Access Guide
Overview
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About
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- This is a large public library.
- Services available in the venue include: libraries, general services, city archives (generally by appointment), registrars, meeting rooms, resource unit for the visually impaired (RUVI room), reading rooms, study spaces, music practice rooms and a café.
- View information on opening times.
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Parking and Public Transport
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- The venue does not have its own car park.
- There is on-street Blue Badge Bay parking and on-street standard parking.
- The nearest train station is Charing Cross.
- The nearest underground station is St George's Cross.
- The nearest bus station is Buchanan Bus Station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- View information on getting here (opens new tab) .
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- The most accessible entrance is located on Granville Street.
There is also an entrance on North Street which has stepped access. - There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: The first floor corridor, and one of the meeting rooms (Stirling Room).
- The following areas have stepped access: The male toilet urinals on the upper floors.
- Access throughout may include manual doors and doors permanently held open.
- The ground floor and Levels 1, 2, 3, 4 and 5 can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and mobility scooter charging facilities.
- Documents are available in the following formats: large print and different languages.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Additional facilities/services include: phone charging points and Wi-Fi.
- Staff receive the following training: equality training, autism awareness, dementia training.
Toilet and Changing Facilities
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Toilet Facilities
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- There are 3 toilets with adaptations.
- Toilets with adaptations are located to the right as you enter, opposite the lift, and off the Level 1 corridor.
- The transfer space varies between left and right in the toilets with adaptations.
- The male step-free standard toilet facilities are located to the left as you enter, and down the stairs from the North Street entrance.
- The female step-free standard toilet facilities are located to the right as you enter, and off the Level 1 corridor.
- The male and female step-free standard toilet facilities are located to the right from the lift on Levels 2, 3, 4 and 5.
- There are steps to the male toilet urinals on Levels 2, 3, 4 and 5.
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Changing Places and Changing Facilities
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- Parent and baby changing facilities are located within the ground floor toilets with adaptations.
Parking
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Drop-off Point
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- There is not a designated drop-off point available.
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On-street Parking
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- On-street designated Blue Badge parking and standard parking is available.
- The on-street designated Blue Badge parking bays are located Granville Street.
- The Blue Badge bays are clearly marked.
Entrance (Granville Street)
- This entrance is located at the rear of the building, on Granville Street.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via slope at the entrance.
- The slope has a steep gradient.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 165cm.
- The doors have a medium visual contrast.
- There is a second set of double automatic doors.
- The second set of doors open towards you.
- The width of the opening is 134cm.
- There is a small lip on the threshold of the opening.
- The second set of doors have a low visual contrast.
- The minimum width between the security barriers is 123cm.
- There is step-free level access as you enter.
Reception
- The reception is located to the right as you enter, before the café.
- The distance from the Granville Street entrance is 25m.
- There is step-free level access to reception.
- The height of the reception desk is 100cm.
- There is a lowered section at the desk.
- The height of the lowered section is 74cm.
- The reception has windows and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- The height of the touchscreen display ranges from 100cm to 145cm from the floor.
- The touchscreen has the following accessibility aids: large text.
- The touchscreen is located beside the ground floor library books.
- There may be background noise in this area.
- Some flooring is shiny.
- Lighting levels vary due to the use of large glazed walls.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: armchairs and sofas.
- Furniture available in this area includes: coffee tables.
Getting Around
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the first floor corridor.
- Access throughout may include manual doors and doors permanently held open.
- Some flooring is shiny and patterned.
- The visual contrast between the walls and floor varies between low and high.
- Some of the walls have a reflective finish.
- There may be background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: armchairs and benches.
- Lighting levels vary due to the size of the space.
Eating and Drinking (The Mitchell Café)
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Location and Access
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- The café is located on the ground floor, beyond reception.
- The most accessible route has step-free level access.
- There is step-free level access into this area.
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Service
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- This area has a counter where food and drink can be ordered and staff who can provide assistance with ordering.
- Full table service is available on request only.
- Menus are handheld, wall-mounted, available on a board and online.
- The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
- The following are available: drinking straws, takeaway cups and takeaway cutlery.
- There is not a hearing assistance system.
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Order and Payment
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- The payment counter was surveyed.
- The counter is located to the rear right of the café.
- There is step-free level access to the counter.
- The height of the counter is 113cm.
- There is not a lowered section at the counter.
- The counter has mirrors, glazed screens and patterned/distracting backgrounds.
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Seating Area
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- There is step-free level access throughout the majority of areas.
- The following areas have stepped access: the raised booths.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in this area includes: chairs without armrests, benches and high stools.
- Furniture available in this area includes: tables, high tables and booths.
- Some chairs and tables are fixed.
- The surface height of some of the tables is suitable for wheelchair users.
- The clear height under some of the tables is suitable for wheelchair users.
- There may be background noise in this area.
- Lighting levels vary due to the use of large glazed walls.
