.
• The second set of doors have a low visual contrast.

You are on Main Entrance. Skip to the next section.

Main Entrance

• This entrance is located set back at the front of the building to the right of the Heritage Entrance.
• The approach to the entrance has uneven surfaces.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors at this entrance, however one door is locked or bolted.
• The doors open by sliding.
• The width of the opening is 140cm.
• The doors have a low visual contrast.
• The second door at the entrance was out of order at the time of survey (September 2025).

You are on Main Reception and Lobby. Skip to the next section.

Main Reception and Lobby

• The reception is located on the ground floor on the left as you enter.
• The distance from the Heritage Entrance is 30m.
• The most accessible route to reception has automatic doors.
• There is step-free level access to reception.
• The height of the reception desk is 80cm.
• There is a lowered section at the desk.
• The height of the lowered section is 75cm.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area which varies depending on the time of day.
• Lighting levels vary due to the size of the space.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and benches.
• Furniture available in this area includes: coffee tables.
• Sensory kits are available from the main reception.

You are on Central Lift. Skip to the next section.

Central Lift

• The lift surveyed is located in the centre of the building to the rear of the shop.
• The distance from the Heritage Entrance is 120m.
• The most accessible route to the lift has step-free level access.
• The lower ground, ground, first and second (limited access) floors are accessed by this lift.
• The lift door has a medium visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 110cm (width) x 140cm (depth).
• The internal lift control buttons have a low visual contrast, Braille markings and tactile markings.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator, a list of floor services/facilities, an audible announcer and a mirror to aid reversing.
• Lighting levels were even at the time of the survey.
• There are other lifts available at this location which vary in size.
• There is a larger goods lift also at this location which is staff operated only. It was out of use at the time of survey (September 2025).
  
• The second floor has limited access to staff offices only.

You are on Restaurant Lift. Skip to the next section.

Restaurant Lift

• The lift surveyed is located to the far right of the building.
• The distance from the Main Entrance is 100m.
• The most accessible route to the lift has step-free level access.
• The ground and lower ground floors are accessed by this lift.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have tactile markings and a high visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 90cm.
• The internal dimensions of the lift are 110cm (width) x 140cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a visual floor indicator and an audible announcer.
• Lighting levels were even at the time of the survey.

You are on Stairs - Ground to First. Skip to the next section.

Stairs - Ground to First

• The stairs surveyed are located on the right of the reception.
• The ground and first floors can be accessed by these stairs.
• There are 16 steps between floors.
• The steps are clearly marked and have handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 1cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There are similar stairs from the North Gallery. There are also similar stairs from the East Gallery, and the central area to the first floor Maker's Galleries, but with handrails on both sides.

You are on Stone Stairs - Ground to First. Skip to the next section.

Stone Stairs - Ground to First

• The stairs surveyed are located to the right of the reception lobby seating area.
• The ground and first floors at the Maker's Galleries bridge can be accessed by these stairs.
• There are 18 steps between floors.
• The steps are unmarked and have a handrail on the left going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Restaurant Stairs - Ground to Lower Ground. Skip to the next section.

Restaurant Stairs - Ground to Lower Ground

• The stairs surveyed are located to the far right (east) of the building at the front.
• The ground and lower ground floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have a handrail on the right going down.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.
• The stairs can be bypassed by either lift.

You are on Central Stairs and Screen - Multi-use Area. Skip to the next section.

Central Stairs and Screen - Multi-use Area

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• Access To View
  • The Central Stairs are located in the centre of the building to the rear of the shop, leading down to the screen and multi-use area on the lower ground floor. This area has step-free level and open access on both floors, which are linked by the Central lift.
  • This is a multi-use area for large screen presentations, talks, musical performances and as a picnic area for groups.
    
  • There is an unmarked designated area for wheelchairs at the front (lower ground floor) or open step-free access at the rear (ground floor).
  • There is open step-free access into the area at ground floor level and to lower ground floor level via the Central lift.
  • The Central stairs between the ground and lower ground floors give access to the seating rows.
  • There are 20 steps with a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail extends horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm .
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm and 45cm.
  • The steps run to the side of the stepped bench seating.
• Screen Information View
  • The following rows have step-free level access: the front row on the lower ground floor; the rear row of the seating area (not wheelchair accessible).
  • The following rows have stepped access: all seating apart from the front and rear rows.
  • Seating available in the screen includes concrete bench step seating.
• Designated Seating View
  • The most accessible route to the designated seating has step-free level access.
  • The designated seating area is located in the front row on the lower ground floor.
  • The designated seating area is not clearly marked or signed .
  • There are 3 designated spaces for wheelchair users.
  • Companions sit next to you and behind you.
  • There is space for an assistance dog to rest.
  • Companion seating is on the stepped concrete bench seating.

