Access Guide
COVID-19 Information
- The information in this section was taken in July 2021.
- There is not a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are free standing.
- The height of the hand sanitiser is 100cm.
- Hand sanitisers are available inside the venue.
- There is a limited number of people allowed inside.
- There is not a one-way system throughout.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at desks/counters.
- Toilets are available.
- The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
Location
- The venue is situated within the centre of the city.
- This venue is situated in Glasgow.
- The venue is not situated on a road which has a steep gradient.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest underground station is St Enoch.
Opening Hours
Parking
- The venue does not have its own car park.
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Public Car Parks
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- There is a car park for public use within 200m (approx).
- The name of the car park is NCP Glasgow Central Car Park.
- The car park is located off Midland Street.
- There is a/are Blue Badge parking bay(s) available within the car park.
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On Street Blue Badge Parking
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- On street marked Blue Badge bays are not available.
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On Street Standard Parking
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- Clearly signed and / or standard marked parking bays are not available.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located at the front of the building, on Gordon Street.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 375cm.
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Comments
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- There are 120cm wide bollards in front of the entrance.
Outside Access (Union Street Entrance)
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Entrance
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- This information is for the entrance located at the side of the building, on Union Street.
- There is stepped access at this entrance.
- The main door(s) open(s) by sliding.
- The door(s) is/are permanently held open.
- The width of the door opening is 385cm.
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Step(s)
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- The step(s) is/are located leading up beyond the entrance.
- There is/are 15+ step(s).
- The step(s) is/are clearly marked.
- The step(s) has/have tactile paving at the top and bottom.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 16cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do extend horizontally beyond the first and last steps.
- There is a second lower handrail.
- The lighting levels at the step(s) are moderate to good.
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Comments
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- There are 118cm wide bollards at this entrance.
Outside Access (Hope Street Main Concourse Entrance)
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Entrance
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- This information is for the entrance located on Hope Street, towards the front of the station.
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) away from you (push).
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 330cm.
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Ramp/Slope
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- The ramp/slope is located leading up beyond the entrance.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
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Comments
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- There are 118cm wide bollards at this entrance.
- The slope was 145cm wide due to the Covid-19 restriction barrier when surveyed in July 2021.
Outside Access (Hope Street Lower Level Entrance)
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Entrance
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- This information is for the entrance located on Hope Street.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 340cm.
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Ramp/Slope
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- The ramp/slope is located leading down to the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
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Comments
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- There are 116cm wide bollards at this entrance.
Outside Access (Argyle Street Lower Level Entrance)
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Entrance
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- This information is for the entrance located on Argyle Street, beneath the railway bridge, to the lower level.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
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Ramp/Slope
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- The ramp/slope is located leading up beyond the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
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Comments
View
- There are 118cm wide bollards at this entrance.
Outside Access (NCP Glasgow Central Station Car Park Entrance)
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Entrance
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- This information is for the entrance located at the rear of Platform 15.
- There is ramped/sloped access at this entrance.
- There are no doors at this entrance.
- The width of the door opening is 150cm.
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Ramp/Slope
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- The ramp/slope is located leading down to the platform.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides.
- The width of the ramp/slope is 134cm (4ft 5in).
- The lighting levels at the ramp/slope are good.
Access Point (Platform Security Gates)
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Access Point
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- This information is for the access point located between the main concourse and platforms.
- There is step-free access at this access point.
- The width of the gap is 90cm.
- The gates are automatic upon ticket scan or insert.
The ticket barcode scanner is 80cm high.
The ticket insert slot is 93cm high.
Standard security gates are 60cm wide.
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Comments
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- There is a slightly raised rubber surface with rounded edges between the security gates.
Inside Access
- There is not level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- This venue does not play background music.
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are good.
Level Change (Inside Access)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located throughout the main concourse.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
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Comments
View
- There are several slopes throughout the station.
Reception (Ticket Office)
- The desk/counter is 8m (8yd 2ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
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Comments
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- There are further ticket machines throughout the station, and a further ticket desk on platform 12/13 used during busy periods.
- There is also a ticket desk on the lower level.
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Comments
View
- There are further ticket machines throughout the station, and a further ticket desk on platform 12/13 used during busy periods.
- There is also a ticket desk on the lower level.
Reception (Ticket Office - Lower Level)
- The desk/counter is 20m (21yd 2ft) from the Hope Street Lower Level entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
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Comments
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- The counter to the right is height adjustable.
- There are further ticket machines on the lower level and towards the lower platforms 16/17.
