You are on 2020 Changes. Skip to the next section.

2020 Changes

• AccessAble are aware that there have been changes to this Access Guide. Our surveyors will revisit the venue to update the information as soon as possible, subject to Government restrictions.

You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the city.
• This venue is situated in Glasgow.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest underground station is St Enoch.

You are on Opening Hours. Skip to the next section.

Opening Hours

You are on Parking. Skip to the next section.

Parking

• The venue does not have its own car park.

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• On Street Parking and Drop-off Details. View
  • On street marked Blue Badge bays are not available.
  • Clearly signed and / or standard marked parking bays are not available.
  • There is not a designated drop off point.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

• This information is for the entrance located at the front of the building.
• There is not level access into the venue.
• The main doors open (no doors).
• The door opening is 360cm (11ft 10in) wide.

You are on Level Change (Main Entrance). Skip to the next section.

Level Change (Main Entrance)

• There is a ramp or slope to access this service.
• The ramp or slope is located immediately in front of the entrance.
• The ramp or slope is easy.
• The ramp or slope is permanent.
• There is not a level landing at the top of the ramp.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access to the service.
• There is a hearing assistance system.
• The system is a portable loop.
• Staff are trained to use the system.
• This venue does not play background music.
• Motorised scooters are allowed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp or slope to access this service.
• The ramp or slope is moderate.
• The ramp or slope is permanent.

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• Comments View
  • There are several slopes throughout the station.

You are on Reception (Ticket Office). Skip to the next section.

Reception (Ticket Office)

• The reception desk is 8m (26ft 3in) from the main entrance.
• There is level access to reception from the entrance.
• The reception desk is medium height.
• The desk does not have a lowered section.
• Lighting levels are bright.
• There is a hearing assistance system.
• The type of system is a fixed loop.
• Staff are trained to use system.

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• Opening Times View
  • Monday 05:45 - 23:30.
  • Tuesday 05:45 - 23:30.
  • Wednesday 05:45 - 23:30.
  • Thursday 05:45 - 23:30.
  • Friday 05:45 - 23:30.
  • Saturday 05:45 - 23:30.
  • Sunday 09:15 - 21:30.

You are on Other Floors. Skip to the next section.

Other Floors

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• Steps View
  • The floors which are accessible by stairs are LG-G.
  • There are 15+ steps between floors.
  • The steps are not clearly marked.
  • The steps are medium.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting level is medium.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are LG-G.
  • The escalators steps are clearly marked.
  • The head and foot of the escalators are clearly marked.
  • The lighting level is medium.

You are on Lift (Platform 1-15). Skip to the next section.

Lift (Platform 1-15)

• There is a lift for public use.
• The lift is located at the rear of the station.
• The lift is a standard lift.
• The floors which are accessible by this lift are LG-G.
• The lift is 80m (87yd) from main entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 140cm x 200cm (4ft 7in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within reach for a wheelchair user.
• The controls are 88cm-118cm in height.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Lift (Platform 16-17). Skip to the next section.

Lift (Platform 16-17)

• The lift is located at the rear of the lower ground level.
• The floors which are accessible by this lift are LG.
• The lift is 65m (71yd) from platform 1-15 lift.
• Staff do not need to be notified for use of the lift.
• The clear door width is 100cm (3ft 3in).
• The dimensions of the lift are 138cm x 200cm (4ft 6in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are not within reach for a wheelchair user.
• The controls are 88cm-106cm in height.
• The lift controls do have Braille markings.
• The lift controls do have tactile markings.
• The lighting level in the lift is bright.

You are on Train Station. Skip to the next section.

