You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Glasgow.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is St Enoch.

You are on Opening Hours. Skip to the next section.

Opening Hours

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• On Street Blue Badge Parking View
  • On street marked Blue Badge bays are not available.
• On Street Standard Parking View
  • Clearly signed and / or standard marked parking bays are not available.
• Drop-off Point View
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 360cm (11ft 10in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located immediately in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is moderate.
• The ramp or slope is permanent.

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• Comments View
  • There are several slopes throughout the station.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 8m (26ft 3in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Opening Times View
  • Monday 05:45 - 23:30.
  • Tuesday 05:45 - 23:30.
  • Wednesday 05:45 - 23:30.
  • Thursday 05:45 - 23:30.
  • Friday 05:45 - 23:30.
  • Saturday 05:45 - 23:30.
  • Sunday 09:15 - 21:30.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG-G.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are clearly marked.
  • The lighting level is medium.

You are on Lift (Platform 1-15). Skip to the next section.

Lift (Platform 1-15)

• There is a lift for public use.
• The lift is located at the rear of the station.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is 80m (87yd) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within reach for a wheelchair user.
• The controls are 88cm-118cm in height.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (Platform 16-17). Skip to the next section.

Lift (Platform 16-17)

• The lift is located at the rear of the lower ground level.
• The floors which are accessible by this lift are LG.
• The lift is 65m (71yd) from platform 1-15 lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 138cm x 200cm (4ft 6in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within reach for a wheelchair user.
• The controls are 88cm-106cm in height.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 100 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on the right from the main entrance.
• The ticket office is 8m (8yd 2ft) from the main entrance.
• The train companies operating from within this station are Avanti West Coast, National Express and Scotrail.
• There is a taxi rank at the station.
• The taxi rank is located opposite the main entrance.
• The taxi rank is 6m (6yd 1ft) from the main entrance.
• Shops and services within the station include Caffe Ritazza, WH Smith, The Arrol, Tie Rack, Boots, Thorntons, Upper Crust, West Cornwall Pasty Co, Starbucks, Accessorize, Central Bar, Marks and Spencer.
• All key concourse shops and services have level access.
• There are 17 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please ask at ticket office.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-17.
• The platform(s) which has/have level access is / are 1-15.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 16-17.
• Accessible toilets are 27m (30yd) from the main entrance.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • The accessible toilet is 27m (30yd) from the main entrance.
  • The accessible toilet is located on the left as you enter the station.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from any member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 200cm x 200cm (6ft 7in x 6ft 7in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 112cm (3ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
  • The coat hook is not within 120cm (3ft 11in) from floor level.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the left.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 100cm (3ft 3in).
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 115cm (3ft 9in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 102cm (3ft 4in) high.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the left as you enter the station.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the standard toilets.
  • The height of the baby change table once extended is 118cm (3ft 10in).

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There are steps to access this area / service.
• The steps are located leading to the toilets.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are medium.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.
• Staff are Text Relay aware.
• Children are welcomed at the venue.