Entrance (Mobility Point - Central Station Clock)
- This information is for the entrance located on the main concourse facing the main timetable board, beneath Central Station clock.
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Entrance
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- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 130cm.
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Ramp/Slope
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- The ramp/slope is located in the doorway.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The width of the ramp/slope is 130cm (4ft 3in).
- The lighting levels at the ramp/slope are good.
Entrance (Mobility Point - Platform 12/13)
- This information is for the entrance located at the front of the Mobility Point on Platform 12/13.
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Entrance
View
- There is ramped/sloped access at this entrance.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 120cm.
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Ramp/Slope
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- The ramp/slope is located in the doorway.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The width of the ramp/slope is 120cm (3ft 11in).
Train Station
- There are generally 100 member(s) of staff on duty.
- The station is staffed.
- There is an office to obtain help.
- The station is not staffed between 00:30 to 04:00.
- The office to obtain help is 50m (54yd 2ft) from the main entrance.
- This office is located on the main concourse beneath the timetable boards, before the platforms.
- There is a ticket office.
- The ticket office is located to the right as you enter.
- The ticket office is 8m (8yd 2ft) from the main entrance.
- There is a taxi rank at the station.
- The taxi rank is located across from the front of the station on Gordon Street.
- The taxi rank is 20m (21yd 2ft) from the main entrance.
- Shops and services within the station include Scribbler, WHSmith, M&S Simply Food, Boots, Upper Crust, Burger King, Starbucks, Costa, Krispy Kreme, Patisserie Valerie, Cards Galore, The Body Shop, Oliver Bonas, AMT Coffee, The Beer House.
- All key concourse shops and services have level access.
- There are 17 platform(s) in the station.
- The platform(s) accessed by lift is / are 16/17.
- The platform(s) accessed by ramp / slope is / are 1-15.
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Additional Station Information
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- Announcements on platforms are audio and visual.
- Wider ticket barriers are available to access platforms.
- Platforms which have tactile markings at the platform edge are 1-17.
- Accessible toilets are located on the platform(s).
- Accessible toilets are located on platform(s) 8/9.
- Accessible toilets are located on the main station concourse.
- There is a wheelchair available to borrow.
- To borrow a wheelchair, contact a member of staff.
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Comments
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- The Mobility Points in the main concourse and platform 12/13 also provide help and assistance.
- Some trains can be located further down platforms by around 100m, referred to and signposted as the front train, when two trains are parked on the same platform track together.
- Photograph 10 shows a 'front train beyond this point' marker.
Other Floors (Main Concourse - Lower Level)
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Steps
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- The floors which are accessible by stairs are LG-G.
- The floors which are accessible by stairs are G, LG.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are moderate to good.
- The lighting level is medium.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are LG-G.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The head and foot of the escalators are clearly marked.
- The lighting level is medium.
- The lighting levels are moderate to good.
Other Floors (Lower Level - Platform 16/17)
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Steps
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- The floors which are accessible by stairs are LG, 16-17.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Escalators
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- Escalator(s) can be used to access other floors.
- The floors which are accessible by escalator are LG-Link.
- The escalators steps are clearly marked.
- The foot and head of the escalators are clearly marked.
- The lighting levels are moderate to good.
Lift (Platform 1-15)
- There is a lift for public use.
- The lift is located at the rear of the station.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-LG-16/17 Link.
- Wall mounted information boards are provided at lift landings.
- The lift is approximately 80m (87yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are not within 90cm - 120cm from the floor.
- The controls are 88cm-118cm in height.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
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Comments
View
- The lift is 5m from the Hope Street Lower Level entrance, to the left as you enter.
- The lift is 50m from the Argyle Street Lower Level entrance, to the left as you enter.
Lift (Platform 16-17)
- There is a lift for public use.
- The lift is located at the rear of the lower ground link level to platform 16/17.
- The lift is a standard lift.
- The floors which are accessible by this lift are Link-16/17.
- The lift is approximately 65m (71yd 3in) from the platform 1-15 lift.
- Staff do not need to be notified for use of the lift.
- The clear door width is 100cm (3ft 3in).
- The dimensions of the lift are 138cm x 200cm (4ft 6in x 6ft 7in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are not within 90cm - 120cm from the floor.
- The controls are 88cm-106cm in height.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is good.
Level Change (Platform 16-17 Link Corridor)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located on the lower level link.
- The ramp/slope gradient is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
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Comments
View
- The slope is steep in front of the lift to platform 16/17.
Level Change (Changing Places and Accessible Toilet)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located leading up to the facilities near Platform 8/9.