Train Station

• There are generally 100 member(s) of staff on duty.
• The station is staffed.
• There is not an office to obtain help.
• There is a ticket office.
• The ticket office is located on the right from the main entrance.
• The ticket office is 8m (8yd 2ft) from the main entrance.
• The train companies operating from within this station are Avanti West Coast, National Express and Scotrail.
• There is a taxi rank at the station.
• The taxi rank is located opposite the main entrance.
• The taxi rank is 6m (6yd 1ft) from the main entrance.
• Shops and services within the station include Caffe Ritazza, WH Smith, The Arrol, Tie Rack, Boots, Thorntons, Upper Crust, West Cornwall Pasty Co, Starbucks, Accessorize, Central Bar, Marks and Spencer.
• All key concourse shops and services have level access.
• There are 17 platform(s) in the station.

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• Additional Station Information View
  • Announcements on platforms are audio and visual.
  • Accessible toilets are not located on the platform(s).
  • Accessible toilets are located on the main station concourse.
  • There is a wheelchair available to borrow.
  • To borrow a wheelchair, please ask at ticket office.

You are on Train Station Platform. Skip to the next section.

Train Station Platform

• This information is for platform(s) 1-17.
• The platform(s) which has/have level access is / are 1-15.
• The platform(s) which can be accessed by either level access / ramps / lifts / stairclimber from inside the station is / are 16-17.
• Accessible toilets are 27m (30yd) from the main entrance.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• There are accessible toilets within this venue designated for public use.

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• Location and Access View
  • The toilet is for the sole use of disabled people.
  • The accessible toilet is 27m (30yd) from the main entrance.
  • The accessible toilet is located on the left as you enter the station.
  • There is level access to the accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from any member of staff.
  • The door opens outwards.
  • The door is locked by a locking handle.
  • The width of the accessible toilet door is 86cm (2ft 10in).
  • The door is heavy.
  • The dimensions of the accessible toilet are 200cm x 200cm (6ft 7in x 6ft 7in).
  • Floor manoeuvring space is clear in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 112cm (3ft 8in).
  • There is a dropdown rail on the transfer side.
  • There is not a flush on the transfer side.
  • The tap type is lever.
  • There is a mixer tap.
  • There is not a functional emergency alarm available.
  • It is out of reach (higher than 10cm (0ft 4in) from floor).
  • Disposal facilities are available in the cubicle.
  • There is a coat hook.
• Position of Fixtures View
  • Wall mounted rails are available.
  • As you face the toilet the wall mounted grab rails are on the left.
  • There is a shelf within the accessible toilet.
  • The shelf is higher than 95cm (3ft 1in).
  • There are mirrors in the accessible toilet.
  • Mirrors are placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is a hand dryer.
  • The hand dryer cannot be reached from seated on the toilet.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is placed higher than 100cm (3ft 3in).
  • The towel dispenser is 115cm (3ft 9in) high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The toilet roll holder is 102cm (3ft 4in) high.
  • There is a sink.
  • The sink can be reached from seated on the toilet.
  • The sink is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • The contrast between the external door and wall is poor.
  • The contrast between the internal door and wall is poor.
  • The contrast between the grab rails and wall is good.
  • The contrast between the drop down rails and wall is good.
  • The contrast between the walls and floor is good.
  • Lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilets are located on the left as you enter the station.
  • Inside the venue, there is not level access to the female and male toilet.
  • Lighting levels are bright.
• Baby Change Facilities View
  • Baby change facilities are located within the venue.
  • Baby change facilities are located next to the standard toilets.
  • The height of the baby change table once extended is 118cm (3ft 10in).

You are on Level Change (Standard Toilets). Skip to the next section.

Level Change (Standard Toilets)

• There are steps to access this area / service.
• The steps are located leading to the toilets.
• There is / are 15+ step(s) to the area / service.
• Lighting levels at the steps are medium.
• The steps are clearly marked.
• The steps are medium.
• The steps do have handrails.
• The handrails are on both sides.

You are on Additional Info. Skip to the next section.

Additional Info

• Staff do receive disability awareness / equality training.
• Documents can be requested in Braille.
• Documents can be requested in large print.
• A member of staff trained in BSL skills is not generally on duty.
• This service can be requested.
• Staff are Text Relay aware.
• Children are welcomed at the venue.