You are on North Galleries and The Burrells - Ground Floor. Skip to the next section.

North Galleries and The Burrells - Ground Floor

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open and narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: lighting effects, interactive video effects, audio triggered by a sensor and audio triggered by the visitor.
• There is background noise which varies depending on the time of day.
• Lighting levels vary due to the use of large glazed walls.
• Display information includes: tactile, pictorial, audio description, audio guides, information boards, touchscreens, televisions/screens, a mobile app, multi-language audio and BSL.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas and benches.
• Furniture available in this area includes: tables and coffee tables.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• The North Gallery stretches the full length of the ground floor at the rear and has large windows to one side providing views of the Pollok Country Park forest.
• The Burrells is a separate room within the gallery.
• There are interactive screens and games in the tables in The Burrells room.
• Large print guides are available in all galleries.

You are on Central Galleries - Ground Floor. Skip to the next section.

Central Galleries - Ground Floor

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open and narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny.
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: lighting effects, interactive video effects, audio triggered by a sensor and audio triggered by the visitor.
• There is background noise which varies depending on the time of day.
• Lighting levels were low at the time of the survey.
• Lighting levels are adjustable.
• Display information includes: pictorial, audio description, audio guides, information boards, touchscreens, televisions/screens, a mobile app, multi-language audio, BSL and subtitles.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs with armrests, chairs without armrests, benches and stools.
• Furniture available in this area includes: coffee tables.
• The surface height of the tables is not suitable for wheelchair users.
• The Central Galleries comprise three large rooms and six smaller rooms. Lighting levels in the Central Galleries are low to protect objects and artefacts.
• The larger rooms have dark walls hung with tapestries. There is a reactive lighting projection on one wall that reacts as you approach.
• There are screens, digital videos, and games that play sound and music that visitors can interact with. They are available in 10 different languages, in subtitle and audio for. This includes British Sign Language (BSL).
• Large print guides are available in all galleries.

You are on East Galleries - Ground Floor. Skip to the next section.

East Galleries - Ground Floor

• This area is indoors.
• There is step-free level access throughout all areas.
• Access throughout may include doors permanently held open and narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: lighting effects, 3D visual effects on screen, interactive video effects and audio triggered by the visitor.
• There is background noise which varies depending on the time of day.
• Lighting levels were low at the time of the survey.
• Lighting levels are adjustable.
• Display information includes: tactile, pictorial, audio description, audio guides, information boards, televisions/screens, interactive exhibits at a suitable height for a wheelchair user, a mobile app, multi-language audio, BSL and subtitles.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests and stools.
• The East Galleries contain tapestries and carpets. Lighting levels are lower in the gallery to protect the exhibits.
• There are video projections that have sound effects, voice overs and music.
• Large print guides are available in all galleries.

You are on Storytelling Gallery - Ground Floor. Skip to the next section.

Storytelling Gallery - Ground Floor

• This area is indoors.
• There is step-free level access throughout all areas.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor visual contrast varies between low and high.
• The following may be experienced here: lighting effects, 3D visual effects on screen, interactive video effects, audio triggered by a sensor and audio triggered by the visitor.
• There is background noise which varies depending on the time of day.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Lighting levels are adjustable.
• Display information includes: pictorial, audio description, audio guides, information boards, touchscreens, televisions/screens, interactive exhibits at a suitable height for a wheelchair user, a mobile app, multi-language audio and BSL.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests, armchairs and stools.
• Furniture available in this area includes: coffee tables.
• The surface height of the tables is not suitable for wheelchair users.
• There is a large interactive screen and video camera where visitors can see themselves with an overlay of different character outfits.
• Lighting is bright and even.
• The room has hanging tapestries.
• There is a quiet sitting and reading area with books that may also be purchased in the shop
• Large print guides are available in every gallery and exhibition space.

You are on Makers Galleries - First Floor. Skip to the next section.

Makers Galleries - First Floor

• All exhibits are indoors.
• There is step-free level access throughout all areas.
• The following areas have step-free access via ramps or slopes: the first floor bridge corridor and link gallery between the front (south side) and the rear (north side) galleries. The lift corridor parallel provides an alternative step-free level access.
• Access throughout may include doors permanently held open and narrow walkways.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• Some flooring is shiny and patterned.
• The walls and floor have a high visual contrast.
• The following may be experienced here: lighting effects, 3D visual effects on screen, interactive video effects, audio triggered by a sensor and audio triggered by the visitor.
• There is background noise which varies depending on the time of day.
• Lighting levels vary due to the size of the space.
• Display information includes: tactile, pictorial, audio description, audio guides, information boards, televisions/screens, a mobile app, multi-language audio and BSL.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs with armrests and stools.
• Furniture available in this area includes: tables.
• Some tables are fixed.
• The surface height of some of the tables is suitable for wheelchair users.
• The clear height under some of the tables is suitable for wheelchair users.
• The first floor galleries are themed around making objects. There are digital videos, touch screens, and interactive games.
  