- The ramp/slope gradient is steep.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
Changing Places (by Platform 8/9)
- The facility is located to the right of the main concourse as you enter, near Platform 8/9.
- The facility is approximately 130m (142yd 6in) from the main entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is not located close to other managed facilities (e.g. reception or service counter).
- There is ramped/sloped access to the facility.
- The facility surveyed is for the sole use of disabled people.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
- You do need a key for the facility.
- The key is not a radar key.
- The key can be obtained from any member of staff.
- There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a twist lock.
- The door has a horizontal grab rail.
- The width of the door is 102cm (3ft 4in).
- The dimensions of the facility are 255cm x 402cm.
- The ceiling height is at a minimum of 2.4m.
- There is a clear 200cm x 180cm manoeuvring space in the facility.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is fair.
- The facility toilet is peninsular.
- The transfer space on the right as you face the toilet is 80cm (2ft 7in).
- The transfer space on the left as you face the toilet is 135cm (4ft 5in).
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The colour contrast between the dropdown rail(s) and wall is good.
- As you face the toilet there are vertical grab rails on both sides.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a lever flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 96cm.
- The toilet has a backrest and a cistern.
- The toilet seat colour contrast is good.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- The facility changing bench is wall mounted.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 190cm (6ft 3in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
- There is a shower unit with a detachable shower head.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- There is no seat for the shower.
- There are not horizontal and/or dropdown rails available on both sides of the shower seat.
- There is a vertical grab rail for the shower.
- The colour contrast between the vertical grab rail(s) for the shower and wall is good.
- A privacy screen is not available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are not available at the wash basin.
- There is a soap dispenser.
- The soap dispenser is at the recommended height of 80cm-100cm.
- The height of the soap dispenser is 98cm.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is not at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 115cm.
- There is a hand dryer.
- The hand dryer is not at the recommended height of 80cm-100cm.
- The height of the hand dryer is 110cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a/are sanitary and non-infectious waste disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is out of reach (higher than 10cm (4") from floor).
- There is a coat hook.
- There are coat hooks in the toilet at 103cm and 140cm from the floor.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
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- There is a buzzer at the entrance to call a keyholder.
- The buzzer is to the left of the door and is 122cm high.
Accessible Toilet (by Platform 8/9)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 130m (142yd 6in) from the main entrance.
- This accessible toilet is located near Platform 8/9.
- There is not level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from any member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 87cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 200cm x 230cm (6ft 7in x 7ft 7in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 132cm (4ft 4in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 105cm (3ft 5in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 120cm (3ft 11in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
Accessible Toilet
- Accessible toilet facilities are available.
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Location and Access
View
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- This accessible toilet is approximately 27m (29yd 1ft) from the main entrance.
- This accessible toilet is located on the left as you enter the station.
- There is level access to this accessible toilet.
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Features and Dimensions
View
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 86cm (2ft 10in).
- The door may be difficult to open.
- The dimensions of the accessible toilet are 200cm x 250cm (6ft 7in x 8ft 2in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 125cm (4ft 1in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and non-infectious waste disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 108cm from the floor.
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Position of Fixtures
View
- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 105cm (3ft 5in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 110cm (3ft 7in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the dropdown rail(s) and wall is good.
- The contrast between the walls and floor is good.
- The lighting levels are good.
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Comments
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- There is an intercom system to access this accessible toilet and baby changing area.
Parent and Baby Room
- There is a parent and baby room for public use.
- The parent and baby room is located to the left as you enter.
- The parent and baby room is approximately 22m from the main entrance.
- There is step-free access to the parent and baby room.
- Staff do need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table once extended is 77cm (2ft 6in).
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 85cm.
- The wash basin tap type is lever.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels are good.
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Comments
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- There is a security intercom system to access this area.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located on the left as you enter the station.
- Inside the venue, there is not level access to the female and male toilets.
- Lighting levels in the female and male toilets are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the standard toilets.
- The height of the baby change table once extended is 118cm (3ft 10in).
- Inside the venue, there is not level access to the baby change facility.
Level Change (Standard Toilets and Showers)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located leading to the standard toilets and showers.
- There is/are 15+ step(s) to the area/service.
- The lighting levels at the step(s) are moderate to good.
- There is tactile paving at the top and bottom of the steps.
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides.
Standard Shower
- Shower facilities are available.
- The shower(s) surveyed is/are located adjacent to the standard toilets.
- There is not level access to the shower facilities.
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Comments
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- The showers require a RADAR key for entry, which can be obtained from any member of staff.
Additional Info
- Documents can be requested in Braille.
- Documents can be requested in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.