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Theatre Royal

282 Hope Street, Glasgow, G2 3QA

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Access Guide

Show Easy Read

Introduction

  • Services / facilities within the building include theatre, box office tickets reception, café/bars, museum room, Ambassadors lounge, rooftop balcony.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Queen Street.
  • The nearest underground station is Cowcaddens.

Opening Times (Box Office)

  • Monday 12:00 - 17:00.
  • Tuesday 12:00 - 17:00.
  • Wednesday 12:00 - 17:00.
  • Thursday 12:00 - 17:00.
  • Friday 12:00 - 17:00.
  • Saturday 12:00 - 17:00.
  • Sunday Closed.

Opening Times (Theatre)

  • Opening times do vary depending on performances.

Parking

  • The venue does not have its own car park.
  • Public Car Parks. View
    • There is a car park for public use within 200m (approx).
    • The name of the car park is Cambridge Street Car Park.
    • The car park is located off Hill Street.
  • On Street Parking and Drop-off Details. View
    • On street marked Blue Badge bays are not available.
    • Clearly signed and / or standard marked parking bays are not available.
    • There is not a designated drop off point.
  • Comments View
    • There is some single yellow line parking opposite the venue on Hope Street which can be used by Blue Badge holders.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located at the corner off the building.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 166cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The width of the door opening is 169cm.

Outside Access (Café/Bar Exit)

  • This information is for the entrance located to the rear left of the bar.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are single.
  • The width of the door opening is 134cm (4ft 5in).
  • Second set of doors View
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is / are single.
    • The width of the door opening is 166cm (5ft 5in).
  • Comments View
    • These doors are to exiting only.

Level Change (Café/Bar Exit)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the right as you exit.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left as you exit.
  • There is/are 4 step(s) to the area/service.
  • There is tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does bypass the step(s).

Outside Access (Rooftop Balcony Entrance)

  • Entrance View
    • This information is for the entrance located to the rear of the top floor, on either side.
    • There is step-free access at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 150cm.
  • Comments View
    • There is some further seating and viewing areas around the rooftop.

Reception (Box Office)

  • The desk/counter is 8m (8yd 2ft) from the main entrance.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is high (110cm+).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are bright.

Inside Access

  • There is not level access to the service(s).
  • There is a hearing assistance system.
  • The system is infrared.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are varied.
  • Comments View
    • There is level access to the Stalls, Cafe Royal and adapted toilets.

Level Change (Inside Access)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located to the left as you enter, leading through the café/bar.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does not have handrails.
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located to the left of reception.
  • There is/are 5 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides the step(s).
  • The ramp/slope does bypass the step(s).

Theatre

  • There are designated spaces for wheelchair users.
  • Designated seating is located the front side of the auditorium.
  • Wheelchairs are left with the patron.
  • A companion may sit with you.
  • Companions sit next to the patron.
  • This venue does provide audio described performances.
  • There is a hearing assistance system.
  • The hearing system is infrared.
  • Staff are trained to use the hearing system.
  • A deposit is not required for the sound enhancement system.
  • There is not a wheelchair to borrow.
  • Concessions are available.
  • Assistance dogs are allowed in the auditorium.
  • Comments View
    • There are further wheelchair spaces to the rear of the upper floors.
    • There are moderate slopes down through the ground floor to the front seating.
    • There are 4 steps with handrails on both sides to the right as you enter, the slopes bypass these steps.
    • There are easy slopes into the balconies on the upper floors.
    • There are steps offering alternative side handrails on the upper balcony levels.
    • On the top balcony the central steps offer non-continuous handrails on every other step.

Museum

  • Exhibits cannot be audio described.
  • Tactile signage for exhibits is not available.
  • Braille signage for exhibits is not available.
  • Touch tours are not available.
  • Video tours are not available.
  • There is not a wheelchair to borrow.
  • Comments View
    • This is a small theatre heritage display area to the right from reception.
    • There are some interactive displays and screens.

Eating and Drinking

  • The following information is for the café/bar.
  • The café/bar is located to the left as you enter.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is a lowered section at the counter.
  • No tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 8m (8yd 2ft) from the main entrance.
  • The distance between the floor and the lowest table is 69cm (2ft 3in).
  • The distance between the floor and the highest table is 105cm (3ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are not available.
  • Menus are hand held only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.

Eating and Drinking (Ambassadors Lounge)

  • The following information is for the bar.
  • The bar is located to the right as you enter.
  • The bar does serve food.
  • Full table service is available.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 29m (31yd 2ft) from the main entrance.
  • The standard height for tables is 55cm.
  • There is ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are not available.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is bar snacks.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are B, G, 1, 2, 3 and 4.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.
  • Comments View
    • There are further stairs throughout the building.

Lift

  • There is a lift for public use.
  • The lift is located to the left as you enter.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are B, G, 1, 2, 3 and 4.
  • The lift is approximately 40m (43yd 2ft) from the main entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 110cm (3ft 7in).
  • The dimensions of the lift are 123cm x 207cm (4ft x 6ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is bright.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 42m (45yd 2ft) from the main entrance.
    • The accessible toilet is located to the left as you enter.
    • There is not level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The width of the accessible toilet door is 77cm (2ft 6in).
    • The door is light.
    • The dimensions of the accessible toilet are 158cm x 218cm (5ft 2in x 7ft 2in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is poor.
    • The contrast between the internal door and wall is fair.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is fair.
    • The lighting levels are medium.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the accessible toilet.
    • The height of the baby change table once extended is 83cm (2ft 9in).
  • Comments View
    • There are similar toilets offering opposite transfer space in the same location on the floors above.
    • There is also an accessible toilet offering opposite transfer space towards the Ambassadors Lounge.

Standard Toilet(s)

Additional Info

  • Staff do receive disability awareness / equality training.
  • Documents are not available in Braille.
  • Documents are not available in large print.
  • A bowl of water can be provided for an assistance dog.
  • A member of staff trained in BSL skills is not normally on duty.
  • Home visits / services are not available.