• There are tactile displays in every gallery.
  
• The lighting in the front galleries (south side) is brighter and varied with a glazed wall and windows giving views to the front of the museum, and stained glass which casts colourful patterns on the floor.
  
• The lighting levels to the rear are darker, with balconies that overlook the ground floor North and Central Galleries.
  
• Large print guides are available in every gallery and exhibition space.
  
• Portable stools are available throughout the museum.

You are on Special Exhibition and Events Space - Lower Ground Floor. Skip to the next section.

Special Exhibition and Events Space - Lower Ground Floor

• This area is indoors.
• There is step-free level access throughout all areas.
• The following areas have step-free access via ramps or slopes: the lower level of the exhibition area.
• The following areas have stepped access: the lower level of the exhibition area.
• Access throughout may include doors permanently held open.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• The walls and floor have a high visual contrast.
• Lighting levels are adjustable.
• There is not a hearing assistance system.
• Seating available in this area includes: chairs without armrests, armchairs and stools.
• Furniture available in this area includes: tables.
• The surface height of the tables is suitable for wheelchair users.
• The clear height under the tables is suitable for wheelchair users.
• The layout, lighting, noise levels, display formats and any lighting, video, or visual effects will vary according to the exhibition.
• The exit and exhibition shop was closed at the time of survey, but will also vary in layout according to the exhibition.

You are on Museum Shop. Skip to the next section.

Museum Shop

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• Getting Around View
  • There is step-free level access throughout all areas.
  • Access throughout may include narrow aisles (less than 120cm).
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Aisle widths may be reduced by product bins or displays.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is background noise which varies depending on the time of day.
  • Seating available on this floor includes: chairs without armrests, armchairs and stools.
  • Lighting levels vary due to the use of large glazed walls.
  • The checkout area is located In the centre of the shop.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
• Payment Counter View
  • The counter surveyed was the main payment counter.
  • Signage is not provided for the counter.
  • The queue width is between 120cm and 150cm and there is no need to turn.
  • The payment counter has patterned/distracting backgrounds.
  • The height of the payment counter is 90cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 78cm.
  • The card payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Lighting levels vary due to the use of large glazed walls.
  • There are two hearing assistance systems at this payment counter. Both were working.
  • There is an additional payment point to the rear right of the shop. It has a height of 109cm, with a lowered section at 75cm. It also has a hearing assistance system which was working.

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Espresso Coffee Bar

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• Location and Access View
  • The Espresso coffee bar is located on the ground floor in the Heritage Entrance corridor.
  • The most accessible route has step-free level access.
  • There is step-free level access into this area.
• Service View
  • This area has a counter where food and drink can be ordered and numerous seating options.
  • Full table service is not available.
  • Menus are available on a board.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Please ask staff about any allergy issues.
• Order and Payment View
  • The payment counter was surveyed.
  • The counter is located on the left as you enter via the Heritage Entrance.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is not a lowered section at the counter.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a medium visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels vary due to the size of the space.
  • There is additional and varied seating available in the main reception lobby, and in the picnic areas on the first floor.

You are on Burrell Restaurant. Skip to the next section.

Burrell Restaurant

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• Location and Access View
  • The restaurant is located on the lower ground floor to the far right (east end) of the building.
  • The most accessible route has step-free level access and a lift.
  • There is step-free level access into this area.
  • There are double manual doors with a low visual contrast.
  • The doors are permanently held open.
  • The width of the opening is 240cm.
• Service View
  • This area has a counter where food and drink can be ordered, staff who can provide assistance with ordering and numerous seating options.
  • Full table service is not available.
  • Menus are handheld and wall-mounted.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • Please ask staff about any allergy issues or amendments to the menu that may be required.
  • Customers should choose a table first and then make their order at the service counter, saying the table number.
  • Staff are on hand if you need any help, and to bring food and drink to the table once ordered at the counter.
• Order and Payment View
  • The service counter was surveyed.
  • The counter is located on the left as you enter.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs without armrests, armchairs and benches.
  • Furniture available in this area includes: tables and coffee tables.
  • Some chairs are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area which varies depending on the time of day.
  • Lighting levels vary due to the use of large glazed walls.

You are on Picnic Areas - First Floor. Skip to the next section.