Room (Meeting)
- The room is located round to the left beyond the lifts on the ground floor.
- The distance from the Granville Street entrance is 60m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a low visual contrast.
- The door opens by sliding.
- The width of the opening is 89cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- There is deep pile carpet in some areas.
- The walls and floor have a low visual contrast.
- Seating available in the room includes: chairs with armrests and sofas.
- Furniture available in the room includes: tables and coffee tables.
- Some seating is fixed.
- The surface heights are not suitable for wheelchair users.
- The clear underside space of the surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- Additional facilities/services include: a flashing fire alarm and a television with subtitles.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
Library (Ground Floor - Leisure and Lifestyle)
- There is step-free level access throughout the library.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Some flooring is shiny.
- The walls and floor visual contrast varies between low and high.
- Seating available in the library includes: armchairs, sofas, riser recliner chairs, benches and stools.
- Furniture available in the library includes: coffee tables and desks.
- Some desks are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- There is not a hearing assistance system.
- This library is able to provide material in the following formats: Braille, large print, ebook and audio.
- Auxiliary aids available in this library include: handheld magnifiers.
- Accessible software available for the computers includes: JAWS and Kurzweil.
Room (Resource Unit for the Visually Impaired (RUVI) - Ground Floor Library)
- The room is located to the rear right of the ground floor library.
- The distance from the Granville Street entrance is 75m.
- The most accessible route to the room has step-free level access.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a medium visual contrast.
- One of the doors was locked at the time of the survey.
- The locked door can be opened on request.
- The doors open towards you.
- The width of the opening is 64cm.
- There is step-free level access throughout the room.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest.
- The walls and floor have a high visual contrast.
- Furniture available in the room includes: desks.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this room.
- Lighting levels were even at the time of the survey.
- Lighting levels are adjustable.
Lift
- The lift surveyed is located to the left before the ground floor library books.
- The distance from the Granville Street entrance is 50m.
- The most accessible route to the lift has step-free level access.
- The ground floor and Levels 1, 2, 3, 4 and 5 are accessed by this lift.
- The lift door has a medium visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 80cm.
- The internal dimensions of the lift are 103cm (width) x 123cm (depth).
- The internal lift control buttons have tactile markings, Braille markings and a medium visual contrast.
- The majority of the internal controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing and a visual floor indicator.
- Lighting levels were low at the time of the survey.
- There are other lifts available at this location which are of a similar size.
Stairs
- The stairs surveyed are located to the right beyond the café.
- The ground floor and Levels 1, 2, 3, 4 and 5 can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 15cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There are additional stairs between the Level 2 and 3 quiet areas which have open risers and a handrail on the right going up.
There is also a curved marble staircase with varying handrail configurations near the North Street entrance.
Stairs (Ground to Level 1)
- The stairs surveyed are located at the rear of the ground floor library.
- The ground level and Level 1 can be accessed by these stairs.
- There are 18 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 17cm.
- The depth of the steps is between 30cm and 45cm.
- Lighting levels were even at the time of the survey.
Counter (Level 1 - Business and IP Centre Glasgow)
- The counter is located on Level 1, round to the left from the lift.
- The distance from the lift is 40m.
- There is step-free level access to the counter.
- The height of the counter is 74cm.
- The counter has windows and glazed screens.
- There is not a hearing assistance system.
- There may be background noise in this area.
- Some flooring is shiny.
- Lighting levels were even at the time of the survey.
Library (Level 1 - Business and IP Centre Glasgow)
- There is step-free level access throughout the library.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is shiny.
- The walls and floor have a medium visual contrast.
- Seating available in the library includes: chairs without armrests, armchairs and sofas.
- Furniture available in the library includes: tables, coffee tables and height adjustable tables.
- Some seating and tables are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of some surfaces is suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- There is not a hearing assistance system.
- This library is able to provide material in the following formats: ebook and ejournal.
Counter (Level 3)
- The counter is located on Level 3, through to the right from the lift.
- The distance from the lift is 40m.
- The most accessible route to the counter has manual doors and doors permanently held open.
- There is step-free level access to the counter.
- The height of the counter is 96cm.
- There is not a lowered section at the counter.
- The counter has windows and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- The flooring patterned.
- Lighting levels were even at the time of the survey.
Library (Level 3)
- There is step-free level access throughout the library.
- Access throughout the library may include manual doors.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is patterned.
- The walls and floor have a medium visual contrast.
- Seating available in the library includes: chairs with armrests and chairs without armrests.
- Furniture available in the library includes: tables.
- The surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- There is not a hearing assistance system.
- This library is able to provide material in the following formats: ebook and ejournal.
Counter (Level 4 - General Services)
- The counter is located on Level 4, through to the right from the lift.
- The distance from the lift is 15m.
- The most accessible route to the counter has manual doors and doors permanently held open.
- There is step-free level access to the counter.