Picnic Areas - First Floor

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• Location and Access View
  • The picnic areas are located on the first floor at the front of the building, either end of the front Maker's Gallery to the left as you exit the main lifts.
  • The most accessible route has step-free level access and a lift.
  • There is step-free level access into this area.
  • There is an open access point into the picnic area at the reception end (front left) that is 144cm wide.
  • There is a single permanently held open door to the picnic area at the other end (front right corner) that is 90cm wide.
• Service View
  • This area has numerous seating options.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • Some flooring is patterned.
  • The walls and floor have a high visual contrast.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables and long tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is no (or very little) background noise in this area.
  • Lighting levels vary due to the use of large glazed walls.
  • Additional picnic area seating is located on the Central Stairs area.

You are on Quiet Room. Skip to the next section.

Quiet Room

• The room is located on the right as you enter via the Heritage Entrance near the Espresso coffee bar.
• The distance from the Heritage Entrance is 5m.
• The most accessible route to the room has step-free level access.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• The door has a locked extension leaf.
• The locked extension leaf can be opened on request.
• The door opens towards you.
• The width of the opening is 84cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is patterned.
• The walls and floor have a high visual contrast.
• Seating available in the room includes: armchairs.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There is no (or very little) background noise in this room.
• Lighting levels were low at the time of the survey.
• A sensory pack is available in the room. Additional sensory resources are available at the main reception.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• The room surveyed is located on the left as you enter via the Heritage Entrance.
• The distance from the Heritage Entrance is 10m.
• The most accessible route to the room has step-free level access.
• There is step-free level access into the room.
• There is pictorial and written text signage on or near the door.
• The door opens outwards and has a medium visual contrast.
• The width of the door opening is 84cm.
• Internally the door has a medium visual contrast.
• The height of the baby change facility when in use is 75cm.
• There is a wash basin and a paper towel dispenser in the room.
• The wash basin has a lever mixer tap.
• The room has a waste bin and a nappy/incontinence items bin.
• The walls and floor have a high visual contrast.
• Lighting levels were even at the time of the survey.
• There are additional baby change facilities in the female and male standard toilet facilities at the same location.

You are on Changing Places (Ground Floor). Skip to the next section.

Changing Places (Ground Floor)

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• Location and Access View
  • The Changing Places facility surveyed is located on the ground floor on the left as you enter via the Heritage Entrance.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the Heritage Entrance is 5m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 84cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a medium visual contrast.
  • The dimensions of the facility are 399cm (width) x 248cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however they are obstructed.
  • The transfer space on the right as you face the toilet is 130cm.
  • The transfer space on the left as you face the toilet is 114cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 96cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is free standing and height adjustable.
  • The length of the changing bench is 180cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is an adjustable shower head.
  • The shower controls are lever mixer.
  • There is no shower seat.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 128cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 109cm and 144cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Changing Places (Lower Ground Floor). Skip to the next section.

Changing Places (Lower Ground Floor)

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• Location and Access View
  • The Changing Places facility surveyed is located on the lower ground floor next to the other toilet facilities.
  • The Changing Places toilet is in addition to other toilet facilities.
  • The distance from the lift is 25m.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 82cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 414cm (width) x 316cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet.
  • The transfer space on the right as you face the toilet is 84cm.
  • The transfer space on the left as you face the toilet is 290cm.
  • There is a spatula flush on the right transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high visual contrast.
  • There are dropdown rails on both sides of the toilet.
  • The dropdown rails have a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 95cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 187cm.
  • The facility hoist is powered overhead and accesses all areas.
• Shower Details View
  • There is an adjustable shower head which can also be detached.
  • The shower controls are lever mixer.
  • There is a flip-down shower seat.
  • The shower seat is 45cm from the floor.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The height of the wide paper roll dispenser is 117cm.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 93cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The facility has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 176cm and 177cm from the floor.
  • A privacy screen is available.
  • The walls and floor have a high visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the right as you enter via the Heritage Entrance.
  • The distance from the Heritage Entrance is 10m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 85cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 200cm (width) x 268cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 91cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 49cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 95cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 142cm from the floor.
  • The height of the baby change facility when in use is 72cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the lower ground floor, to the left as you exit the lift.
  • The distance from the Central lift is 10m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 207cm (width) x 222cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 131cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 89cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 141cm from the floor.
  • The height of the baby change facility when in use is 71cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (First Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Hand Transfer)

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• Location and Access View
  • The toilet surveyed is located on the first floor, to the right as you exit the lift.
  • The distance from the central lift is 3m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens inwards and has a high visual contrast.
  • The width of the door opening is 90cm.
  • The door has a lever twist lock.
  • Internally the door has a medium visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 169cm (width) x 294cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 87cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 96cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 143cm from the floor.
  • The height of the baby change facility when in use is 73cm.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.