- The height of the counter is 109cm.
- There is not a lowered section at the counter.
- The counter has windows.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- The flooring patterned.
- Lighting levels were even at the time of the survey.
Library (Level 4 - General Services)
- There is step-free level access throughout the library.
- Access throughout the library may include manual doors.
- There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is patterned.
- The walls and floor have a medium visual contrast.
- Seating available in the library includes: chairs with armrests, chairs without armrests, armchairs and riser recliner chairs.
- Furniture available in the library includes: tables and desks.
- The desks are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- There is not a hearing assistance system.
- This library is able to provide material in the following formats: ebook.
Counter (Level 5 - Special Collections)
- The counter is located on Level 5, round to the right from the lift.
- The distance from the lift is 35m.
- The most accessible route to the counter has manual doors and doors permanently held open.
- There is step-free level access to the counter.
- The height of the counter is 90cm.
- There is not a lowered section at the counter.
- The counter has windows, glazed screens and patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- The flooring patterned.
- Lighting levels were even at the time of the survey.
Library (Level 5 - Special Collections)
- There is step-free level access throughout the library.
- Access throughout the library may include doors permanently held open.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is patterned.
- The walls and floor have a medium visual contrast.
- Seating available in the library includes: chairs with armrests and chairs without armrests.
- Furniture available in the library includes: tables and desks.
- Some desks are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- There is not a hearing assistance system.
- This library is able to provide material in the following formats: ebook and audio.
- Auxiliary aids available in this library include: document holders and handheld magnifiers.
Opening Times (Level 5 - City Archives)
- Please contact the venue for details of opening times.
- The city archives service is generally available by appointment.
Counter (Level 5 - City Archives)
- The counter is located on Level 5, through to the right then left from the lift.
- The distance from the lift is 25m.
- The most accessible route to the counter has manual doors.
- There is step-free level access to the counter.
- The height of the counter is 72cm.
- The counter has patterned/distracting backgrounds.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- The flooring is patterned.
- Lighting levels were even at the time of the survey.
Library (Level 5 - City Archives)
- There is step-free level access throughout the library.
- Access throughout the library may include manual doors.
- There is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- The flooring is patterned.
- The walls and floor have a medium visual contrast.
- Seating available in the library includes: chairs with armrests and chairs without armrests.
- Furniture available in the library includes: tables and desks.
- Some desks are fixed.
- Some surface heights are suitable for wheelchair users.
- The clear underside space of the surfaces is not suitable for wheelchair users.
- Lighting levels were even at the time of the survey.
- There is not a hearing assistance system.
- This library is able to provide material in the following formats: ebook and audio.
- Auxiliary aids available in this library include: document holders, handheld magnifiers and headsets.
- The City Archives generally requires advanced booking and can be contacted by calling 0141 287 2910.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located to the right as you enter, before reception .
- The distance from the Granville Street entrance is 25m.
- The most accessible route to the toilet has step-free level access.
- There is step-free level access into the facility.
- There is tactile and pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 87cm.
- The door has a twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 151cm (width) x 210cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 81cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a low visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a low visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a low visual contrast.
- The toilet seat is 47cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
- The toilet roll holder has a low visual contrast.
- The toilet roll holder is 97cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the left as you face the wash basin.
- The wash basin grab rail has a low visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a low visual contrast.
- The soap dispenser is 81cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 94cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a low visual contrast.
- The hand dryer is 83cm from the floor.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There is one coat hook.
- The coat hook is 168cm from the floor.
- The height of the baby change facility when in use is 92cm.
- The walls and floor have a medium visual contrast.
- Lighting levels were even at the time of the survey.
Toilet with Adaptations (Level 1 - Left Hand Transfer)
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Location and Access
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- The toilet surveyed is located on Level 1, through to the left from the lift.
- The distance from the lift is 75m.
- The most accessible route to the toilet has a slight ramp or slope, manual doors and doors permanently held open.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a low visual contrast.
- The width of the door opening is 84cm.
- The door has a twist lock.
- Internally the door has a low visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 174cm (width) x 220cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 104cm (from the side of the toilet pan).
- There is a lever flush on the non-transfer side.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a high visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a high visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a high visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a high visual contrast.
- The toilet roll holder is 87cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 73cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rail is on the left as you face the wash basin.
- The wash basin grab rail has a high visual contrast.
- There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
- The soap dispenser has a high visual contrast.
- The soap dispenser is 65cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a high visual contrast.
- The towel dispenser is 115cm from the floor.
- There is a wall mounted hand dryer.
- The hand dryer has a high visual contrast.
- The hand dryer is 91cm from the floor.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a mirror.
- There is no shelf.
- The cubicle has a nappy/incontinence items bin and a sanitary bin.
- There are no coat hooks.
- The walls and floor have a high visual contrast.
- Lighting levels were even at the time of the survey.
